Receptionist Job at Complete Care - Illinois in Chicago

Overview

Receptionist at Complete Care - Illinois. Full-Time Nights at Complete Care at Sheridan Commons in Chicago, IL. The Receptionist is the vital, welcoming first impression of the facility and is integral to creating a supportive, positive environment for residents, visitors, and staff.

We are seeking a dedicated, skilled, and empathetic individual to join our administrative team. If you value professional demeanor and organizational skills that make a difference in daily experiences, consider this opportunity.

Why Choose Complete Care at Sheridan Commons?

We believe our residents and staff are an extended family. We are committed to fostering an environment where you can excel in your profession and build a fulfilling, long-term career within a values-driven organization.

• A nurturing family environment where residents and staff are treated with respect and care.
• The hub of the community; as the face of our facility, your role supports smooth operations and a positive atmosphere.

Summary

The ideal candidate will provide exceptional front desk customer service by answering inquiries and obtaining information from the general public, residents, visitors, and other interested parties. Maintain lobby security, manage the telecommunications system, and ensure office supplies are stocked. This role requires a blend of professional warmth and organizational rigor.

Essential Duties And Responsibilities

• Operates telephone switchboard to answer, screen, and forward calls, providing information and taking messages.
• Greets all visitors entering the facility and directs or escorts them to their destination.
• Assists residents, family members, employees, and other visitors as needed, demonstrating compassion and resourcefulness.
• Performs general administrative tasks such as word processing and data entry.
• Maintains security by following procedures and controlling access (i.e., monitoring logbook and surveillance footage).
• Maintains the general filing system and files all correspondence, ensuring confidentiality.
• Receive and sort daily mail/deliveries.
• Reports any issues or concerns with residents to the Administrator promptly.
• Maintains supply inventory; orders, receives, and stores supplies in the supply room.
• Ensures proper care in the use and maintenance of equipment and supplies.
• Other duties as assigned to support facility operations.

Qualifications

• Must possess, as a minimum, a high-school diploma or its equivalent.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize and work under pressure in a dynamic environment.
• Professional appearance and demeanor are mandatory.
• Ability to be resourceful, tactful, and proactive in dealing with issues that may arise.

Physical Demands

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Must be able to move intermittently throughout the workday.
• Must be able to speak and write the English language clearly.
• Must be able to cope with the mental and emotional stress of the position.
• Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
• Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a height of 5 feet and carry such weight up to 50 feet.
• May be necessary to assist in the evacuation of residents during emergency situations.

Complete Care at Sheridan Commons is an equal opportunity employer.