Encore Talent Solutions
24 X 7 Information Technology Field Technician
Encore Talent Solutions, Cincinnati, Ohio, United States, 45208
24 X 7 Information Technology Field Technician
Position Summary
IT Field Services Technicians are professionals responsible for providing on‑site technical support, maintenance, and troubleshooting services to clients or organizations. They work directly in the field, addressing IT‑related issues and ensuring that computer systems, networks, and technology infrastructure function effectively.
Responsibilities
Travel to client locations or within an organization to diagnose and resolve hardware, software, and network‑related IT issues.
Communicate effectively with clients or end‑users to explain technical issues and solutions in non‑technical language. Provide updates on service progress and estimated time of completion.
Install, configure, and set up computer systems, servers, peripherals, and software applications at client sites or within the organization.
Perform routine maintenance, inspections, and repairs of computer hardware components, including desktops, laptops, servers, and networking equipment.
Diagnose and resolve software issues, including operating system errors, application glitches, and driver conflicts.
Provide support for various operating systems (Windows, macOS, Linux) and assist users with software installation and troubleshooting.
Identify and resolve network connectivity issues, including problems with routers, switches, cabling, and wireless networks.
Troubleshoot and maintain peripheral devices, such as printers, scanners, and monitors.
Assist with user account creation, password resets, and access control.
Implement data backup solutions and assist with data recovery.
Ensure IT systems and configurations comply with security policies and standards. Address vulnerabilities and enforce best practices.
Maintain detailed records of service calls, equipment configurations, and performed tasks. Complete service reports.
Keep track of inventory, spare parts, and IT equipment in the field service vehicle.
Provide basic user training and guidance on IT equipment operation, software usage, and best practices.
Offer remote technical support using remote desktop tools or phone support to resolve issues without an on‑site visit.
Be available for emergency IT service calls and respond promptly to critical issues.
Other duties as assigned.
Qualifications
Strong technical skills, problem‑solving abilities, excellent communication, and a customer‑focused mindset.
Ability to adapt to different IT environments and technologies.
Physical Requirements
Prolonged periods sitting at a desk and working on the computer.
Occasional lifting, pushing, pulling up to 15 lbs.
Traveling to different client locations in an office setting.
Encore Talent Solutions is an Equal Opportunity Employer.
We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Job Details Shift: 5:30 pm – 5:30 am, 3 days on, 3 days off
Location: Onsite in Cincinnati, OH
Pay: $20.00 /hr – $22.00 /hr
Seniority level: Associate
Employment type: Full‑time
Job function: Information Technology
Industries: Information Services
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IT Field Services Technicians are professionals responsible for providing on‑site technical support, maintenance, and troubleshooting services to clients or organizations. They work directly in the field, addressing IT‑related issues and ensuring that computer systems, networks, and technology infrastructure function effectively.
Responsibilities
Travel to client locations or within an organization to diagnose and resolve hardware, software, and network‑related IT issues.
Communicate effectively with clients or end‑users to explain technical issues and solutions in non‑technical language. Provide updates on service progress and estimated time of completion.
Install, configure, and set up computer systems, servers, peripherals, and software applications at client sites or within the organization.
Perform routine maintenance, inspections, and repairs of computer hardware components, including desktops, laptops, servers, and networking equipment.
Diagnose and resolve software issues, including operating system errors, application glitches, and driver conflicts.
Provide support for various operating systems (Windows, macOS, Linux) and assist users with software installation and troubleshooting.
Identify and resolve network connectivity issues, including problems with routers, switches, cabling, and wireless networks.
Troubleshoot and maintain peripheral devices, such as printers, scanners, and monitors.
Assist with user account creation, password resets, and access control.
Implement data backup solutions and assist with data recovery.
Ensure IT systems and configurations comply with security policies and standards. Address vulnerabilities and enforce best practices.
Maintain detailed records of service calls, equipment configurations, and performed tasks. Complete service reports.
Keep track of inventory, spare parts, and IT equipment in the field service vehicle.
Provide basic user training and guidance on IT equipment operation, software usage, and best practices.
Offer remote technical support using remote desktop tools or phone support to resolve issues without an on‑site visit.
Be available for emergency IT service calls and respond promptly to critical issues.
Other duties as assigned.
Qualifications
Strong technical skills, problem‑solving abilities, excellent communication, and a customer‑focused mindset.
Ability to adapt to different IT environments and technologies.
Physical Requirements
Prolonged periods sitting at a desk and working on the computer.
Occasional lifting, pushing, pulling up to 15 lbs.
Traveling to different client locations in an office setting.
Encore Talent Solutions is an Equal Opportunity Employer.
We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.
Job Details Shift: 5:30 pm – 5:30 am, 3 days on, 3 days off
Location: Onsite in Cincinnati, OH
Pay: $20.00 /hr – $22.00 /hr
Seniority level: Associate
Employment type: Full‑time
Job function: Information Technology
Industries: Information Services
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