Townsend Energy
Townsend Energy, Danvers, MA, founded in 1931, is a local leader in HVAC services for residential and light commercial heating and cooling. We are deeply committed to exceptional customer service, placing customers at the center of everything we do. We are an equal‑opportunity employer.
We have an immediate opening for an
HVAC Scheduler / Admin Assistant .
Job Summary The Service Dispatcher is responsible for coordinating and optimizing the service schedules for our HVAC divisions during the week. This position is an integral part of our operations team, working closely with other dispatchers, technicians, and customer service representatives to ensure timely responses to customer requests and maintain seamless communication between various departments.
Benefits
Medical Insurance with company contribution for individuals and family; FSA and HSA options
Vision and Dental Insurance
Basic Life and AD'D Insurance
Long‑Term Disability
401k with company match
80 hours of vacation accrued
9 Paid Holidays, including floating holidays
Employee Assistance Program
Group Insurance Discount available to Townsend employees for home, auto, renter's and recreational vehicles
Discount on Townsend Energy products and services
Group rates for elective insurance benefits – Disability; Accident; Life; Cancer; Critical Illness; Hospital Confinement; supplemental Dental
Job Title: HVAC Scheduler / Admin Assistant
Pay: $23.00 - $31.25 Per hour. We pay for experience.
Work Hours: 7:30am – 4:00pm, Monday to Friday
Work Type: Full‑Time
Location: Onsite in Danvers, MA
What You Will Be Doing
Answer incoming calls and emails.
Handle customer inquiries, providing professional and courteous responses. Ensure all customer service requests are promptly addressed and scheduled for appropriate action.
Plan and optimize service routes to maximize efficiency and driving times while considering technician availability.
Schedule service calls & dispatch technicians.
Coordinate and schedule planned maintenance accounts.
Update customers with service status / lead time for service calls.
Accurately update and maintain records of service calls, and customer interactions in dispatch software system.
Maintain constant communication with other dispatchers, technicians, and customer service representatives to relay vital information, updates, and changes in schedules.
Qualifications / Skills
2+ years related experience in an office setting in customer service, dispatching, scheduling or equivalent combination of education and experience.
Familiarity with heating oil, propane, gasoline, diesel, HVAC, or power generator industry is advantageous.
Excellent communication skills and ability to remain composed under pressure.
Strong organizational skills, attention to detail, and ability to prioritize tasks effectively.
Proficiency in using dispatch software, GPS, and other relevant tools.
High school diploma or equivalent.
Learn More About Us Online: www.townsendtotalenergy.com
#J-18808-Ljbffr
We have an immediate opening for an
HVAC Scheduler / Admin Assistant .
Job Summary The Service Dispatcher is responsible for coordinating and optimizing the service schedules for our HVAC divisions during the week. This position is an integral part of our operations team, working closely with other dispatchers, technicians, and customer service representatives to ensure timely responses to customer requests and maintain seamless communication between various departments.
Benefits
Medical Insurance with company contribution for individuals and family; FSA and HSA options
Vision and Dental Insurance
Basic Life and AD'D Insurance
Long‑Term Disability
401k with company match
80 hours of vacation accrued
9 Paid Holidays, including floating holidays
Employee Assistance Program
Group Insurance Discount available to Townsend employees for home, auto, renter's and recreational vehicles
Discount on Townsend Energy products and services
Group rates for elective insurance benefits – Disability; Accident; Life; Cancer; Critical Illness; Hospital Confinement; supplemental Dental
Job Title: HVAC Scheduler / Admin Assistant
Pay: $23.00 - $31.25 Per hour. We pay for experience.
Work Hours: 7:30am – 4:00pm, Monday to Friday
Work Type: Full‑Time
Location: Onsite in Danvers, MA
What You Will Be Doing
Answer incoming calls and emails.
Handle customer inquiries, providing professional and courteous responses. Ensure all customer service requests are promptly addressed and scheduled for appropriate action.
Plan and optimize service routes to maximize efficiency and driving times while considering technician availability.
Schedule service calls & dispatch technicians.
Coordinate and schedule planned maintenance accounts.
Update customers with service status / lead time for service calls.
Accurately update and maintain records of service calls, and customer interactions in dispatch software system.
Maintain constant communication with other dispatchers, technicians, and customer service representatives to relay vital information, updates, and changes in schedules.
Qualifications / Skills
2+ years related experience in an office setting in customer service, dispatching, scheduling or equivalent combination of education and experience.
Familiarity with heating oil, propane, gasoline, diesel, HVAC, or power generator industry is advantageous.
Excellent communication skills and ability to remain composed under pressure.
Strong organizational skills, attention to detail, and ability to prioritize tasks effectively.
Proficiency in using dispatch software, GPS, and other relevant tools.
High school diploma or equivalent.
Learn More About Us Online: www.townsendtotalenergy.com
#J-18808-Ljbffr