Internova Travel Group
Overview
Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high‑touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company‑owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries. This position will work out of our midtown Manhattan, NY office with the flexibility of a hybrid schedule. Responsibilities
Participate in day‑to‑day revenue management activities, interacting with staff, house agents and independent contractors. Maintain ongoing dialogue and assistance for the TLN Canada Network and increase ROI for the TLN Network with airlines for P.O.S and P.O.O agreements for Canada. Be the key liaison for Revenue Management with T‑2‑3 Airlines with a presence in Canada. Assist the Revenue Management team with SNAP initiatives for Canada and work with the designated SNAP team on overall KPI’S for the successful implementation and usage of SNAP in Canada with the TLN Canada team. Report directly to the Director of Air Partner Relations. Maintain expert understanding of air programs, discounts, commission, nets, upgrades, private fares. Work independently and with peers to answer agent inquiries on air programs in a professional and timely manner; act as a credible and knowledgeable resource for agents. Maximize revenue and value for agents and business units by promoting preferred programs and vendors, analyzing and presenting most logical and alternate options. Take on multiple tasks focusing on efficiency, accuracy, time management, and internal customer service consistent with company goals and standards. Understand and follow air industry booking, ticketing, accounting, and compliance standards. Demonstrate professional behavior, clear and concise communications, strong analytical abilities, and problem‑solving skills. Collaborate with NDC integration initiatives, partnering with airline partners. Partner with airlines and internal teams to plan, promote, and moderate training webinars. Participate in regular departmental meetings to discuss industry developments. Monitor emails and reply daily. Generate Vendor Notification Reports (VNR) on the last business day of each month and tidy each report to the specifications required by TLN Canada team. Send out clean VNR’s via email to respective carriers; update carriers on a quarterly basis or as per contract conditions. Onboard new carriers: create synopsis sheets of respective new carriers, update Agent Universe, generate ARG (agent reference guide) for new carriers, and update Agent Universe. Liaise with Vice President of Canada and all Business Development Managers in Canada on a quarterly basis or as needed. Participate in weekly RM Teams calls and record and file Airline Partner News bi‑weekly on Thursdays to be sent out to Members. Work closely with Sales Managers from contracted air partners providing commission terms and conditions to TLN‑Canada. Update contact information for partner airlines as needed and monitor airline contract expiration dates and renew as necessary. Monitor Salesforce and Agent Universe as needed; conduct periodical meetings with Ron Laing to provide overviews and progress. Complete Cornerstone annual requirements and provide progress reports on annual KPI’s. Interact with TLN Sales Support, TLN Canada members, monitor quarterly back‑end incentive payments from West jet and Air Transat to TLN‑Canada accounting, and liaise with internal stakeholders for SNAP product. Promote usage of SNAP with TLN Canada Agency members and assist TLN Canada colleagues with the promotion and usage of SNAP. Attend ongoing internal meetings related to our SNAP tool and NDC strategy. Qualifications
High school diploma required; 4‑Year College degree is preferred. 2‑5 years frontline agency sales, operations or rate‑desk experience required. Strong knowledge of SABRE GDS required; knowledge of other GDS (Worldspan, Amadeus, Apollo) a plus. Strong verbal and written communication skills required. Thorough knowledge of travel agency operations including ARC, fares, ticketing, exchanges, refunds, accounting, reporting, and technology required. Ability to meet and exceed deadlines, provide accurate quality work, and make independent judgments while taking ownership of job responsibilities. Proficient in Microsoft Word, Excel, PowerPoint and Outlook applications. Customer orientation – establishes and maintains long‑term internal customer relationships, building trust and credibility by consistently meeting and exceeding expectations. Must be self‑starter and flexible with schedule; work days and hours are expected. Pay and Benefits
Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company‑paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401(k) Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses, discounted pet insurance and auto, home, & renters insurance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Seniority level: Mid‑Senior Employment type: Full‑time Job function: Sales and Business Development Industries: Travel Arrangements and Hospitality
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Internova Travel Group is one of the largest travel services companies in the world with a collection of leading brands delivering high‑touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company‑owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries. This position will work out of our midtown Manhattan, NY office with the flexibility of a hybrid schedule. Responsibilities
Participate in day‑to‑day revenue management activities, interacting with staff, house agents and independent contractors. Maintain ongoing dialogue and assistance for the TLN Canada Network and increase ROI for the TLN Network with airlines for P.O.S and P.O.O agreements for Canada. Be the key liaison for Revenue Management with T‑2‑3 Airlines with a presence in Canada. Assist the Revenue Management team with SNAP initiatives for Canada and work with the designated SNAP team on overall KPI’S for the successful implementation and usage of SNAP in Canada with the TLN Canada team. Report directly to the Director of Air Partner Relations. Maintain expert understanding of air programs, discounts, commission, nets, upgrades, private fares. Work independently and with peers to answer agent inquiries on air programs in a professional and timely manner; act as a credible and knowledgeable resource for agents. Maximize revenue and value for agents and business units by promoting preferred programs and vendors, analyzing and presenting most logical and alternate options. Take on multiple tasks focusing on efficiency, accuracy, time management, and internal customer service consistent with company goals and standards. Understand and follow air industry booking, ticketing, accounting, and compliance standards. Demonstrate professional behavior, clear and concise communications, strong analytical abilities, and problem‑solving skills. Collaborate with NDC integration initiatives, partnering with airline partners. Partner with airlines and internal teams to plan, promote, and moderate training webinars. Participate in regular departmental meetings to discuss industry developments. Monitor emails and reply daily. Generate Vendor Notification Reports (VNR) on the last business day of each month and tidy each report to the specifications required by TLN Canada team. Send out clean VNR’s via email to respective carriers; update carriers on a quarterly basis or as per contract conditions. Onboard new carriers: create synopsis sheets of respective new carriers, update Agent Universe, generate ARG (agent reference guide) for new carriers, and update Agent Universe. Liaise with Vice President of Canada and all Business Development Managers in Canada on a quarterly basis or as needed. Participate in weekly RM Teams calls and record and file Airline Partner News bi‑weekly on Thursdays to be sent out to Members. Work closely with Sales Managers from contracted air partners providing commission terms and conditions to TLN‑Canada. Update contact information for partner airlines as needed and monitor airline contract expiration dates and renew as necessary. Monitor Salesforce and Agent Universe as needed; conduct periodical meetings with Ron Laing to provide overviews and progress. Complete Cornerstone annual requirements and provide progress reports on annual KPI’s. Interact with TLN Sales Support, TLN Canada members, monitor quarterly back‑end incentive payments from West jet and Air Transat to TLN‑Canada accounting, and liaise with internal stakeholders for SNAP product. Promote usage of SNAP with TLN Canada Agency members and assist TLN Canada colleagues with the promotion and usage of SNAP. Attend ongoing internal meetings related to our SNAP tool and NDC strategy. Qualifications
High school diploma required; 4‑Year College degree is preferred. 2‑5 years frontline agency sales, operations or rate‑desk experience required. Strong knowledge of SABRE GDS required; knowledge of other GDS (Worldspan, Amadeus, Apollo) a plus. Strong verbal and written communication skills required. Thorough knowledge of travel agency operations including ARC, fares, ticketing, exchanges, refunds, accounting, reporting, and technology required. Ability to meet and exceed deadlines, provide accurate quality work, and make independent judgments while taking ownership of job responsibilities. Proficient in Microsoft Word, Excel, PowerPoint and Outlook applications. Customer orientation – establishes and maintains long‑term internal customer relationships, building trust and credibility by consistently meeting and exceeding expectations. Must be self‑starter and flexible with schedule; work days and hours are expected. Pay and Benefits
Our benefit offerings include choice of two medical plans and two dental plans, vision insurance, flexible spending accounts (FSAs), company‑paid life insurance and AD&D, optional additional life insurance and AD&D, disability insurance, paid parental leave, paid time off, 401(k) Plan with company match, discounted employee travel options, access to LinkedIn Learning webinars and courses, discounted pet insurance and auto, home, & renters insurance. Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Seniority level: Mid‑Senior Employment type: Full‑time Job function: Sales and Business Development Industries: Travel Arrangements and Hospitality
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