Hilton West Palm Beach
Lobby Ambassador (F/T)
Hilton West Palm Beach, West Palm Beach, Florida, United States, 33412
Lobby Representative
Rate: $19.50/hour!
Perks & Benefits
Access to your pay when you need it through DailyPay
Career growth & development
The Go Hilton travel discount program
Competitive wellness benefits
Team Member Resource Groups
Recognition and rewards programs
And so much more
Responsibilities As a Lobby Representative, you would be responsible for greeting guests and providing various types of assistance during their stays to deliver outstanding guest service and financial profitability. Specifically:
Greet and assist guests with directions and information
Respond to guest questions in a timely, friendly, and efficient manner with accurate and appropriate information
Ensure knowledge of hotel and local information including, but not limited to directions, hours of outlet operation, hotel services, transportation and travel arrangements, events, reservations, etc.
Field, respond to and resolve guest concerns, issues and complaints
Run errands for guests, as needed, including ticket pick-up, laundry pickup and delivery, etc.
Retrieve messages, mail, small packages and facsimiles for guests, as requested
Maintain appearance of hotel lobby by removing trash, organizing furniture, etc.
Values & Attributes Values
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
Key Attributes
Quality
Productivity
Dependability
Customer Focus
Adaptability
Work Locations Hilton West Palm Beach
Schedule Full-time
Brand Hilton Hotels & Resorts
Job Function Guest Services, Operations, and Front Office
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Hospitality
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Perks & Benefits
Access to your pay when you need it through DailyPay
Career growth & development
The Go Hilton travel discount program
Competitive wellness benefits
Team Member Resource Groups
Recognition and rewards programs
And so much more
Responsibilities As a Lobby Representative, you would be responsible for greeting guests and providing various types of assistance during their stays to deliver outstanding guest service and financial profitability. Specifically:
Greet and assist guests with directions and information
Respond to guest questions in a timely, friendly, and efficient manner with accurate and appropriate information
Ensure knowledge of hotel and local information including, but not limited to directions, hours of outlet operation, hotel services, transportation and travel arrangements, events, reservations, etc.
Field, respond to and resolve guest concerns, issues and complaints
Run errands for guests, as needed, including ticket pick-up, laundry pickup and delivery, etc.
Retrieve messages, mail, small packages and facsimiles for guests, as requested
Maintain appearance of hotel lobby by removing trash, organizing furniture, etc.
Values & Attributes Values
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline.
Key Attributes
Quality
Productivity
Dependability
Customer Focus
Adaptability
Work Locations Hilton West Palm Beach
Schedule Full-time
Brand Hilton Hotels & Resorts
Job Function Guest Services, Operations, and Front Office
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Hospitality
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