New York State Insurance Fund (NYSIF)
Information Technology Specialist 2 (End User Services) (NYHELPS)
New York State Insurance Fund (NYSIF), Albany, New York, United States
Information Technology Specialist 2 (End User Services) (NYHELPS)
New York State Insurance Fund (NYSIF) provided pay range
This range is provided by New York State Insurance Fund (NYSIF). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $66,951.00/yr - $85,138.00/yr
Duties Description Duties Description
Responsibilities Include, But Are Not Limited To:
Provide remote technical support via the Service Desk for NYSIF staff and external customers.
Address service requests and provide assistance to end users as it relates to NYSIF personal computing, both hardware and software.
Image computers.
Provide new employee onboarding support.
Support all ITS Teams with hardware deployments, installations and system maintenance.
Create and maintain user and instructional documentation.
Assist with the ITS hardware asset hardware inventory, including the maintenance of hardware inventory system data, participation in the annual Physical Inventory and hardware disposals.
Engage in good customer service skills when working with end users is required.
Be able to lift at least 25 pounds.
Minimum Qualifications
Reachable on current Civil Service eligible list for this title; OR
One year of permanent, competitive class service as an Information Technology Specialist 2; OR
One year of permanent, competitive class service in a title eligible for transfer Section 52.6 of the Civil Service Law; OR
NYSIF employees with one year of permanent competitive service as an Information Technology Specialist 1; OR
Bachelor’s or higher‑level degree including or supplemented by 15 semester credit hours in computer science; OR
Bachelor’s or higher‑level degree in any field AND one year of experience in information technology; OR
60 semester credit hours including or supplemented by 15 semester credit hours in computer science AND one year of experience in information technology; OR
Two years of experience in information technology.
Note: Certain math and business courses, although taken as part of a computer science curriculum, are not counted towards the 15 semester credit hours.
Please be advised that the New York State Insurance Fund (NYSIF) does not offer sponsorship for employment visas to employees or potential employees. Candidates sponsored for employment by an organization should be aware of their sponsorship status and the relevant expiration date(s) of that sponsorship before applying to this position. NYSIF is not currently enrolled in eVerify, which is a requirement for certain types of employment verifications.
Additional Comments For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.
Benefits
Competitive Compensation.
Open and Supportive Team-Based Environment.
Plentiful Vacation, Personal, and Sick Leave Accruals.
Paid State and Federal Holidays.
Full Medical, Vision, and Dental.
Retirement Options.
Public Student Loan Forgiveness (PSLF).
Possibility of Telecommuting, Flextime, and Alternative Work Schedules.
NY HELPS Program This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.
At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Seniority level Associate
Employment type Full-time
Job function Science, Information Technology, and Engineering
Industries Insurance
Referrals Referrals increase your chances of interviewing at New York State Insurance Fund (NYSIF) by 2x
#J-18808-Ljbffr
Base pay range $66,951.00/yr - $85,138.00/yr
Duties Description Duties Description
Responsibilities Include, But Are Not Limited To:
Provide remote technical support via the Service Desk for NYSIF staff and external customers.
Address service requests and provide assistance to end users as it relates to NYSIF personal computing, both hardware and software.
Image computers.
Provide new employee onboarding support.
Support all ITS Teams with hardware deployments, installations and system maintenance.
Create and maintain user and instructional documentation.
Assist with the ITS hardware asset hardware inventory, including the maintenance of hardware inventory system data, participation in the annual Physical Inventory and hardware disposals.
Engage in good customer service skills when working with end users is required.
Be able to lift at least 25 pounds.
Minimum Qualifications
Reachable on current Civil Service eligible list for this title; OR
One year of permanent, competitive class service as an Information Technology Specialist 2; OR
One year of permanent, competitive class service in a title eligible for transfer Section 52.6 of the Civil Service Law; OR
NYSIF employees with one year of permanent competitive service as an Information Technology Specialist 1; OR
Bachelor’s or higher‑level degree including or supplemented by 15 semester credit hours in computer science; OR
Bachelor’s or higher‑level degree in any field AND one year of experience in information technology; OR
60 semester credit hours including or supplemented by 15 semester credit hours in computer science AND one year of experience in information technology; OR
Two years of experience in information technology.
Note: Certain math and business courses, although taken as part of a computer science curriculum, are not counted towards the 15 semester credit hours.
Please be advised that the New York State Insurance Fund (NYSIF) does not offer sponsorship for employment visas to employees or potential employees. Candidates sponsored for employment by an organization should be aware of their sponsorship status and the relevant expiration date(s) of that sponsorship before applying to this position. NYSIF is not currently enrolled in eVerify, which is a requirement for certain types of employment verifications.
Additional Comments For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.
Benefits
Competitive Compensation.
Open and Supportive Team-Based Environment.
Plentiful Vacation, Personal, and Sick Leave Accruals.
Paid State and Federal Holidays.
Full Medical, Vision, and Dental.
Retirement Options.
Public Student Loan Forgiveness (PSLF).
Possibility of Telecommuting, Flextime, and Alternative Work Schedules.
NY HELPS Program This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.
At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Seniority level Associate
Employment type Full-time
Job function Science, Information Technology, and Engineering
Industries Insurance
Referrals Referrals increase your chances of interviewing at New York State Insurance Fund (NYSIF) by 2x
#J-18808-Ljbffr