Jobs via Dice
Kforce has a client in Vancouver, WA seeking a 3D Field Support Engineer.
Overview: The 3D Remote Support Engineer (RSE) plays a critical role within the Global Care Center organization, delivering expert remote technical support to customers using 3D printing solutions. RSEs are responsible for diagnosing and resolving technical issues remotely, determining necessary parts, and assessing whether onsite support from a Field Services Engineer (FSE) is required.
Key Responsibilities
Provide timely and effective remote technical support via phone, email, and remote access software
Diagnose customer issues and identify appropriate solutions, including part replacements or escalation to field support
Collaborate closely with Contact Center Agents, Competency Center Engineers, and Field Support Engineers to ensure seamless issue resolution
Maintain ownership of customer cases from initiation to resolution, ensuring a high‑quality customer experience
Optimize customer equipment productivity by minimizing downtime through remote troubleshooting
Document all support interactions and resolutions accurately in the case management system
Requirements
Technical background in 3D printing technologies or related fields
Strong problem‑solving skills and ability to work independently in a remote environment
Excellent communication skills, both verbal and written
Experience with remote support tools and case management systems
Ability to work collaboratively across global teams
Preferred Skills
Prior experience in customer support or technical service roles
Familiarity with 3D printing hardware and software
Multilingual capabilities are a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors such as relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates.
#J-18808-Ljbffr
Overview: The 3D Remote Support Engineer (RSE) plays a critical role within the Global Care Center organization, delivering expert remote technical support to customers using 3D printing solutions. RSEs are responsible for diagnosing and resolving technical issues remotely, determining necessary parts, and assessing whether onsite support from a Field Services Engineer (FSE) is required.
Key Responsibilities
Provide timely and effective remote technical support via phone, email, and remote access software
Diagnose customer issues and identify appropriate solutions, including part replacements or escalation to field support
Collaborate closely with Contact Center Agents, Competency Center Engineers, and Field Support Engineers to ensure seamless issue resolution
Maintain ownership of customer cases from initiation to resolution, ensuring a high‑quality customer experience
Optimize customer equipment productivity by minimizing downtime through remote troubleshooting
Document all support interactions and resolutions accurately in the case management system
Requirements
Technical background in 3D printing technologies or related fields
Strong problem‑solving skills and ability to work independently in a remote environment
Excellent communication skills, both verbal and written
Experience with remote support tools and case management systems
Ability to work collaboratively across global teams
Preferred Skills
Prior experience in customer support or technical service roles
Familiarity with 3D printing hardware and software
Multilingual capabilities are a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors such as relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates.
#J-18808-Ljbffr