The Cape Cod Five Cents Savings Bank
Experienced Banker - Dennis
The Cape Cod Five Cents Savings Bank, Barnstable, Massachusetts, United States
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Summary
In this customer‑facing role, the Relationship Banker III will provide exceptional customer care to the bank’s customers, assisting them with daily transactions, inquiries, problem resolution, and banking transactions at a full‑service Cape Cod 5 Retail Banking Center location. The Relationship Banker III will also serve as a mentor to staff in the RB I and RB II roles. Responsibilities
Develop rapport with customers, greeting them by name, understanding account ownership types and authority, and responding promptly to correspondence and problem resolution while displaying a caring attitude (GUEST philosophy) Provide excellent customer care for daily transactions, addressing inquiries, and problem resolution in accordance with bank policies and procedures Perform banking transactions including deposits, loan payments, verifying cash and endorsements, check cashing, money orders, and treasurer’s check issuance and savings bond redemption Safeguard customer trust by upholding confidentiality Comply with all required laws, regulations, policies and procedures Complete all assigned learning activities in a timely manner Actively participate in Banking Center meetings and one‑on‑one coaching sessions Fulfill all Banking Center opening and closing activities Introduce and advise on the bank's deposit and consumer loan products and services to meet customer needs proactively Proficiently determine customers’ financial needs and refer to other business lines such as Investment Services, TAM, Commercial, Cash Management, etc. Maintain a comprehensive knowledge of the bank’s products and services, seeking further development when needed Assist customers in preparing loan applications for home equity products and other consumer loans Volunteer in community groups and events Perform additional duties as assigned Provide overrides and mentoring for RB I and II staff Education and Certifications
Bachelor’s degree preferred Nationwide Mortgage Licensing System (NMLS) registration Notary Public commission Knowledge, Skills & Abilities
Minimum two years of banking experience Ability to mentor RB I and RB II team members Ability to independently complete transactions and all platform services, including account opening, home equity loans, lines, IRAs, etc. Ability to execute more complex account openings and transactions independently, e.g., business accounts Demonstrated high level of judgement Demonstrated ability to fulfill Banking Center opening and closing activities Proven customer relationship building experience Ability to act as Banking Center vault custodian Strong verbal and written communication skills Critical thinking, decision making and problem solving skills Must have cybersecurity awareness to protect the digital environment, the bank, and customers Ability to demonstrate core competencies for Relationship Banker III level Competencies
Courage Technology savviness/digital enthusiast Financial comprehension Adaptability and flexibility Sales aptitude Eager and agile learner Seniority Level
Mid‑Senior level Employment Type
Full‑time Job Function
Finance and Sales Industry
Banking
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In this customer‑facing role, the Relationship Banker III will provide exceptional customer care to the bank’s customers, assisting them with daily transactions, inquiries, problem resolution, and banking transactions at a full‑service Cape Cod 5 Retail Banking Center location. The Relationship Banker III will also serve as a mentor to staff in the RB I and RB II roles. Responsibilities
Develop rapport with customers, greeting them by name, understanding account ownership types and authority, and responding promptly to correspondence and problem resolution while displaying a caring attitude (GUEST philosophy) Provide excellent customer care for daily transactions, addressing inquiries, and problem resolution in accordance with bank policies and procedures Perform banking transactions including deposits, loan payments, verifying cash and endorsements, check cashing, money orders, and treasurer’s check issuance and savings bond redemption Safeguard customer trust by upholding confidentiality Comply with all required laws, regulations, policies and procedures Complete all assigned learning activities in a timely manner Actively participate in Banking Center meetings and one‑on‑one coaching sessions Fulfill all Banking Center opening and closing activities Introduce and advise on the bank's deposit and consumer loan products and services to meet customer needs proactively Proficiently determine customers’ financial needs and refer to other business lines such as Investment Services, TAM, Commercial, Cash Management, etc. Maintain a comprehensive knowledge of the bank’s products and services, seeking further development when needed Assist customers in preparing loan applications for home equity products and other consumer loans Volunteer in community groups and events Perform additional duties as assigned Provide overrides and mentoring for RB I and II staff Education and Certifications
Bachelor’s degree preferred Nationwide Mortgage Licensing System (NMLS) registration Notary Public commission Knowledge, Skills & Abilities
Minimum two years of banking experience Ability to mentor RB I and RB II team members Ability to independently complete transactions and all platform services, including account opening, home equity loans, lines, IRAs, etc. Ability to execute more complex account openings and transactions independently, e.g., business accounts Demonstrated high level of judgement Demonstrated ability to fulfill Banking Center opening and closing activities Proven customer relationship building experience Ability to act as Banking Center vault custodian Strong verbal and written communication skills Critical thinking, decision making and problem solving skills Must have cybersecurity awareness to protect the digital environment, the bank, and customers Ability to demonstrate core competencies for Relationship Banker III level Competencies
Courage Technology savviness/digital enthusiast Financial comprehension Adaptability and flexibility Sales aptitude Eager and agile learner Seniority Level
Mid‑Senior level Employment Type
Full‑time Job Function
Finance and Sales Industry
Banking
#J-18808-Ljbffr