Lobby Ambassador (F/T) Job at Hilton West Palm Beach in West Palm Beach

Lobby Representative

Rate: $19.50/hour!

Perks & Benefits

• Access to your pay when you need it through DailyPay
• Career growth & development
• The Go Hilton travel discount program
• Competitive wellness benefits
• Team Member Resource Groups
• Recognition and rewards programs
• And so much more

Responsibilities

As a Lobby Representative, you would be responsible for greeting guests and providing various types of assistance during their stays to deliver outstanding guest service and financial profitability. Specifically:

• Greet and assist guests with directions and information
• Respond to guest questions in a timely, friendly, and efficient manner with accurate and appropriate information
• Ensure knowledge of hotel and local information including, but not limited to directions, hours of outlet operation, hotel services, transportation and travel arrangements, events, reservations, etc.
• Field, respond to and resolve guest concerns, issues and complaints
• Run errands for guests, as needed, including ticket pick-up, laundry pickup and delivery, etc.
• Retrieve messages, mail, small packages and facsimiles for guests, as requested
• Maintain appearance of hotel lobby by removing trash, organizing furniture, etc.

Values & Attributes

Values

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

Key Attributes

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Work Locations

Hilton West Palm Beach

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job Function

Guest Services, Operations, and Front Office

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Hospitality