Dow
Overview
Join to apply for the
Customer Manager
role at
Dow . Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com. Dow has an exciting and rewarding opportunity for a
Customer Manager
in Midland, MI. Will also consider other major Dow hubs in the United States: Houston, Collegeville, and Marietta.
Responsibilities / Duties
Manages account portfolio and prepares and implements sales plans.
Leads and coordinates customer relationships working to understand customer needs, competitive threats, and growth opportunities.
Identify and develop new demand via new customer acquisition and increased share of wallet at existing accounts.
Input information in CRM and SmartPrice providing the required documentation aligned to the Dow sales processes.
Manages Sales Contracts following Dow guidelines and legal requirements according to each region and country.
Develops and executes sales and marketing plans delivering business goals of volume and value.
Collects and utilizes market intelligence to shape sales/marketing plan.
Leads and conducts negotiations and implements price changes and strategies.
Collaborates with other functions and stakeholders to deliver CX results.
Required Qualifications
A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant.
3+ years of relevant experience (Technical/Operations Engineering/Sales/Commercial related positions etc.).
Fluent in English.
A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
Preferred Qualifications
Prior customer facing experience.
Proven ability to hunt, prospect, and generate new customer demand.
Familiarity with Dow’s data analytic systems (Power BI, Diamond systems, SmartPrice, OMP, etc.).
Your Skills
Communication: Professional communication, encompasses written, oral, visual and digital communication within a workplace context.
Business Development: The creation of long-term value for an organization from customers, markets, and relationships.
Commercial Acumen: Understanding market dynamics, anticipating customer needs, and effectively communicating value to close deals.
Customer Sales: Focus on customer needs and experiences to build long-term relationships.
Influencing Skills: Ability to influence others without coercion while acknowledging opinions.
Customer Relationship Building: Engage with customers and proactively create long-term solutions for customer success.
Negotiation Skills: Engage clients and stakeholders to reach mutually beneficial agreements.
Additional Notes
This position does not offer relocation assistance.
Role may include up to 50% domestic travel in the United States and occasional Canada work travel.
Benefits – What Dow Offers You We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...
Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
Employee stock purchase programs (availability varies depending on location).
Student Debt Retirement Savings Match Program (U.S. only).
Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
Competitive yearly vacation allowance.
Paid time off for new parents (birth and non-birth, including adoptive and foster parents).
Paid time off to care for family members who are sick or injured.
Paid time off to support volunteering and Employee Resource Groups (ERG) participation.
Wellbeing Portal for all Dow employees to promote wellbeing.
On-site fitness facilities where available.
Employee discounts for online shopping, cinema tickets, gym memberships and more.
About Dow Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.
Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Chemical Manufacturing Industrial Machinery Manufacturing Research Services
Join our team, we can make a difference together.
#J-18808-Ljbffr
Join to apply for the
Customer Manager
role at
Dow . Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com. Dow has an exciting and rewarding opportunity for a
Customer Manager
in Midland, MI. Will also consider other major Dow hubs in the United States: Houston, Collegeville, and Marietta.
Responsibilities / Duties
Manages account portfolio and prepares and implements sales plans.
Leads and coordinates customer relationships working to understand customer needs, competitive threats, and growth opportunities.
Identify and develop new demand via new customer acquisition and increased share of wallet at existing accounts.
Input information in CRM and SmartPrice providing the required documentation aligned to the Dow sales processes.
Manages Sales Contracts following Dow guidelines and legal requirements according to each region and country.
Develops and executes sales and marketing plans delivering business goals of volume and value.
Collects and utilizes market intelligence to shape sales/marketing plan.
Leads and conducts negotiations and implements price changes and strategies.
Collaborates with other functions and stakeholders to deliver CX results.
Required Qualifications
A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E5 ranking or Canadian Petty Officer 2nd Class or Sergeant.
3+ years of relevant experience (Technical/Operations Engineering/Sales/Commercial related positions etc.).
Fluent in English.
A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.
Preferred Qualifications
Prior customer facing experience.
Proven ability to hunt, prospect, and generate new customer demand.
Familiarity with Dow’s data analytic systems (Power BI, Diamond systems, SmartPrice, OMP, etc.).
Your Skills
Communication: Professional communication, encompasses written, oral, visual and digital communication within a workplace context.
Business Development: The creation of long-term value for an organization from customers, markets, and relationships.
Commercial Acumen: Understanding market dynamics, anticipating customer needs, and effectively communicating value to close deals.
Customer Sales: Focus on customer needs and experiences to build long-term relationships.
Influencing Skills: Ability to influence others without coercion while acknowledging opinions.
Customer Relationship Building: Engage with customers and proactively create long-term solutions for customer success.
Negotiation Skills: Engage clients and stakeholders to reach mutually beneficial agreements.
Additional Notes
This position does not offer relocation assistance.
Role may include up to 50% domestic travel in the United States and occasional Canada work travel.
Benefits – What Dow Offers You We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...
Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
Employee stock purchase programs (availability varies depending on location).
Student Debt Retirement Savings Match Program (U.S. only).
Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
Competitive yearly vacation allowance.
Paid time off for new parents (birth and non-birth, including adoptive and foster parents).
Paid time off to care for family members who are sick or injured.
Paid time off to support volunteering and Employee Resource Groups (ERG) participation.
Wellbeing Portal for all Dow employees to promote wellbeing.
On-site fitness facilities where available.
Employee discounts for online shopping, cinema tickets, gym memberships and more.
About Dow Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.
As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.
Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Chemical Manufacturing Industrial Machinery Manufacturing Research Services
Join our team, we can make a difference together.
#J-18808-Ljbffr