Harvard Partners, LLP
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Vice President of Client Services & Talent Operations at Harvard Partners, LLP As the The Executive Desktop Support Analyst, you will work within a great team supporting desktops, phones, mobile devices, VPN, Citrix Receiver, Office and desktop applications, wireless connectivity, video conferencing, etc.
Responsibilities
Support onsite Executives and other VIP staff
Create and support desktop/laptop build processes for domestic /global sites.
Perform software distribution and patch management to Windows PC's and laptops when needed.
Maintain and order supplies, equipment, and accessories.
Provide orientation & end user training for client technologies.
Manage ticketing system daily. Follow up with user until issue is resolved
Quickly respond to technical support requests.
Troubleshoot software and hardware user related issues
Track and monitor progress on issues to reduce/eliminate future incidents.
24/7 support and extended support hours where necessary.
Work with other IT functional areas on a day-to-day basis
Requirements
Experience supporting C-Level Executives needs from their corporate office to their home office
Proficient in Windows 10 / 11, O365, iOS and mobile technologies.
Experience in Active Directory environments ( On-Prem / Azure AD ). Cloud experience Azure.
Experience with Project Management and deploying new technology based upon business needs.
Experience with pushing images using Auto Pilot.
Some knowledge with Cisco Switches / Cisco Video Units
LANDesk and PowerShell.
Ability to work independently without oversight.
Bachelor's Degree and/or Microsoft Certifications.
3+ years in a fast-paced environment
Ability to work independently with minimal supervision
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Referrals increase your chances of interviewing at Harvard Partners, LLP by 2x
Get notified about new Desktop Support Analyst jobs in
Beverly, MA .
Boston, MA $65,000.00-$75,000.00 5 hours ago
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Vice President of Client Services & Talent Operations at Harvard Partners, LLP As the The Executive Desktop Support Analyst, you will work within a great team supporting desktops, phones, mobile devices, VPN, Citrix Receiver, Office and desktop applications, wireless connectivity, video conferencing, etc.
Responsibilities
Support onsite Executives and other VIP staff
Create and support desktop/laptop build processes for domestic /global sites.
Perform software distribution and patch management to Windows PC's and laptops when needed.
Maintain and order supplies, equipment, and accessories.
Provide orientation & end user training for client technologies.
Manage ticketing system daily. Follow up with user until issue is resolved
Quickly respond to technical support requests.
Troubleshoot software and hardware user related issues
Track and monitor progress on issues to reduce/eliminate future incidents.
24/7 support and extended support hours where necessary.
Work with other IT functional areas on a day-to-day basis
Requirements
Experience supporting C-Level Executives needs from their corporate office to their home office
Proficient in Windows 10 / 11, O365, iOS and mobile technologies.
Experience in Active Directory environments ( On-Prem / Azure AD ). Cloud experience Azure.
Experience with Project Management and deploying new technology based upon business needs.
Experience with pushing images using Auto Pilot.
Some knowledge with Cisco Switches / Cisco Video Units
LANDesk and PowerShell.
Ability to work independently without oversight.
Bachelor's Degree and/or Microsoft Certifications.
3+ years in a fast-paced environment
Ability to work independently with minimal supervision
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Referrals increase your chances of interviewing at Harvard Partners, LLP by 2x
Get notified about new Desktop Support Analyst jobs in
Beverly, MA .
Boston, MA $65,000.00-$75,000.00 5 hours ago
#J-18808-Ljbffr