Hilton Scottsdale Resort & Villas
PM Banquet Captain
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Hilton Scottsdale Resort & Villas
Description The PM Banquet Captain is responsible for coordinating, supervising, and executing banquet and event service to ensure a seamless and memorable guest experience. This role requires strong leadership, attention to detail, and the ability to manage teams in a fast‑paced environment while upholding service and brand standards.
How You’ll Shape The Experience & Future
Review banquet event orders and requisition additional staff or resources as needed to ensure smooth operations.
Direct staff and assist in setting up banquet rooms, arranging tables, seating, and décor to meet event specifications.
Monitor and ensure banquet checks are accurate, maintaining financial accountability and compliance with policies.
Create and implement structured service plans to ensure timely and professional execution of each course.
Lead, train, and supervise wait staff and setup teams to maintain readiness and consistent service delivery.
Greet guests warmly and provide attentive service, anticipating and fulfilling guest needs throughout the event.
Support daily banquet department operations and contribute actively to setup and service.
Oversee proper handling, storage, and tracking of banquet equipment.
Ensure compliance with safety, security, and emergency procedures, as well as sustainability and efficiency practices.
Serve as acting Banquet Manager in their absence, overseeing operations and ensuring guest satisfaction.
Other duties as assigned.
Key Strengths for Success
Delphi/Oracle Symphony/Micros skills desired.
Leadership and team management in event or food service settings.
Strong organizational skills and the ability to coordinate complex service details.
Excellent communication and interpersonal skills with a guest‑focused mindset.
Ability to multitask, adapt quickly, and resolve issues under pressure.
Financial awareness and accuracy in handling banquet billing.
Professional Experience
Minimum 2 years of experience in banquets, catering, and food services.
TIPS certification and Food Safety certification required.
Academic Background
High school diploma or equivalent required.
Additional coursework or certification in hospitality, event management, or a related field preferred.
What You Can Expect
Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care.
Disability Insurance.
Life Insurance.
Employee Assistance Program.
Supplemental benefits.
401(k) matching.
Employee discount program.
Vacation and Sick Time.
Shift
Evening shifts (2‑11 pm) or as needed based on business needs.
Position Requirements Successful completion of a background check is required prior to employment.
Equal Employment Opportunity Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
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at
Hilton Scottsdale Resort & Villas
Description The PM Banquet Captain is responsible for coordinating, supervising, and executing banquet and event service to ensure a seamless and memorable guest experience. This role requires strong leadership, attention to detail, and the ability to manage teams in a fast‑paced environment while upholding service and brand standards.
How You’ll Shape The Experience & Future
Review banquet event orders and requisition additional staff or resources as needed to ensure smooth operations.
Direct staff and assist in setting up banquet rooms, arranging tables, seating, and décor to meet event specifications.
Monitor and ensure banquet checks are accurate, maintaining financial accountability and compliance with policies.
Create and implement structured service plans to ensure timely and professional execution of each course.
Lead, train, and supervise wait staff and setup teams to maintain readiness and consistent service delivery.
Greet guests warmly and provide attentive service, anticipating and fulfilling guest needs throughout the event.
Support daily banquet department operations and contribute actively to setup and service.
Oversee proper handling, storage, and tracking of banquet equipment.
Ensure compliance with safety, security, and emergency procedures, as well as sustainability and efficiency practices.
Serve as acting Banquet Manager in their absence, overseeing operations and ensuring guest satisfaction.
Other duties as assigned.
Key Strengths for Success
Delphi/Oracle Symphony/Micros skills desired.
Leadership and team management in event or food service settings.
Strong organizational skills and the ability to coordinate complex service details.
Excellent communication and interpersonal skills with a guest‑focused mindset.
Ability to multitask, adapt quickly, and resolve issues under pressure.
Financial awareness and accuracy in handling banquet billing.
Professional Experience
Minimum 2 years of experience in banquets, catering, and food services.
TIPS certification and Food Safety certification required.
Academic Background
High school diploma or equivalent required.
Additional coursework or certification in hospitality, event management, or a related field preferred.
What You Can Expect
Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care.
Disability Insurance.
Life Insurance.
Employee Assistance Program.
Supplemental benefits.
401(k) matching.
Employee discount program.
Vacation and Sick Time.
Shift
Evening shifts (2‑11 pm) or as needed based on business needs.
Position Requirements Successful completion of a background check is required prior to employment.
Equal Employment Opportunity Statement HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.
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