Intelerad
Senior Systems Support Specialist III - Medical Imaging PACS / Linux
Intelerad, Tampa, Florida, us, 33646
Overview
Senior Systems Support Specialist III - Medical Imaging PACS / Linux
Purpose The Level III – Senior System Support Specialist serves as a senior technical expert within the Healthcare IT team, providing advanced support for Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), Vendor Neutral Archives (VNA), and other imaging platforms. This role is responsible for resolving complex technical issues, optimizing system performance, supporting system integrations, and mentoring junior support staff. The ideal candidate is highly experienced in radiology IT environments, understands interoperability standards, and plays a key role in ensuring the availability, security, and compliance of mission critical healthcare systems.
Responsibilities
Serve as a senior escalation point for complex technical issues involving RIS, PACS, VNA, and integrated systems
Lead troubleshooting efforts involving interoperability protocols such as DICOM, HL7, and IHE, ensuring seamless data exchange across platforms
Collaborate with clinical stakeholders, internal IT teams, and external vendors to resolve systemic issues and improve system workflows
Contribute to the planning and execution of system upgrades, migrations, and patching activities
Develop and implement best practices for system monitoring, alerting, and performance tuning
Guide junior support specialists in diagnosing issues and documenting resolutions; support knowledge sharing and cross-training
Participate in disaster recovery strategy development, backup procedures, and testing
Maintain a high standard of documentation for incidents, resolutions, procedures, and known issues
Engage in continuous improvement of support processes and tools
Ensure compliance with HIPAA, FDA medical device regulations, ISO 13485, and internal cybersecurity policies
Collaborate with project teams to support the technical execution of new implementations or system integrations
Assist in the review and development of support documentation, user guides, and internal runbooks
Handle incoming client calls and provide direct phone support, ensuring professional and effective communication while resolving technical issues
Work evening and weekend shifts as part of the regular schedule
Provide after-hours support as part of an on-call rotation, including holidays and weekends, for high-priority incidents.
Qualifications Employment Prerequisites
Bachelor's degree in Computer Engineering, Healthcare Informatics, or a related field (or equivalent experience)
5+ years of experience in Healthcare IT support, with a strong focus on radiology environments
Advanced experience with PACS, RIS, VNA, and clinical imaging workflows
In-depth knowledge of DICOM, HL7, and other healthcare interoperability standards
Strong diagnostic skills across application, operating system, and network layers
Proficiency in Windows Server environments (2012–2022), Linux systems, VMware, and storage solutions
Hands-on experience with SQL Server, Oracle, and / or PostgreSQL
Demonstrated ability to lead troubleshooting efforts and drive resolution for cross-functional technical issues
Strong written and verbal communication skills for technical and clinical audiences
Experience using ITSM tools such as ServiceNow, Salesforce, or ZenDesk
Solid understanding of HIPAA and cybersecurity best practices in a healthcare setting.
Desired Competencies
Certifications in relevant technologies (e.g., Microsoft, VMware, Cisco)
Red Hat Certified System Administrator (RHCSA) certification
Scripting / automation experience (PowerShell, Bash, Python)
Experience with cloud-based medical imaging solutions and telemedicine technologies
Fluency in additional languages (French is a strong asset)
Experience mentoring or training support staff
Additional Information All information will be kept confidential according to EEO guidelines. All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment. Intelerad is committed to equal employment opportunity and compliance with all applicable laws and regulations related to employment discrimination. The information provided here is for recruitment purposes and does not imply a guarantee of employment.
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Purpose The Level III – Senior System Support Specialist serves as a senior technical expert within the Healthcare IT team, providing advanced support for Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), Vendor Neutral Archives (VNA), and other imaging platforms. This role is responsible for resolving complex technical issues, optimizing system performance, supporting system integrations, and mentoring junior support staff. The ideal candidate is highly experienced in radiology IT environments, understands interoperability standards, and plays a key role in ensuring the availability, security, and compliance of mission critical healthcare systems.
Responsibilities
Serve as a senior escalation point for complex technical issues involving RIS, PACS, VNA, and integrated systems
Lead troubleshooting efforts involving interoperability protocols such as DICOM, HL7, and IHE, ensuring seamless data exchange across platforms
Collaborate with clinical stakeholders, internal IT teams, and external vendors to resolve systemic issues and improve system workflows
Contribute to the planning and execution of system upgrades, migrations, and patching activities
Develop and implement best practices for system monitoring, alerting, and performance tuning
Guide junior support specialists in diagnosing issues and documenting resolutions; support knowledge sharing and cross-training
Participate in disaster recovery strategy development, backup procedures, and testing
Maintain a high standard of documentation for incidents, resolutions, procedures, and known issues
Engage in continuous improvement of support processes and tools
Ensure compliance with HIPAA, FDA medical device regulations, ISO 13485, and internal cybersecurity policies
Collaborate with project teams to support the technical execution of new implementations or system integrations
Assist in the review and development of support documentation, user guides, and internal runbooks
Handle incoming client calls and provide direct phone support, ensuring professional and effective communication while resolving technical issues
Work evening and weekend shifts as part of the regular schedule
Provide after-hours support as part of an on-call rotation, including holidays and weekends, for high-priority incidents.
Qualifications Employment Prerequisites
Bachelor's degree in Computer Engineering, Healthcare Informatics, or a related field (or equivalent experience)
5+ years of experience in Healthcare IT support, with a strong focus on radiology environments
Advanced experience with PACS, RIS, VNA, and clinical imaging workflows
In-depth knowledge of DICOM, HL7, and other healthcare interoperability standards
Strong diagnostic skills across application, operating system, and network layers
Proficiency in Windows Server environments (2012–2022), Linux systems, VMware, and storage solutions
Hands-on experience with SQL Server, Oracle, and / or PostgreSQL
Demonstrated ability to lead troubleshooting efforts and drive resolution for cross-functional technical issues
Strong written and verbal communication skills for technical and clinical audiences
Experience using ITSM tools such as ServiceNow, Salesforce, or ZenDesk
Solid understanding of HIPAA and cybersecurity best practices in a healthcare setting.
Desired Competencies
Certifications in relevant technologies (e.g., Microsoft, VMware, Cisco)
Red Hat Certified System Administrator (RHCSA) certification
Scripting / automation experience (PowerShell, Bash, Python)
Experience with cloud-based medical imaging solutions and telemedicine technologies
Fluency in additional languages (French is a strong asset)
Experience mentoring or training support staff
Additional Information All information will be kept confidential according to EEO guidelines. All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment. Intelerad is committed to equal employment opportunity and compliance with all applicable laws and regulations related to employment discrimination. The information provided here is for recruitment purposes and does not imply a guarantee of employment.
#J-18808-Ljbffr