Peraton
Service Desk Reporting Analyst
Peraton is a next‑generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. We serve essential government agencies and support every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges facing our customers.
Peraton is seeking a
Service Desk Reporting Analyst
to support our EITSI Service Desk and operations mission. This position is responsible for ongoing report development, sustainment, and analysis of Service Desk information and metrics, primarily sourced from the ServiceNow ITSM tool and AWS. The incumbent will develop and prepare information products for internal staff and external customers, turning data from conceptualization through presentation. Proficiency with analytical tools, data analysis methodology, presentation software, strong communication skills, and a commitment to meeting deadlines are essential.
Responsibilities
Setup queries and perform complex data analysis in support of customer requests and requirements.
Produce a variety of reports on a daily basis and deliver them to clients professionally.
Ensure data accuracy, troubleshoot discrepancies, and maintain datasets.
Mine complex data from multiple sources, turning it into digestible and meaningful information.
Deliver sophisticated analysis products with accurate interpretation and thoughtful evaluation.
Work with customers to develop and understand product specifications.
Deliver data products in report/presentation format or verbally, per customer specifications.
Communicate effectively and arrange meetings to meet due dates.
Analyze operational trends and provide realistic recommendations for improvement.
Research new data sources and analytical tools; contribute to new product development and improvement.
Identify opportunities to improve existing reporting processes.
Assist with special projects as assigned and maintain area documentation.
Required Qualifications
5 years with a BS/BA; 3 years with an MS/MA; 0 years with a PhD, or 9 years of experience in lieu of a degree.
Ability to obtain a Public Trust Clearance.
Must be a U.S. Citizen.
Hands‑on experience creating and administering reports in Excel, BI tools, and developing queries (SQL, ServiceNow, Analytics or similar tools).
ITIL4 Certification (able to achieve within 60 days and maintain).
Department of Defense security clearance (ADP II Public Trust) or ability to obtain one.
Proficient with Word, Excel, PowerPoint, and Outlook, with high accuracy and attention to detail.
Experience with ServiceNow report and dashboard development.
Must be on‑site in office at San Antonio.
Dependable attendance; willing to work extended hours if needed to meet deadlines.
Desired Qualifications
Relevant technical certifications and/or Service Desk IT experience.
Demonstrated creative and analytical problem‑solving skills.
Data analytics and Excel reporting experience preferred.
Excellent written and verbal communication skills.
Enthusiastic self‑starter who can take initiative and think on their feet.
Attention to detail, organization, time management, and ability to work independently and collaboratively.
Compensation Base pay range: $51,000 – $82,000 per year. Salary is determined by factors such as scope of responsibilities, experience, education, skills, and geographic location. Employees may be eligible for overtime, shift differential, and discretionary bonuses in addition to base pay.
Equal Opportunity Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
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Peraton is seeking a
Service Desk Reporting Analyst
to support our EITSI Service Desk and operations mission. This position is responsible for ongoing report development, sustainment, and analysis of Service Desk information and metrics, primarily sourced from the ServiceNow ITSM tool and AWS. The incumbent will develop and prepare information products for internal staff and external customers, turning data from conceptualization through presentation. Proficiency with analytical tools, data analysis methodology, presentation software, strong communication skills, and a commitment to meeting deadlines are essential.
Responsibilities
Setup queries and perform complex data analysis in support of customer requests and requirements.
Produce a variety of reports on a daily basis and deliver them to clients professionally.
Ensure data accuracy, troubleshoot discrepancies, and maintain datasets.
Mine complex data from multiple sources, turning it into digestible and meaningful information.
Deliver sophisticated analysis products with accurate interpretation and thoughtful evaluation.
Work with customers to develop and understand product specifications.
Deliver data products in report/presentation format or verbally, per customer specifications.
Communicate effectively and arrange meetings to meet due dates.
Analyze operational trends and provide realistic recommendations for improvement.
Research new data sources and analytical tools; contribute to new product development and improvement.
Identify opportunities to improve existing reporting processes.
Assist with special projects as assigned and maintain area documentation.
Required Qualifications
5 years with a BS/BA; 3 years with an MS/MA; 0 years with a PhD, or 9 years of experience in lieu of a degree.
Ability to obtain a Public Trust Clearance.
Must be a U.S. Citizen.
Hands‑on experience creating and administering reports in Excel, BI tools, and developing queries (SQL, ServiceNow, Analytics or similar tools).
ITIL4 Certification (able to achieve within 60 days and maintain).
Department of Defense security clearance (ADP II Public Trust) or ability to obtain one.
Proficient with Word, Excel, PowerPoint, and Outlook, with high accuracy and attention to detail.
Experience with ServiceNow report and dashboard development.
Must be on‑site in office at San Antonio.
Dependable attendance; willing to work extended hours if needed to meet deadlines.
Desired Qualifications
Relevant technical certifications and/or Service Desk IT experience.
Demonstrated creative and analytical problem‑solving skills.
Data analytics and Excel reporting experience preferred.
Excellent written and verbal communication skills.
Enthusiastic self‑starter who can take initiative and think on their feet.
Attention to detail, organization, time management, and ability to work independently and collaboratively.
Compensation Base pay range: $51,000 – $82,000 per year. Salary is determined by factors such as scope of responsibilities, experience, education, skills, and geographic location. Employees may be eligible for overtime, shift differential, and discretionary bonuses in addition to base pay.
Equal Opportunity Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
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