Konecranes
Overview
Konecranes is looking for a Service Sales Representative with a sales background to join our team. The role focuses on selling products and services to the existing customer base to improve safety and productivity, and to meet assigned sales targets for lifting equipment including repairs, retrofits, hoists, spare parts, general overhauls and consultation services. The position requires strong organizational and communication skills to monitor the service department workload and engage with customers in a safety‑first environment. Responsibilities
Engage in sales activities to sell safety and productive retrofits, components, modernization and new equipment to existing customers and develop new accounts to meet minimum established sales quotas. Prepare or assist in preparing price estimates for service work using established tools, guidelines and input from the service department. Maintain personal contact with all existing accounts in your area and prepare related monthly reports. Maintain monthly contact with assigned accounts to develop relationships, document activity with key accounts, prepare account plans, and forward to the District Manager. Schedule and conduct business reviews for customers on an annual basis or as needed. Prepare and maintain a log in CRM software of all activities, opportunities and offers submitted to customers and provide reports to the manager weekly. Monitor workload of the service department to ensure all open time slots are filled with sold work. Qualify projects or credit worthiness as needed, check D&B ratings, obtain credit applications if appropriate, and obtain tax-exempt certificates if required. Monitor the credit control list and assist in collection efforts for problem accounts as needed. Consult district staff prior to delivery of services or materials to accounts outstanding for over 60 days. Monitor the contract renewal process to ensure customer needs are met in a timely manner and opportunities are not lost. Contact accounts not renewing, and document all sales activity in the CRM system. Maintain ongoing communications with the service department to address customer issues. Maintain customer and contact information in the CRM software as required. Follow all established safety rules and procedures, including those of the customer. Perform other duties as assigned by supervisor. Qualifications
REQUIRED EXPERIENCE: Two (2) years of experience in service-related sales preferred; equivalent education, experience and training will be considered. Demonstrated leadership experience, a basic understanding of mechanical and electrical principles, good written and verbal communication skills and good PC skills. Prior experience with cranes is a plus. OTHER REQUIREMENTS: Must have and maintain a good driving record. Must be willing and able to work off the ground on occasion. Ability to relocate to other regions of the country may be required for advancement opportunities. EDUCATION: Bachelor’s degree or Associate’s degree preferred; prior equivalent experience and training will be considered in lieu of formal degree. Note: This is a safety sensitive position Additional Information
What we offer
Benefits
Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and more. Vacation:
2 weeks per year (pro-rated for the first year). After 5–12 years of service, 3 weeks. After 13+ years, 4 weeks. Sick Leave:
5 days per year, pro-rated in the first year after 90 days of service. Holidays:
10 paid holidays per year. Company tagline:
Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment free from discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category. Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency. Compensation:
$68,250 per year
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Konecranes is looking for a Service Sales Representative with a sales background to join our team. The role focuses on selling products and services to the existing customer base to improve safety and productivity, and to meet assigned sales targets for lifting equipment including repairs, retrofits, hoists, spare parts, general overhauls and consultation services. The position requires strong organizational and communication skills to monitor the service department workload and engage with customers in a safety‑first environment. Responsibilities
Engage in sales activities to sell safety and productive retrofits, components, modernization and new equipment to existing customers and develop new accounts to meet minimum established sales quotas. Prepare or assist in preparing price estimates for service work using established tools, guidelines and input from the service department. Maintain personal contact with all existing accounts in your area and prepare related monthly reports. Maintain monthly contact with assigned accounts to develop relationships, document activity with key accounts, prepare account plans, and forward to the District Manager. Schedule and conduct business reviews for customers on an annual basis or as needed. Prepare and maintain a log in CRM software of all activities, opportunities and offers submitted to customers and provide reports to the manager weekly. Monitor workload of the service department to ensure all open time slots are filled with sold work. Qualify projects or credit worthiness as needed, check D&B ratings, obtain credit applications if appropriate, and obtain tax-exempt certificates if required. Monitor the credit control list and assist in collection efforts for problem accounts as needed. Consult district staff prior to delivery of services or materials to accounts outstanding for over 60 days. Monitor the contract renewal process to ensure customer needs are met in a timely manner and opportunities are not lost. Contact accounts not renewing, and document all sales activity in the CRM system. Maintain ongoing communications with the service department to address customer issues. Maintain customer and contact information in the CRM software as required. Follow all established safety rules and procedures, including those of the customer. Perform other duties as assigned by supervisor. Qualifications
REQUIRED EXPERIENCE: Two (2) years of experience in service-related sales preferred; equivalent education, experience and training will be considered. Demonstrated leadership experience, a basic understanding of mechanical and electrical principles, good written and verbal communication skills and good PC skills. Prior experience with cranes is a plus. OTHER REQUIREMENTS: Must have and maintain a good driving record. Must be willing and able to work off the ground on occasion. Ability to relocate to other regions of the country may be required for advancement opportunities. EDUCATION: Bachelor’s degree or Associate’s degree preferred; prior equivalent experience and training will be considered in lieu of formal degree. Note: This is a safety sensitive position Additional Information
What we offer
Benefits
Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and more. Vacation:
2 weeks per year (pro-rated for the first year). After 5–12 years of service, 3 weeks. After 13+ years, 4 weeks. Sick Leave:
5 days per year, pro-rated in the first year after 90 days of service. Holidays:
10 paid holidays per year. Company tagline:
Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment free from discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category. Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency. Compensation:
$68,250 per year
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