Kaiser Permanente
Cashier Receptionist – Job Summary
The cashier/receptionist is a member of the health care department team who functions under the direction and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. The position is responsible for accurate check‑in, check‑out where applicable, information capture and revenue collection per procedures. The cashier/receptionist must have a general knowledge of the medical center to assist patients with questions and concerns and must be proficient in extensive computer use.
Essential Responsibilities
Reception, check‑in, check‑out (where applicable)
Greet and assist patients that present
Follow appropriate patient registration/check‑in policies and procedures
Verify and/or update all demographic information, e.g., personal physician selection, language preference
Working knowledge of health plan coverage types, e.g., traditional, deductible, etc.
Check in patients by following check‑in policies and procedures and using the check‑in systems or manual visit records when the system is down
Determine patient membership/benefits according to the benefit display
Create accounts as necessary, e.g., workers compensation, confidential, etc.
Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary
Manage electronic in‑basket
Use notes function where applicable to document prepayments
Obtain a patient medical record number when necessary
Order health plan cards as needed
Collect co‑pays and fees; inform patients of available payment options
Generate appropriate encounter forms per procedure electronically or manually if the system is down
Direct patients to appropriate area after the check‑in process is completed
Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the system is down, if applicable
Follow appropriate procedures when registering exception‑type patients such as non‑members, out‑of‑area health plan members, Medicare, Media‑Cal, and industrial patients
Initiate and complete required forms for all appointments per policy
Access necessary information from the fee schedule to determine appropriate fees based on CPT‑4 and/or service codes in order to collect appropriate revenue
Assist patients by explaining co‑pays/applicable fees, providing facility directions, and referring to other departments and administrative services for further information, e.g., member services, medical secretaries, and business office
Initiate and complete appropriate forms as needed, e.g., release of information, patient financial responsibility
Track referrals to specialty care by utilizing the consultation/referral system where this responsibility currently exists
Demonstrate knowledge of and application to patient administration appointment registration (PARRS)
Maintain the patient will‑call area box if applicable
Communicate with clinical and business office staff as needed
Cash handling, reconciliation and deposit: handle cash according to the cash handling responsibility agreement, comply with all applicable cash handling policies and procedures, safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, and all keys assigned for cash control
Obtain, secure, and ensure sufficient denominations to provide change
Reconcile shift and deposit funds according to the cash handling responsibility agreement
Use correct procedures to document and report discrepancies
Other: working towards positive operational outcomes
Experience
Six (6) months work experience
Per the National Agreement, current KP Coalition employees have this experience requirement waived
Basic Qualifications
Six (6) months work experience
Education
High School Diploma/GED
License, Certification, Registration
N/A
Additional Requirements
Basic knowledge and use of computer and computer keyboard
Passing of a PC skills assessment
Ability to read and follow instructions, short correspondence, and memos
Communicate with health care providers, staff, patients and visitors
Professional phone etiquette
Ability to multi‑task, organize, manage time and prioritize workflow in a complex environment
Knowledge of computer and computer keyboard
Must be willing to work in a Labor Management Partnership environment
Also refer to the detailed responsibilities outlined in the respective collective bargaining unit cash handling responsibility agreement
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Hospitals and Health Care
#J-18808-Ljbffr
Essential Responsibilities
Reception, check‑in, check‑out (where applicable)
Greet and assist patients that present
Follow appropriate patient registration/check‑in policies and procedures
Verify and/or update all demographic information, e.g., personal physician selection, language preference
Working knowledge of health plan coverage types, e.g., traditional, deductible, etc.
Check in patients by following check‑in policies and procedures and using the check‑in systems or manual visit records when the system is down
Determine patient membership/benefits according to the benefit display
Create accounts as necessary, e.g., workers compensation, confidential, etc.
Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary
Manage electronic in‑basket
Use notes function where applicable to document prepayments
Obtain a patient medical record number when necessary
Order health plan cards as needed
Collect co‑pays and fees; inform patients of available payment options
Generate appropriate encounter forms per procedure electronically or manually if the system is down
Direct patients to appropriate area after the check‑in process is completed
Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the system is down, if applicable
Follow appropriate procedures when registering exception‑type patients such as non‑members, out‑of‑area health plan members, Medicare, Media‑Cal, and industrial patients
Initiate and complete required forms for all appointments per policy
Access necessary information from the fee schedule to determine appropriate fees based on CPT‑4 and/or service codes in order to collect appropriate revenue
Assist patients by explaining co‑pays/applicable fees, providing facility directions, and referring to other departments and administrative services for further information, e.g., member services, medical secretaries, and business office
Initiate and complete appropriate forms as needed, e.g., release of information, patient financial responsibility
Track referrals to specialty care by utilizing the consultation/referral system where this responsibility currently exists
Demonstrate knowledge of and application to patient administration appointment registration (PARRS)
Maintain the patient will‑call area box if applicable
Communicate with clinical and business office staff as needed
Cash handling, reconciliation and deposit: handle cash according to the cash handling responsibility agreement, comply with all applicable cash handling policies and procedures, safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, and all keys assigned for cash control
Obtain, secure, and ensure sufficient denominations to provide change
Reconcile shift and deposit funds according to the cash handling responsibility agreement
Use correct procedures to document and report discrepancies
Other: working towards positive operational outcomes
Experience
Six (6) months work experience
Per the National Agreement, current KP Coalition employees have this experience requirement waived
Basic Qualifications
Six (6) months work experience
Education
High School Diploma/GED
License, Certification, Registration
N/A
Additional Requirements
Basic knowledge and use of computer and computer keyboard
Passing of a PC skills assessment
Ability to read and follow instructions, short correspondence, and memos
Communicate with health care providers, staff, patients and visitors
Professional phone etiquette
Ability to multi‑task, organize, manage time and prioritize workflow in a complex environment
Knowledge of computer and computer keyboard
Must be willing to work in a Labor Management Partnership environment
Also refer to the detailed responsibilities outlined in the respective collective bargaining unit cash handling responsibility agreement
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Other
Industries
Hospitals and Health Care
#J-18808-Ljbffr