MAP SSG Inc
Customer Success Manager
Full-time | Hybrid (New York, NY)
$130K - $145K + Equity
About the Role We're seeking a high-performing Customer Success Manager with 3+ years of experience in customer success, account management, or sales. The ideal candidate has worked with B2B SaaS products, enterprise customers, and early-stage startups - and is excited to take ownership of key client relationships while driving renewals and growth.
What You'll Do Manage a strategic portfolio of 30-50 enterprise accounts, representing roughly $2M in ARR Build trusted relationships across multiple personas - from operational leads and QA managers to VP and C-suite stakeholders Develop strategic account plans and QBRs to proactively drive renewals and revenue expansion Collaborate with internal product and engineering teams to influence the roadmap based on customer feedback and market insights Partner with marketing and GTM functions to craft compelling case studies and highlight customer success stories Your First 90 Days
First 30 Days:
Learn the product, sales motion, and team dynamics while shadowing account interactions 60-90 Days:
Take ownership of your own book of business, identify upsell opportunities, and lead customer conversations Qualifications
3-5 years of experience in Customer Success, Account Management, or Sales with enterprise SaaS customers Strong communication and relationship-building skills Proven ability to manage complex accounts and drive measurable outcomes Compensation & Benefits
Salary: $130K-$145K Competitive equity package Hybrid work policy: 4 days in-office in NYC (3 days if commuting over an hour) Visa sponsorship not available About the Company This Series A startup is transforming the healthcare industry with AI-powered technology that helps providers deliver safer, higher-quality, and more compliant care. Founded in 2021, the company now supports over 250,000 healthcare professionals nationwide and is backed by leading venture investors.
Interview Process
Recruiter screen Hiring manager interview Mock demo Final onsite
About the Role We're seeking a high-performing Customer Success Manager with 3+ years of experience in customer success, account management, or sales. The ideal candidate has worked with B2B SaaS products, enterprise customers, and early-stage startups - and is excited to take ownership of key client relationships while driving renewals and growth.
What You'll Do Manage a strategic portfolio of 30-50 enterprise accounts, representing roughly $2M in ARR Build trusted relationships across multiple personas - from operational leads and QA managers to VP and C-suite stakeholders Develop strategic account plans and QBRs to proactively drive renewals and revenue expansion Collaborate with internal product and engineering teams to influence the roadmap based on customer feedback and market insights Partner with marketing and GTM functions to craft compelling case studies and highlight customer success stories Your First 90 Days
First 30 Days:
Learn the product, sales motion, and team dynamics while shadowing account interactions 60-90 Days:
Take ownership of your own book of business, identify upsell opportunities, and lead customer conversations Qualifications
3-5 years of experience in Customer Success, Account Management, or Sales with enterprise SaaS customers Strong communication and relationship-building skills Proven ability to manage complex accounts and drive measurable outcomes Compensation & Benefits
Salary: $130K-$145K Competitive equity package Hybrid work policy: 4 days in-office in NYC (3 days if commuting over an hour) Visa sponsorship not available About the Company This Series A startup is transforming the healthcare industry with AI-powered technology that helps providers deliver safer, higher-quality, and more compliant care. Founded in 2021, the company now supports over 250,000 healthcare professionals nationwide and is backed by leading venture investors.
Interview Process
Recruiter screen Hiring manager interview Mock demo Final onsite