BMA Group Global
Position Summary
The IT Support Technician provides technical assistance and support to end-users across the organization. This role is responsible for troubleshooting hardware, software, and network-related issues, maintaining computer systems, and ensuring the smooth operation of technology resources. The ideal candidate is a problem-solver with strong communication skills, a service-oriented attitude, and the ability to work effectively in a fast-paced environment. Key Responsibilities
Respond to help desk tickets and provide first- and second-level technical support to users in person, by phone, or through remote access. Install, configure, and maintain computer hardware, operating systems, and software applications. Set up and maintain user accounts, email, and access permissions following company policies and security standards. Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment. Support and maintain local area networks (LAN), Wi-Fi, and internet connectivity; escalate complex network issues to higher-level support as needed. Perform system updates, backups, and routine maintenance to ensure reliability and security. Assist with onboarding and offboarding processes by setting up and retrieving user equipment and credentials. Document all service requests, resolutions, and technical procedures in the IT ticketing system. Monitor and maintain IT inventory, including hardware, software licenses, and accessories. Collaborate with other IT team members to improve support processes, security practices, and system efficiency. Stay up to date with new technologies and recommend improvements to enhance user experience and productivity. Qualifications
Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience). 1–3 years of experience in technical support or a similar IT role. Proficiency in Windows and macOS operating systems; familiarity with mobile platforms (iOS/Android). Experience with Microsoft 365, Active Directory, and common business software. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting). Strong problem-solving and diagnostic skills. Excellent interpersonal and communication abilities; capable of explaining technical concepts clearly to non-technical users. Ability to manage multiple tasks and prioritize effectively. Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are a plus. Personal Attributes
Customer-focused with a positive and professional attitude. Reliable, punctual, and detail-oriented. Self-motivated with a willingness to learn and adapt to new technologies. Works well independently and as part of a team. Working Conditions
Primarily office-based with occasional remote support. May require lifting or moving computer equipment (up to 25 lbs). Occasional after-hours or weekend work may be necessary for system maintenance or urgent support. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology
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The IT Support Technician provides technical assistance and support to end-users across the organization. This role is responsible for troubleshooting hardware, software, and network-related issues, maintaining computer systems, and ensuring the smooth operation of technology resources. The ideal candidate is a problem-solver with strong communication skills, a service-oriented attitude, and the ability to work effectively in a fast-paced environment. Key Responsibilities
Respond to help desk tickets and provide first- and second-level technical support to users in person, by phone, or through remote access. Install, configure, and maintain computer hardware, operating systems, and software applications. Set up and maintain user accounts, email, and access permissions following company policies and security standards. Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment. Support and maintain local area networks (LAN), Wi-Fi, and internet connectivity; escalate complex network issues to higher-level support as needed. Perform system updates, backups, and routine maintenance to ensure reliability and security. Assist with onboarding and offboarding processes by setting up and retrieving user equipment and credentials. Document all service requests, resolutions, and technical procedures in the IT ticketing system. Monitor and maintain IT inventory, including hardware, software licenses, and accessories. Collaborate with other IT team members to improve support processes, security practices, and system efficiency. Stay up to date with new technologies and recommend improvements to enhance user experience and productivity. Qualifications
Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience). 1–3 years of experience in technical support or a similar IT role. Proficiency in Windows and macOS operating systems; familiarity with mobile platforms (iOS/Android). Experience with Microsoft 365, Active Directory, and common business software. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting). Strong problem-solving and diagnostic skills. Excellent interpersonal and communication abilities; capable of explaining technical concepts clearly to non-technical users. Ability to manage multiple tasks and prioritize effectively. Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are a plus. Personal Attributes
Customer-focused with a positive and professional attitude. Reliable, punctual, and detail-oriented. Self-motivated with a willingness to learn and adapt to new technologies. Works well independently and as part of a team. Working Conditions
Primarily office-based with occasional remote support. May require lifting or moving computer equipment (up to 25 lbs). Occasional after-hours or weekend work may be necessary for system maintenance or urgent support. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology
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