Cashier Receptionist Job at Kaiser Permanente in Daly City

Cashier Receptionist – Job Summary

The cashier/receptionist is a member of the health care department team who functions under the direction and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. The position is responsible for accurate check‑in, check‑out where applicable, information capture and revenue collection per procedures. The cashier/receptionist must have a general knowledge of the medical center to assist patients with questions and concerns and must be proficient in extensive computer use.

Essential Responsibilities

• Reception, check‑in, check‑out (where applicable)
• Greet and assist patients that present
• Follow appropriate patient registration/check‑in policies and procedures
• Verify and/or update all demographic information, e.g., personal physician selection, language preference
• Working knowledge of health plan coverage types, e.g., traditional, deductible, etc.
• Check in patients by following check‑in policies and procedures and using the check‑in systems or manual visit records when the system is down
• Determine patient membership/benefits according to the benefit display
• Create accounts as necessary, e.g., workers compensation, confidential, etc.
• Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary
• Manage electronic in‑basket
• Use notes function where applicable to document prepayments
• Obtain a patient medical record number when necessary
• Order health plan cards as needed
• Collect co‑pays and fees; inform patients of available payment options
• Generate appropriate encounter forms per procedure electronically or manually if the system is down
• Direct patients to appropriate area after the check‑in process is completed
• Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the system is down, if applicable
• Follow appropriate procedures when registering exception‑type patients such as non‑members, out‑of‑area health plan members, Medicare, Media‑Cal, and industrial patients
• Initiate and complete required forms for all appointments per policy
• Access necessary information from the fee schedule to determine appropriate fees based on CPT‑4 and/or service codes in order to collect appropriate revenue
• Assist patients by explaining co‑pays/applicable fees, providing facility directions, and referring to other departments and administrative services for further information, e.g., member services, medical secretaries, and business office
• Initiate and complete appropriate forms as needed, e.g., release of information, patient financial responsibility
• Track referrals to specialty care by utilizing the consultation/referral system where this responsibility currently exists
• Demonstrate knowledge of and application to patient administration appointment registration (PARRS)
• Maintain the patient will‑call area box if applicable
• Communicate with clinical and business office staff as needed
• Cash handling, reconciliation and deposit: handle cash according to the cash handling responsibility agreement, comply with all applicable cash handling policies and procedures, safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, and all keys assigned for cash control
• Obtain, secure, and ensure sufficient denominations to provide change
• Reconcile shift and deposit funds according to the cash handling responsibility agreement
• Use correct procedures to document and report discrepancies
• Other: working towards positive operational outcomes

Experience

• Six (6) months work experience
• Per the National Agreement, current KP Coalition employees have this experience requirement waived

Basic Qualifications

• Six (6) months work experience

Education

• High School Diploma/GED

License, Certification, Registration

• N/A

Additional Requirements

• Basic knowledge and use of computer and computer keyboard
• Passing of a PC skills assessment
• Ability to read and follow instructions, short correspondence, and memos
• Communicate with health care providers, staff, patients and visitors
• Professional phone etiquette
• Ability to multi‑task, organize, manage time and prioritize workflow in a complex environment
• Knowledge of computer and computer keyboard
• Must be willing to work in a Labor Management Partnership environment
• Also refer to the detailed responsibilities outlined in the respective collective bargaining unit cash handling responsibility agreement

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Other

Industries

• Hospitals and Health Care