LEL Home Services LLC
Referral Intake Specialist
The
Referral Intake Specialist
is responsible for coordinating and managing all incoming referrals, intakes, and placements for individuals seeking services through
LEL Home Services
and
LEL Home Health . This position ensures that every referral is processed efficiently, accurately, and in accordance with all regulatory, funding, and agency requirements. The Referral Intake Specialist serves as a liaison among individuals, families, case managers, discharge planners, and community providers-ensuring a seamless transition into and out of services. This role embodies LEL's mission and values by promoting person-centered care, community inclusion, and high-quality service coordination.
Reports to:
Director of Referrals
Essential Duties and Responsibilities Collaborate with individuals, families, case managers, and external service providers to ensure seamless intake, placement, and discharge processes across both LEL Home Services and LEL Home Health. Partner with the State Director of Program Services to maintain compliance with CARF standards, Medicaid Waiver, and all relevant state and federal regulations. Communicate promptly with leadership regarding referral trends, placement challenges, and other key operational updates. Take a proactive approach in identifying and resolving programmatic or service issues to ensure quality and continuity of care. Champion person-centered best practices and LifeCourse principles, supporting individuals in achieving their personal goals and meaningful community participation. Apply Social Role Valorization (SRV) principles to enhance individual dignity, self-determination, and valued community roles. Participate in continuous quality improvement (CQI) initiatives that positively impact service delivery, family engagement, and staff collaboration. Demonstrate and model competencies of the Direct Support Professional (DSP), promoting excellence in all service delivery areas. Work in collaboration with Human Resources to communicate with DSP and HHA applicants, facilitating onboarding, orientation, and service readiness. Maintain accurate and organized referral documentation, intake records, and communication logs. Ensure timely coordination between LEL Home Services and LEL Home Health to support cross-program transitions and consistent service delivery. Perform other duties as assigned by LEL Home Services or LEL Home Health leadership. Mission & Person-Centered Focus
Model and promote LEL's Mission, Vision, and Values through every interaction. Foster person-centered practices and LifeCourse principles to empower individuals and families in achieving their desired outcomes. Promote Social Role Valorization (SRV) by supporting inclusion and valued community roles for individuals served. Ensure timely, compassionate, and responsive communication with all stakeholders. Maintain confidentiality and compliance with HIPAA and all applicable regulations. Support quality assurance and continuous improvement initiatives within both divisions. Participate in interdepartmental meetings to align referrals, staffing, and service capacity. Report key referral trends, barriers, and opportunities for service growth to leadership. Qualifications:
Associate degree in Healthcare Administration, Legal Studies, Human Services, or related field preferred. Bachelor's degree in social work, Psychology, or Healthcare, or equivalent experience supporting individuals with preferred disabilities. Knowledge of Medicaid, Medicare, waiver programs, and CARF accreditation standards. Strong organizational, analytical, and problem-solving skills. Excellent interpersonal, written, and verbal communication abilities. Proven ability to manage multiple priorities while maintaining accuracy and attention to detail. Customer service-oriented with a professional and compassionate demeanor. Proficient in Microsoft Office and electronic records management systems. Physical Requirements :
This position operates in a remote/home office environment and routinely uses standard office equipment such as computers, phones, and video conferencing platforms. The employee must be able to sit for extended periods and work effectively using a computer and other digital tools. The employee must be able to communicate clearly and effectively through verbal and written channels. Occasional travel may be required for meetings, training, or agency events. Must have a reliable internet connection and designated workspace that supports confidentiality and productivity.
While performing the duties of this job, the employee is regularly exposed to an office environment in which the noise level is usually low to moderate. The employee is occasionally exposed to outside weather conditions as well as Client residences in which the noise levels are usually moderate.
The
Referral Intake Specialist
is responsible for coordinating and managing all incoming referrals, intakes, and placements for individuals seeking services through
LEL Home Services
and
LEL Home Health . This position ensures that every referral is processed efficiently, accurately, and in accordance with all regulatory, funding, and agency requirements. The Referral Intake Specialist serves as a liaison among individuals, families, case managers, discharge planners, and community providers-ensuring a seamless transition into and out of services. This role embodies LEL's mission and values by promoting person-centered care, community inclusion, and high-quality service coordination.
Reports to:
Director of Referrals
Essential Duties and Responsibilities Collaborate with individuals, families, case managers, and external service providers to ensure seamless intake, placement, and discharge processes across both LEL Home Services and LEL Home Health. Partner with the State Director of Program Services to maintain compliance with CARF standards, Medicaid Waiver, and all relevant state and federal regulations. Communicate promptly with leadership regarding referral trends, placement challenges, and other key operational updates. Take a proactive approach in identifying and resolving programmatic or service issues to ensure quality and continuity of care. Champion person-centered best practices and LifeCourse principles, supporting individuals in achieving their personal goals and meaningful community participation. Apply Social Role Valorization (SRV) principles to enhance individual dignity, self-determination, and valued community roles. Participate in continuous quality improvement (CQI) initiatives that positively impact service delivery, family engagement, and staff collaboration. Demonstrate and model competencies of the Direct Support Professional (DSP), promoting excellence in all service delivery areas. Work in collaboration with Human Resources to communicate with DSP and HHA applicants, facilitating onboarding, orientation, and service readiness. Maintain accurate and organized referral documentation, intake records, and communication logs. Ensure timely coordination between LEL Home Services and LEL Home Health to support cross-program transitions and consistent service delivery. Perform other duties as assigned by LEL Home Services or LEL Home Health leadership. Mission & Person-Centered Focus
Model and promote LEL's Mission, Vision, and Values through every interaction. Foster person-centered practices and LifeCourse principles to empower individuals and families in achieving their desired outcomes. Promote Social Role Valorization (SRV) by supporting inclusion and valued community roles for individuals served. Ensure timely, compassionate, and responsive communication with all stakeholders. Maintain confidentiality and compliance with HIPAA and all applicable regulations. Support quality assurance and continuous improvement initiatives within both divisions. Participate in interdepartmental meetings to align referrals, staffing, and service capacity. Report key referral trends, barriers, and opportunities for service growth to leadership. Qualifications:
Associate degree in Healthcare Administration, Legal Studies, Human Services, or related field preferred. Bachelor's degree in social work, Psychology, or Healthcare, or equivalent experience supporting individuals with preferred disabilities. Knowledge of Medicaid, Medicare, waiver programs, and CARF accreditation standards. Strong organizational, analytical, and problem-solving skills. Excellent interpersonal, written, and verbal communication abilities. Proven ability to manage multiple priorities while maintaining accuracy and attention to detail. Customer service-oriented with a professional and compassionate demeanor. Proficient in Microsoft Office and electronic records management systems. Physical Requirements :
This position operates in a remote/home office environment and routinely uses standard office equipment such as computers, phones, and video conferencing platforms. The employee must be able to sit for extended periods and work effectively using a computer and other digital tools. The employee must be able to communicate clearly and effectively through verbal and written channels. Occasional travel may be required for meetings, training, or agency events. Must have a reliable internet connection and designated workspace that supports confidentiality and productivity.
While performing the duties of this job, the employee is regularly exposed to an office environment in which the noise level is usually low to moderate. The employee is occasionally exposed to outside weather conditions as well as Client residences in which the noise levels are usually moderate.