TEKsystems
Helpdesk Technician
Location:
Austin, TX
Number of Positions:
1
Duration:
18 months
Interview Process:
2 Step Process (One TEAMS interview and then an Onsite interview)
Shift:
Candidates will work onsite starting day one, but will be able to work remotely on Fridays. After 90 days if candidates are hitting all of their metrics, they will be granted an opportunity to work 2 days remote a week.
Experience:
2-3 years of Helpdesk experience in an enterprise environment. Must have experience providing support for Windows 10/11, Office 365, working with ticketing systems, and navigating issues through a Knowledgebase. All candidates must have experience with phone and chat support.
Responsibilities:
Diagnose and troubleshoot end user desktop application issues and provide appropriate solution.
Provide timely resolution of problems or escalation on behalf of the customer and ensure their satisfaction.
Provide incident status updates to management and end-users per service level guidelines.
Support and maintain effective relationships with users. Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support.
Provide support for PCs, laptops, printers, cell phones, and tablets.
Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM.
Perform account management and maintenance for various applications and systems.
Communicate with customers at all levels and follow SOPs through effective use of Knowledge management.
Qualifications:
2+ years of experience working in a service desk or customer service environment.
Minimum 1 year technical support experience.
Minimum 1 year chat support experience.
Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager).
Ability to type at least 40 words per minute.
Ability to multitask effectively and handle 2-3 concurrent chat sessions.
Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS.
Bachelor’s or Associates degree in Information technology.
Training:
3‑week training period once onboarded with clients in-house trainer.
Pay:
$20.00 – $24.00/hr.
Benefits (Temporary Role):
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions
Life Insurance (Voluntary Life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type:
Hybrid (Austin, TX)
Application Deadline:
Oct 27, 2025
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Austin, TX
Number of Positions:
1
Duration:
18 months
Interview Process:
2 Step Process (One TEAMS interview and then an Onsite interview)
Shift:
Candidates will work onsite starting day one, but will be able to work remotely on Fridays. After 90 days if candidates are hitting all of their metrics, they will be granted an opportunity to work 2 days remote a week.
Experience:
2-3 years of Helpdesk experience in an enterprise environment. Must have experience providing support for Windows 10/11, Office 365, working with ticketing systems, and navigating issues through a Knowledgebase. All candidates must have experience with phone and chat support.
Responsibilities:
Diagnose and troubleshoot end user desktop application issues and provide appropriate solution.
Provide timely resolution of problems or escalation on behalf of the customer and ensure their satisfaction.
Provide incident status updates to management and end-users per service level guidelines.
Support and maintain effective relationships with users. Develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support.
Provide support for PCs, laptops, printers, cell phones, and tablets.
Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM.
Perform account management and maintenance for various applications and systems.
Communicate with customers at all levels and follow SOPs through effective use of Knowledge management.
Qualifications:
2+ years of experience working in a service desk or customer service environment.
Minimum 1 year technical support experience.
Minimum 1 year chat support experience.
Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager).
Ability to type at least 40 words per minute.
Ability to multitask effectively and handle 2-3 concurrent chat sessions.
Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS.
Bachelor’s or Associates degree in Information technology.
Training:
3‑week training period once onboarded with clients in-house trainer.
Pay:
$20.00 – $24.00/hr.
Benefits (Temporary Role):
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions
Life Insurance (Voluntary Life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type:
Hybrid (Austin, TX)
Application Deadline:
Oct 27, 2025
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr