Jobs via Dice
Overview
IT Support Technician needed by our client, Tentek, Inc. Location: Sunnyvale, CA (onsite, 5 days/week). Duration: 6+ months. W2 Only Position, local candidates only. Interview Schedule: Telephone followed by a Video Interview.
Job Details Job description includes handling on-site service requests, remote technical support, troubleshooting, and various IT-related duties as described below.
Responsibilities
Provide onsite IT support.
Provide remote technical support for employees worldwide (primarily in North America).
Maintain and troubleshoot AV equipment within the Sunnyvale office (TVs, cameras, speakers, microphone, etc.).
Serve as a backup for ad-hoc support for the San Francisco office.
Troubleshoot and resolve technical issues including but not limited to: workstations, docks, network connectivity, line of business applications, password resets, software application licenses and access requests, and account provisioning in Google/Okta/JumpCloud, Jira/ServiceNow.
Assist with the installation, configuration, and ongoing usability of laptop and desktop computers, peripheral equipment, and software within established standards and guidelines.
Assist with on-site related events which involve setting up content on televisions or digital signage, moving equipment, and providing equipment to end users.
Provide full support for onboarding and offboarding workflows, ensuring adherence to established processes and a seamless experience.
Document solutions to problems and develop end-user guidelines.
Maintain IT asset management tools (Oomnitza).
Assist with IT Department projects including computer forensic backups, IT hardware e-waste initiatives, hardware refresh initiatives, and more.
Identify trends in IT issues and proactively address root causes.
Ensure adherence to global and local IT processes and best practices.
Other duties may be added as defined.
What We’re Looking For
Minimum of 3 to 5 years of IT Support experience.
Reliable transportation; training will be conducted out of the San Francisco office for the first week or two.
Experience in Mac OSX, Windows, Okta, Google Workspace, Microsoft Office, Zoom, Slack.
Familiarity with ITSM/ticketing systems (Jira, ServiceNow, etc.).
Advanced understanding of macOS environments (Required).
Advanced troubleshooting for hardware, software, and networking issues.
Strong communication skills for working with technical and non-technical employees.
Ability to explain complex technical issues in simple terms.
Effective time management and prioritization of workload.
Customer service mindset with a proactive approach to user support.
Ability to work independently and make informed decisions under pressure.
Other
Initial training will be conducted in San Francisco, CA.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
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Posted salary ranges noted in the listing (e.g., Palo Alto, CA; Sunnyvale, CA).
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Job Details Job description includes handling on-site service requests, remote technical support, troubleshooting, and various IT-related duties as described below.
Responsibilities
Provide onsite IT support.
Provide remote technical support for employees worldwide (primarily in North America).
Maintain and troubleshoot AV equipment within the Sunnyvale office (TVs, cameras, speakers, microphone, etc.).
Serve as a backup for ad-hoc support for the San Francisco office.
Troubleshoot and resolve technical issues including but not limited to: workstations, docks, network connectivity, line of business applications, password resets, software application licenses and access requests, and account provisioning in Google/Okta/JumpCloud, Jira/ServiceNow.
Assist with the installation, configuration, and ongoing usability of laptop and desktop computers, peripheral equipment, and software within established standards and guidelines.
Assist with on-site related events which involve setting up content on televisions or digital signage, moving equipment, and providing equipment to end users.
Provide full support for onboarding and offboarding workflows, ensuring adherence to established processes and a seamless experience.
Document solutions to problems and develop end-user guidelines.
Maintain IT asset management tools (Oomnitza).
Assist with IT Department projects including computer forensic backups, IT hardware e-waste initiatives, hardware refresh initiatives, and more.
Identify trends in IT issues and proactively address root causes.
Ensure adherence to global and local IT processes and best practices.
Other duties may be added as defined.
What We’re Looking For
Minimum of 3 to 5 years of IT Support experience.
Reliable transportation; training will be conducted out of the San Francisco office for the first week or two.
Experience in Mac OSX, Windows, Okta, Google Workspace, Microsoft Office, Zoom, Slack.
Familiarity with ITSM/ticketing systems (Jira, ServiceNow, etc.).
Advanced understanding of macOS environments (Required).
Advanced troubleshooting for hardware, software, and networking issues.
Strong communication skills for working with technical and non-technical employees.
Ability to explain complex technical issues in simple terms.
Effective time management and prioritization of workload.
Customer service mindset with a proactive approach to user support.
Ability to work independently and make informed decisions under pressure.
Other
Initial training will be conducted in San Francisco, CA.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
Referrals increase your chances of interviewing at Jobs via Dice.
Get notified about new Information Technology Support Technician jobs in Sunnyvale, CA.
Posted salary ranges noted in the listing (e.g., Palo Alto, CA; Sunnyvale, CA).
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr