General Hotels Corporation
General Hotels Corporation has an immediate opening for an
Assistant Front Office Manager
at
. The Assistant Front Office Manager is responsible for the success of the front desk team and ensuring guest satisfaction by providing exceptional customer service, mentoring team members, and driving continuous improvement in guest satisfaction scores.
Responsibilities
Acts as manager on duty for the hotel and oversees front desk operations in the absence of the Front Office Manager.
Ensures all guests are greeted and attended to promptly, providing personalized service to enhance their experience.
Responds appropriately to guest complaints, solicits feedback, and fosters relationships to drive continuous improvement in guest satisfaction.
Handles escalated guest issues and concerns with tact, empathy, and discretion, resolving them to the guest and hotel’s satisfaction.
Ensures front desk staff is knowledgeable about the hotel and its amenities, trained in brand guest service and brand standards, and proficient in all front desk operations, including check‑in/check‑out procedures, telephone procedures, and computer systems.
Assists with human resources functions, including recruiting, interviewing, orientation, training, performance planning, and associate management and counseling.
Provides mentoring, coaching, and regular feedback to team members to manage conflict and improve performance.
Monitors KPIs and provides leadership guidance and support to the front office team, fostering a positive and collaborative work environment.
Assists with coordination of team members’ tasks to ensure they are equipped with the knowledge and skills to excel in their roles, and serves as a solution provider.
Schedules and coordinates with front office managers to ensure adequate coverage to meet operational demands.
Supports the Front Office Manager in improving guest service scores, enrollments, and other brand standard requirements.
Understands and follows policies and procedures for the hotel's key control system, ensuring compliance by all staff members.
Checks billing instructions and guest credit for compliance with hotel credit policy and ensures all transactions are handled securely.
Typically supervises front desk supervisors, desk agents, night audit, and concierge/bellman.
Qualifications
College education related to hospitality, or equivalent hotel front office supervisory experience.
Guest focused with creativity and ability to problem‑solve during challenging times.
Ability to multitask and make difficult decisions on the spur of the moment.
Strong guest relations skills.
Valid driver’s license and current insurance.
Fluent in English; bilingual in Spanish is a plus.
Reliable transportation.
Ability to regularly work evenings and weekends.
Benefits
Medical, Dental, and Vision Insurance Options
Company Paid Life Insurance
Company Paid Telemedicine
Supplemental Life Insurance
401(k) with company match
Earned Wage Access (“on‑demand pay”) through PayActiv
Hotel Room Discounts
Company Paid Employee Assistance Program
Perks through Benefit Hub
Generous Time Off Package
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industry: Hospitality
General Hotels Corporation is an equal opportunity employer. We participate in E‑Verify to confirm employment eligibility.
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Assistant Front Office Manager
at
. The Assistant Front Office Manager is responsible for the success of the front desk team and ensuring guest satisfaction by providing exceptional customer service, mentoring team members, and driving continuous improvement in guest satisfaction scores.
Responsibilities
Acts as manager on duty for the hotel and oversees front desk operations in the absence of the Front Office Manager.
Ensures all guests are greeted and attended to promptly, providing personalized service to enhance their experience.
Responds appropriately to guest complaints, solicits feedback, and fosters relationships to drive continuous improvement in guest satisfaction.
Handles escalated guest issues and concerns with tact, empathy, and discretion, resolving them to the guest and hotel’s satisfaction.
Ensures front desk staff is knowledgeable about the hotel and its amenities, trained in brand guest service and brand standards, and proficient in all front desk operations, including check‑in/check‑out procedures, telephone procedures, and computer systems.
Assists with human resources functions, including recruiting, interviewing, orientation, training, performance planning, and associate management and counseling.
Provides mentoring, coaching, and regular feedback to team members to manage conflict and improve performance.
Monitors KPIs and provides leadership guidance and support to the front office team, fostering a positive and collaborative work environment.
Assists with coordination of team members’ tasks to ensure they are equipped with the knowledge and skills to excel in their roles, and serves as a solution provider.
Schedules and coordinates with front office managers to ensure adequate coverage to meet operational demands.
Supports the Front Office Manager in improving guest service scores, enrollments, and other brand standard requirements.
Understands and follows policies and procedures for the hotel's key control system, ensuring compliance by all staff members.
Checks billing instructions and guest credit for compliance with hotel credit policy and ensures all transactions are handled securely.
Typically supervises front desk supervisors, desk agents, night audit, and concierge/bellman.
Qualifications
College education related to hospitality, or equivalent hotel front office supervisory experience.
Guest focused with creativity and ability to problem‑solve during challenging times.
Ability to multitask and make difficult decisions on the spur of the moment.
Strong guest relations skills.
Valid driver’s license and current insurance.
Fluent in English; bilingual in Spanish is a plus.
Reliable transportation.
Ability to regularly work evenings and weekends.
Benefits
Medical, Dental, and Vision Insurance Options
Company Paid Life Insurance
Company Paid Telemedicine
Supplemental Life Insurance
401(k) with company match
Earned Wage Access (“on‑demand pay”) through PayActiv
Hotel Room Discounts
Company Paid Employee Assistance Program
Perks through Benefit Hub
Generous Time Off Package
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industry: Hospitality
General Hotels Corporation is an equal opportunity employer. We participate in E‑Verify to confirm employment eligibility.
#J-18808-Ljbffr