Acrisure
Acrisure – About
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting‑edge technology and top‑tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more. In the last twelve years, Acrisure grew in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. About the Role
The Account Manager is responsible for managing and retaining clients within their assigned book of business, ensuring a best‑in‑class client experience for industry‑leading retention and growth. The role supports a faster, better, easier client and team experience by adhering to agency guidelines, workflows, and best practices. Responsibilities
Serve as the primary group level contact for day‑to‑day requests, account oversight, and escalation for critical client service issues, responding timely and accurately to ensure client satisfaction. Coordinate compilation of presentation materials for pre‑renewal and renewal meetings. Execute instructions provided by the account executive/broker to support all marketing, renewal, and open enrollment related activities to support the client’s renewal decision. Serve as a knowledgeable resource for clients in areas of eligibility, claims, COBRA, carrier underwriting guidelines and employee benefits compliance. Ensure all compliance documents and contracts are completed on time and kept updated per regulatory requirements. Delegate tasks to support team members as appropriate, ensuring work is completed within stated timeframes. Maintain excellent client, carrier, and vendor relationships. Acquire and maintain high level experience in Applied Epic, Microsoft Office, Employee Navigator, Suvaun and other agency supported technology tools. Pursue professional development and continuing education by keeping current with technology tools, regulatory changes, product and service enhancements, and other industry trends. Perform other duties as assigned. Requirements
Demonstrated verbal and written communication skills, including correct grammar, spelling, and punctuation. High degree of critical thinking; ability to problem‑solve when the answer is not readily apparent. Demonstrated attention to detail, producing outcomes with minimal errors. Understanding of insurance concepts and applicable law as it relates to employee benefits. Ability to adapt well to change in direction and priority in a fast‑paced environment. Advanced proficiency with a variety of technology including MS Office. Works well with minimal supervision; able to function independently and as part of a team. Education / Experience
Bachelor’s degree or higher is preferred, or equitable experience. 3+ years’ experience servicing employee benefit clients in the small and large group segment. Minimum one year experience presenting information in a group setting. Life & Health license required. Benefits & Perks
Competitive compensation Generous vacation policy, paid holidays, and paid sick time Medical, Dental, and Vision Insurance (employee‑paid) Company‑paid Short‑Term and Long‑Term Disability Insurance Company‑paid Group Life insurance Company‑paid Employee Assistance Program (EAP) and Calm App subscription Employee‑paid Pet Insurance and optional supplemental insurance coverage Vested 401(k) with company match and financial wellness programs Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options Paid maternity leave, paid paternity leave, and fertility benefits Career growth and learning opportunities …and so much more! Pay Details
Pay Range: if applicable Community Impact
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health, Helen DeVos Children’s Hospital in Grand Rapids, Michigan, UPMC Children’s Hospital in Pittsburgh, Pennsylvania, and Blythedale Children’s Hospital in Valhalla, New York. Equal Opportunity Employer
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com. California Privacy Information
California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy at www.acrisure.com/privacy/caapplicant. Recruitment Fraud Notice
Please visit here to learn more about our Recruitment Fraud Notice.
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A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting‑edge technology and top‑tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more. In the last twelve years, Acrisure grew in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. About the Role
The Account Manager is responsible for managing and retaining clients within their assigned book of business, ensuring a best‑in‑class client experience for industry‑leading retention and growth. The role supports a faster, better, easier client and team experience by adhering to agency guidelines, workflows, and best practices. Responsibilities
Serve as the primary group level contact for day‑to‑day requests, account oversight, and escalation for critical client service issues, responding timely and accurately to ensure client satisfaction. Coordinate compilation of presentation materials for pre‑renewal and renewal meetings. Execute instructions provided by the account executive/broker to support all marketing, renewal, and open enrollment related activities to support the client’s renewal decision. Serve as a knowledgeable resource for clients in areas of eligibility, claims, COBRA, carrier underwriting guidelines and employee benefits compliance. Ensure all compliance documents and contracts are completed on time and kept updated per regulatory requirements. Delegate tasks to support team members as appropriate, ensuring work is completed within stated timeframes. Maintain excellent client, carrier, and vendor relationships. Acquire and maintain high level experience in Applied Epic, Microsoft Office, Employee Navigator, Suvaun and other agency supported technology tools. Pursue professional development and continuing education by keeping current with technology tools, regulatory changes, product and service enhancements, and other industry trends. Perform other duties as assigned. Requirements
Demonstrated verbal and written communication skills, including correct grammar, spelling, and punctuation. High degree of critical thinking; ability to problem‑solve when the answer is not readily apparent. Demonstrated attention to detail, producing outcomes with minimal errors. Understanding of insurance concepts and applicable law as it relates to employee benefits. Ability to adapt well to change in direction and priority in a fast‑paced environment. Advanced proficiency with a variety of technology including MS Office. Works well with minimal supervision; able to function independently and as part of a team. Education / Experience
Bachelor’s degree or higher is preferred, or equitable experience. 3+ years’ experience servicing employee benefit clients in the small and large group segment. Minimum one year experience presenting information in a group setting. Life & Health license required. Benefits & Perks
Competitive compensation Generous vacation policy, paid holidays, and paid sick time Medical, Dental, and Vision Insurance (employee‑paid) Company‑paid Short‑Term and Long‑Term Disability Insurance Company‑paid Group Life insurance Company‑paid Employee Assistance Program (EAP) and Calm App subscription Employee‑paid Pet Insurance and optional supplemental insurance coverage Vested 401(k) with company match and financial wellness programs Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options Paid maternity leave, paid paternity leave, and fertility benefits Career growth and learning opportunities …and so much more! Pay Details
Pay Range: if applicable Community Impact
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health, Helen DeVos Children’s Hospital in Grand Rapids, Michigan, UPMC Children’s Hospital in Pittsburgh, Pennsylvania, and Blythedale Children’s Hospital in Valhalla, New York. Equal Opportunity Employer
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com. California Privacy Information
California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy at www.acrisure.com/privacy/caapplicant. Recruitment Fraud Notice
Please visit here to learn more about our Recruitment Fraud Notice.
#J-18808-Ljbffr