RTX
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Location UT42: PW-TX - Corp 1177 North Great Southwest Parkway, Grand Prairie, TX, 75050 USA
Date Posted 2025-10-21
Country United States of America
Position Role Type Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.
Security Clearance None/Not Required
Company RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry‑leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity.
Onsite Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Position Overview Raytheon Technologies (RTX) is seeking a dedicated and experienced professional to lead a field technical support team responsible for specific sites across a local geographic region. Reporting to the Regional Service Delivery Manager, this role will work closely with site business partners and leadership to ensure DT support aligns seamlessly with business objectives.
What You Will Do
Leads and supports the local IT infrastructure teams to align with business needs and achieve service delivery goals.
Serves as the primary liaison with the Business Unit (BU) Site Leader for IT support services and local escalations.
Monitors and analyzes site data metrics and KPIs to proactively address current and future issues.
Acts as the site’s technical SME, supporting ticket escalations, training, and onboarding of new technicians in coordination with our managed service provider.
Coordinates and executes projects and initiatives, ensuring adherence to established SLA goals and standardized processes.
Meets regularly with the Regional Manager, BU Site Leader, and local technicians to review site performance and optimize support services, across assigned site(s) and/or region.
Collaborates with other Enterprise Support Leads (ESLs) and BU Site Leaders across the enterprise to share knowledge and best practices.
Identifies and drives continuous improvement initiatives, including self‑healing, self‑service, and automation solutions.
Ensures IT services are fully operational and available, being on‑call as needed in support of urgent outages or critical issues.
Qualifications You Must Have
3‑5 years’ experience with a broad end user services background within infrastructure technologies focused on desktop technologies including hardware and software.
U.S. citizenship is required, as only U.S. citizens are authorized to access the financial management system due to government contractual requirements.
Qualifications We Prefer
Knowledge of and experience in a broader infrastructure technology skillset beyond desktop, including servers and networks.
Demonstrated experience in a service‑focused technical environment.
Demonstrated strong customer service skills and people leadership skills.
ITIL Foundations, A+, MCSE, Net+, PMP or other technical and professional certifications.
Experience managing and coordinating/partnering across a managed service.
Experience in supporting office and manufacturing shop floor environments.
Work Location This is an onsite role. Eligible candidates must reside within commuting distance from Grand Prairie, TX U.S.
What We Offer Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.
Benefits include parental leave (including paternal), flexible work schedules, achievement awards, educational assistance, and child/adult backup care. The salary range for this role is 82,000 USD – 164,000 USD. Hired applicants may be eligible for health, dental, vision, life insurance, short‑term disability, long‑term disability, 401(k) match, flexible spending accounts, employee assistance program, and various incentive compensation programs. This role is U.S.-based; benefits will be applied accordingly.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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Location UT42: PW-TX - Corp 1177 North Great Southwest Parkway, Grand Prairie, TX, 75050 USA
Date Posted 2025-10-21
Country United States of America
Position Role Type Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.
Security Clearance None/Not Required
Company RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry‑leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity.
Onsite Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Position Overview Raytheon Technologies (RTX) is seeking a dedicated and experienced professional to lead a field technical support team responsible for specific sites across a local geographic region. Reporting to the Regional Service Delivery Manager, this role will work closely with site business partners and leadership to ensure DT support aligns seamlessly with business objectives.
What You Will Do
Leads and supports the local IT infrastructure teams to align with business needs and achieve service delivery goals.
Serves as the primary liaison with the Business Unit (BU) Site Leader for IT support services and local escalations.
Monitors and analyzes site data metrics and KPIs to proactively address current and future issues.
Acts as the site’s technical SME, supporting ticket escalations, training, and onboarding of new technicians in coordination with our managed service provider.
Coordinates and executes projects and initiatives, ensuring adherence to established SLA goals and standardized processes.
Meets regularly with the Regional Manager, BU Site Leader, and local technicians to review site performance and optimize support services, across assigned site(s) and/or region.
Collaborates with other Enterprise Support Leads (ESLs) and BU Site Leaders across the enterprise to share knowledge and best practices.
Identifies and drives continuous improvement initiatives, including self‑healing, self‑service, and automation solutions.
Ensures IT services are fully operational and available, being on‑call as needed in support of urgent outages or critical issues.
Qualifications You Must Have
3‑5 years’ experience with a broad end user services background within infrastructure technologies focused on desktop technologies including hardware and software.
U.S. citizenship is required, as only U.S. citizens are authorized to access the financial management system due to government contractual requirements.
Qualifications We Prefer
Knowledge of and experience in a broader infrastructure technology skillset beyond desktop, including servers and networks.
Demonstrated experience in a service‑focused technical environment.
Demonstrated strong customer service skills and people leadership skills.
ITIL Foundations, A+, MCSE, Net+, PMP or other technical and professional certifications.
Experience managing and coordinating/partnering across a managed service.
Experience in supporting office and manufacturing shop floor environments.
Work Location This is an onsite role. Eligible candidates must reside within commuting distance from Grand Prairie, TX U.S.
What We Offer Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs.
Benefits include parental leave (including paternal), flexible work schedules, achievement awards, educational assistance, and child/adult backup care. The salary range for this role is 82,000 USD – 164,000 USD. Hired applicants may be eligible for health, dental, vision, life insurance, short‑term disability, long‑term disability, 401(k) match, flexible spending accounts, employee assistance program, and various incentive compensation programs. This role is U.S.-based; benefits will be applied accordingly.
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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