Salamander Hospitality
Summary
The Front Desk Manager is responsible for assisting the Director of Front Office Operations with the successful operation and administration of Front Office and staff. The Front Desk Manager is responsible for the overall guest services and financial accuracy of the Hotel to include supervision, training, coaching, motivation, and policy implementation. The Front Desk
Manager must ensure an awareness of all departments throughout the Hotel; ensuring a
consistent focus on providing an exceptional experience to every guest while maximizing
department profitability at the same time. The Front Desk Manager is responsible for ensuring
that all Hotel operations are carried out professionally, to standards and at the highest level of
service.
Responsibilities
Serves as Manager on Duty when necessary. Works collaboratively with supervisors and managers to continually enhance and advance the hotel's goals and operations. Evaluates staffing requirements and prepare work schedules weekly in accordance to hotel occupancy and in-house events
Work closely with managers and supervisors to develop them both personally and professionally. Handle all disciplinary counseling as needed in accordance to Hotel Bennett policy Establishes consistent operating procedures Motivates the staff and establishes a productive and positive work environment Assist in conducting performance appraisals of staff Ensure the operations staff, supervisors and management are properly trained to standards and able to carry out the operations of each function of their department Demonstrate comprehensive knowledge of rooms, service, facilities, including personnel, features and hours of operation Conduct daily stand-up meetings with staff to ensure employees are informed Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis. Directly contact respective personnel and relay any deficiencies that are to be corrected. Maintain constant control over changes and variances in budget for payroll, staff, ordering of supplies according to changes in occupancy levels. Keeps abreast of the competition and hospitality trends Has a flexible schedule that can work any shifts. Assists with staffing coverage in the instance of call-offs Follow and support Hotel Bennett Vision, Mission Statement and Core Values Maintain discretion and security for the hotel and guests Follows the company's employee hand book for rules and regulations Ensure that all operations departments and employees comply, on a consistent basis, with all Fire Department Safety codes and OSHA guidelines. Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor.
Guest Service and Satisfaction
Responsible for Revinate Survey scores, reviews the scores with the staff, site areas for improvement, create incentives Handles guest complaints and special requests Demonstrates a commitment to servicing the guest and takes initiative to speak to all guests Maintains Guest Glitch Reports and ensures proper follow up accordingly Shows personal control in front of guests by maintaining a positive attitude, staying calm and patient, avoiding use of negative language, and never displaying anger Education and Experience
College degree or appropriate experience level in hotel operations or High school diploma or equivalent plus at least seven (7) years of related experience or Any equivalent combination of education and experience that provides the above skills, knowledge, or abilities Strong verbal and written communication skills Significant attention to detail Complete understanding of bottom line profitability and budget goals Computer skills required. Experience with Hotel information systems preferred. Construction experience recommended; however, not required.
The Front Desk Manager is responsible for assisting the Director of Front Office Operations with the successful operation and administration of Front Office and staff. The Front Desk Manager is responsible for the overall guest services and financial accuracy of the Hotel to include supervision, training, coaching, motivation, and policy implementation. The Front Desk
Manager must ensure an awareness of all departments throughout the Hotel; ensuring a
consistent focus on providing an exceptional experience to every guest while maximizing
department profitability at the same time. The Front Desk Manager is responsible for ensuring
that all Hotel operations are carried out professionally, to standards and at the highest level of
service.
Responsibilities
Serves as Manager on Duty when necessary. Works collaboratively with supervisors and managers to continually enhance and advance the hotel's goals and operations. Evaluates staffing requirements and prepare work schedules weekly in accordance to hotel occupancy and in-house events
Work closely with managers and supervisors to develop them both personally and professionally. Handle all disciplinary counseling as needed in accordance to Hotel Bennett policy Establishes consistent operating procedures Motivates the staff and establishes a productive and positive work environment Assist in conducting performance appraisals of staff Ensure the operations staff, supervisors and management are properly trained to standards and able to carry out the operations of each function of their department Demonstrate comprehensive knowledge of rooms, service, facilities, including personnel, features and hours of operation Conduct daily stand-up meetings with staff to ensure employees are informed Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis. Directly contact respective personnel and relay any deficiencies that are to be corrected. Maintain constant control over changes and variances in budget for payroll, staff, ordering of supplies according to changes in occupancy levels. Keeps abreast of the competition and hospitality trends Has a flexible schedule that can work any shifts. Assists with staffing coverage in the instance of call-offs Follow and support Hotel Bennett Vision, Mission Statement and Core Values Maintain discretion and security for the hotel and guests Follows the company's employee hand book for rules and regulations Ensure that all operations departments and employees comply, on a consistent basis, with all Fire Department Safety codes and OSHA guidelines. Review status of assignments and any follow-up action with manager and/or on-coming shift supervisor.
Guest Service and Satisfaction
Responsible for Revinate Survey scores, reviews the scores with the staff, site areas for improvement, create incentives Handles guest complaints and special requests Demonstrates a commitment to servicing the guest and takes initiative to speak to all guests Maintains Guest Glitch Reports and ensures proper follow up accordingly Shows personal control in front of guests by maintaining a positive attitude, staying calm and patient, avoiding use of negative language, and never displaying anger Education and Experience
College degree or appropriate experience level in hotel operations or High school diploma or equivalent plus at least seven (7) years of related experience or Any equivalent combination of education and experience that provides the above skills, knowledge, or abilities Strong verbal and written communication skills Significant attention to detail Complete understanding of bottom line profitability and budget goals Computer skills required. Experience with Hotel information systems preferred. Construction experience recommended; however, not required.