Prudential Ins Co of America
Overview
Prudential's Structured Settlements Business is seeking an Onboarding Specialist. The Onboarding Specialist, as a member of the New Business Team, will report to the Manager, Onboarding and Administration. This role will be responsible for service, administrative support, and operational activities related to onboarding Structured Settlement cases. The role will work closely with the Relationship Management and Advanced Underwriting teams, as well as other internal and external partners. They will respond to inquiries, build relationships with external brokers and case managers through timely email and phone responses, and execute on service delivery targets. The position is a hybrid role based in Newark, NJ.
Responsibilities
Establishing new sales in our New Business System
Processing broker commission payments
Monitoring and managing assigned pending cases and upcoming first payments
Performing good order review of required forms and documents
Recommending service and workflow improvements
Maintaining department Service Level Agreements, department production, and quality standards
Providing support and assistance to other internal teams as needed
Qualifications
Bachelor's Degree
Minimum of 2 years of relevant business/professional experience
Customer-focused attitude including the understanding of the importance of maintaining our customer base
Possess excellent attention to detail
Ability to work as part of a team, but also requires the ability to work independently and provide timely results
Strong verbal and written communication skills
Excellent time management skills with the ability to adjust priorities to meet changing business needs
Proficient with Microsoft Office- (MSWord, Excel, PowerPoint, Outlook, SharePoint, OneNote)
Based on work volumes and available resources, after-hours coverage may be required
It would be a plus if you have
Structured Settlements knowledge considered a strong plus.
What we offer you Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $53,700.00 to $83,300.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.
Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs
including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources
to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit
to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan:
Shares
can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.
If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.
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Responsibilities
Establishing new sales in our New Business System
Processing broker commission payments
Monitoring and managing assigned pending cases and upcoming first payments
Performing good order review of required forms and documents
Recommending service and workflow improvements
Maintaining department Service Level Agreements, department production, and quality standards
Providing support and assistance to other internal teams as needed
Qualifications
Bachelor's Degree
Minimum of 2 years of relevant business/professional experience
Customer-focused attitude including the understanding of the importance of maintaining our customer base
Possess excellent attention to detail
Ability to work as part of a team, but also requires the ability to work independently and provide timely results
Strong verbal and written communication skills
Excellent time management skills with the ability to adjust priorities to meet changing business needs
Proficient with Microsoft Office- (MSWord, Excel, PowerPoint, Outlook, SharePoint, OneNote)
Based on work volumes and available resources, after-hours coverage may be required
It would be a plus if you have
Structured Settlements knowledge considered a strong plus.
What we offer you Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $53,700.00 to $83,300.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.
Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs
including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources
to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit
to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan:
Shares
can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.
If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.
If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.
#J-18808-Ljbffr