Customer Service Job at Ultimate LLC in San Bernardino

Job Description

The CSR will serve as the primary point of contact for customers, providing exceptional service by managing shipments, resolving inquiries, and ensuring smooth communication between clients, drivers, and internal departments. This role is vital to maintaining customer satisfaction and supporting efficient logistics operations.
Key Responsibilities

• Serve as the main point of contact for customer inquiries regarding shipments, delivery status, pricing, and service issues.
• Process customer orders and coordinate with dispatch, warehouse, and transportation teams to ensure timely and accurate deliveries.
• Track shipments and proactively communicate updates or delays to customers.
• Handle customer complaints or issues with professionalism and ensure prompt resolution.
• Maintain accurate records of customer interactions, shipment details, and service requests in company systems.
• Support dispatch and operations teams with scheduling, documentation, and order entry as needed.
• Prepare and distribute shipping documents (BOLs, PODs, invoices, etc.).
• Monitor performance metrics and assist in identifying process improvements to enhance customer experience.
• Build and maintain strong relationships with clients to encourage repeat business and long-term partnerships.
• Ensure compliance with company policies, service standards, and regulatory requirements.

Qualifications

Education & Experience:

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• 1-3 years of experience in customer service, preferably within a logistics, transportation, or supply chain environment.

Skills & Competencies:

• Strong verbal and written communication skills.
• Excellent problem-solving and organizational abilities.
• Ability to multitask and work effectively under pressure.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience with logistics or transportation management systems (e.g., McLeod, SAP, Oracle TMS, or similar) is an asset.
• Customer-focused mindset with a commitment to providing top-quality service.

Working Conditions

• Office-based position with frequent phone and email communication.
• May require occasional support outside standard business hours during peak seasons or urgent delivery windows.

Benefits

• Competitive pay and performance bonuses
• Health, dental, and vision insurance
• Paid vacation, holidays, and sick leave
• 401(k) retirement plan with company match
• Career advancement and training opportunities

For immediate consideration please send your resume

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Reference: JN -102025-408113