Allegacy Federal Credit Union
Learning Specialist- Temporary
Allegacy Federal Credit Union, Winston Salem, North Carolina, United States, 27104
Learning Specialist – Temporary
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Job Summary The Learning Specialist is responsible for facilitating the learning curriculum for Financial Center Operations positions and support staff. Instruction includes core systems, sales, service, personal and business product knowledge, lending, and new initiatives. The role also involves designing and developing instruction and performance support tools using adult learning principles and a variety of development tools.
Responsibilities
Deliver exceptional member service by ensuring employees provide consistently high‑quality service aligned with the organization’s brand culture.
Meet or exceed established service goals.
Understand and consistently demonstrate Allegacy behaviors.
Complete all required compliance training, including BSA.
Deliver engaging and dynamic instruction using sound facilitation techniques across face‑to‑face, e‑learning, and virtual classroom formats.
Maintain the learning management system and training calendar.
Evaluate instructional programs’ effectiveness and efficiency through formative feedback, course evaluations, and other techniques.
Refresh instructional programs and performance support tools to keep materials current and relevant.
Build and maintain knowledge of adult learning principles, facilitation and instructional design techniques, and learning technologies.
Participate in employee and organizational events to enhance exposure and community involvement.
Perform other duties as assigned.
Knowledge, Skills, and Abilities
Strong facilitation and presentation skills that stimulate learner interest and engagement.
Strong planning and organizational skills.
Ability to apply adult learning principles and adapt training to meet audience needs.
Intermediate proficiency with Microsoft Office applications (Word, PowerPoint, Excel) and other development tools.
Ability to measure, evaluate, and report on instructional effectiveness.
Ability to work independently and deliver deliverables on time.
Experience with the ADDIE framework for designing, developing, and delivering instruction.
Ability to work a flexible schedule when needed to achieve individual and team goals.
Requirements
Bachelor’s Degree or equivalent work experience.
3 to 5 years of facilitation experience in the learning and performance industry; training experience in the financial services industry preferred.
Prior experience analyzing, designing, developing, implementing, and facilitating learning events for positions at all levels within an organization.
CPLP certification preferred.
Seniority Level Mid‑Senior level
Employment Type Temporary
Job Function Human Resources
Referrals increase your chances of interviewing at Allegacy Federal Credit Union by 2x.
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Job Summary The Learning Specialist is responsible for facilitating the learning curriculum for Financial Center Operations positions and support staff. Instruction includes core systems, sales, service, personal and business product knowledge, lending, and new initiatives. The role also involves designing and developing instruction and performance support tools using adult learning principles and a variety of development tools.
Responsibilities
Deliver exceptional member service by ensuring employees provide consistently high‑quality service aligned with the organization’s brand culture.
Meet or exceed established service goals.
Understand and consistently demonstrate Allegacy behaviors.
Complete all required compliance training, including BSA.
Deliver engaging and dynamic instruction using sound facilitation techniques across face‑to‑face, e‑learning, and virtual classroom formats.
Maintain the learning management system and training calendar.
Evaluate instructional programs’ effectiveness and efficiency through formative feedback, course evaluations, and other techniques.
Refresh instructional programs and performance support tools to keep materials current and relevant.
Build and maintain knowledge of adult learning principles, facilitation and instructional design techniques, and learning technologies.
Participate in employee and organizational events to enhance exposure and community involvement.
Perform other duties as assigned.
Knowledge, Skills, and Abilities
Strong facilitation and presentation skills that stimulate learner interest and engagement.
Strong planning and organizational skills.
Ability to apply adult learning principles and adapt training to meet audience needs.
Intermediate proficiency with Microsoft Office applications (Word, PowerPoint, Excel) and other development tools.
Ability to measure, evaluate, and report on instructional effectiveness.
Ability to work independently and deliver deliverables on time.
Experience with the ADDIE framework for designing, developing, and delivering instruction.
Ability to work a flexible schedule when needed to achieve individual and team goals.
Requirements
Bachelor’s Degree or equivalent work experience.
3 to 5 years of facilitation experience in the learning and performance industry; training experience in the financial services industry preferred.
Prior experience analyzing, designing, developing, implementing, and facilitating learning events for positions at all levels within an organization.
CPLP certification preferred.
Seniority Level Mid‑Senior level
Employment Type Temporary
Job Function Human Resources
Referrals increase your chances of interviewing at Allegacy Federal Credit Union by 2x.
Get notified about new Learning Specialist jobs in Winston‑Salem, NC.
#J-18808-Ljbffr