Pivot Supply Chain Solutions, Inc
Enterprise Account Manager
Pivot Supply Chain Solutions, Inc, Chattanooga, Tennessee, United States, 37450
Reports To: Director of Enterprise Accounts
Location: Chattanooga, TN
Job Title: Enterprise Account Manager
Department: Sales & Operations
Position Overview The Enterprise Account Manager (EAM) is responsible for overseeing key enterprise-level customer relationships, managing high-volume freight operations, and leading a team of account specialists to deliver exceptional service. This role focuses on dry van and refrigerated (reefer) freight, balancing strategic account management with hands‑on leadership, performance tracking, and operational excellence.
Key Responsibilities Account Management & Customer Success
Serve as the primary point of contact for assigned enterprise accounts, ensuring consistent communication, performance, and satisfaction.
Manage large‑scale dry van and reefer freight operations, ensuring reliability, profitability, and service quality.
Provide timely and accurate freight quotes, pricing strategies, and proposals that align with customer expectations and market dynamics.
Conduct quarterly business reviews with enterprise customers, analyzing KPIs, performance trends, and opportunities for optimization.
Team Leadership & Performance Management
Lead, mentor, and develop a team of account representatives or coordinators, fostering a high‑performance, customer‑first culture.
Set clear performance goals and track team KPIs, including on‑time performance, margin targets, quote‑to‑book ratios, and customer satisfaction.
Monitor workload distribution and ensure operational efficiency across team members.
Provide training, feedback, and coaching to ensure professional growth and consistency in customer engagement.
Collaborate cross‑functionally with carrier sales, pricing, and operations teams to ensure alignment and service continuity.
Strategic & Operational Excellence
Identify opportunities to grow existing accounts through additional lanes, freight modes, or expanded services.
Negotiate rates, contracts, and service agreements with enterprise customers and carriers.
Leverage TMS and CRM systems to analyze trends, track performance, and maintain accurate account data.
Stay informed of market conditions, pricing fluctuations, and seasonal capacity trends in dry van and reefer freight.
Qualifications
2–5+ years in transportation, logistics, or freight brokerage with a focus on dry van and/or reefer freight.
2+ years of experience leading account or operations teams with a proven ability to drive results through others.
Demonstrated success managing enterprise or national accounts with complex freight networks.
Strong command of freight quoting, margin management, and rate negotiation.
Proficiency in TMS platforms and CRM tools.
Excellent written and verbal communication, negotiation, and customer presentation skills.
Strong data‑driven mindset; able to interpret KPIs and develop actionable insights.
Preferred Skills
Experience managing Fortune 1000 or multi‑location shipper accounts.
Knowledge of multimodal or temperature‑controlled supply chain operations.
Demonstrated success improving team performance through metrics and coaching.
Why Join Us
Competitive salary with bonus potential based on team and account performance.
Comprehensive benefits package (medical, dental, vision, 401k).
Opportunity to lead strategic accounts within a rapidly growing logistics organization.
Collaborative culture focused on integrity, growth, and innovation.
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Location: Chattanooga, TN
Job Title: Enterprise Account Manager
Department: Sales & Operations
Position Overview The Enterprise Account Manager (EAM) is responsible for overseeing key enterprise-level customer relationships, managing high-volume freight operations, and leading a team of account specialists to deliver exceptional service. This role focuses on dry van and refrigerated (reefer) freight, balancing strategic account management with hands‑on leadership, performance tracking, and operational excellence.
Key Responsibilities Account Management & Customer Success
Serve as the primary point of contact for assigned enterprise accounts, ensuring consistent communication, performance, and satisfaction.
Manage large‑scale dry van and reefer freight operations, ensuring reliability, profitability, and service quality.
Provide timely and accurate freight quotes, pricing strategies, and proposals that align with customer expectations and market dynamics.
Conduct quarterly business reviews with enterprise customers, analyzing KPIs, performance trends, and opportunities for optimization.
Team Leadership & Performance Management
Lead, mentor, and develop a team of account representatives or coordinators, fostering a high‑performance, customer‑first culture.
Set clear performance goals and track team KPIs, including on‑time performance, margin targets, quote‑to‑book ratios, and customer satisfaction.
Monitor workload distribution and ensure operational efficiency across team members.
Provide training, feedback, and coaching to ensure professional growth and consistency in customer engagement.
Collaborate cross‑functionally with carrier sales, pricing, and operations teams to ensure alignment and service continuity.
Strategic & Operational Excellence
Identify opportunities to grow existing accounts through additional lanes, freight modes, or expanded services.
Negotiate rates, contracts, and service agreements with enterprise customers and carriers.
Leverage TMS and CRM systems to analyze trends, track performance, and maintain accurate account data.
Stay informed of market conditions, pricing fluctuations, and seasonal capacity trends in dry van and reefer freight.
Qualifications
2–5+ years in transportation, logistics, or freight brokerage with a focus on dry van and/or reefer freight.
2+ years of experience leading account or operations teams with a proven ability to drive results through others.
Demonstrated success managing enterprise or national accounts with complex freight networks.
Strong command of freight quoting, margin management, and rate negotiation.
Proficiency in TMS platforms and CRM tools.
Excellent written and verbal communication, negotiation, and customer presentation skills.
Strong data‑driven mindset; able to interpret KPIs and develop actionable insights.
Preferred Skills
Experience managing Fortune 1000 or multi‑location shipper accounts.
Knowledge of multimodal or temperature‑controlled supply chain operations.
Demonstrated success improving team performance through metrics and coaching.
Why Join Us
Competitive salary with bonus potential based on team and account performance.
Comprehensive benefits package (medical, dental, vision, 401k).
Opportunity to lead strategic accounts within a rapidly growing logistics organization.
Collaborative culture focused on integrity, growth, and innovation.
#J-18808-Ljbffr