Subaru South Charlotte
Job Description
Job Description
Assistant Service Manager
Subaru South Charlotte | Charlotte, NC “Whatever it takes to stand above the rest.” Are you an experienced automotive professional ready to take the next step in your career? At Subaru South Charlotte, we’re looking for a proactive, customer-focused Assistant Service Manager to help lead our high-performing service team and deliver an exceptional dealership experience. This is a hands-on leadership support role that's ideal for someone with a deep understanding of repair processes, workflow management, and customer satisfaction, who’s ready to grow into a service management role. What We Offer:
Full-Time, Career-Building Role with advancement potential
Competitive Compensation
401(k) Plan
Health & Dental Insurance + HSA Options
Holiday Bonus Program
Paid Training & Development
Employee Discounts on vehicles, parts, and service
Positive, Team-First Culture
Closed on Sundays
Your Responsibilities:
Oversee daily service shop workflow and technician dispatching to maximize productivity
Support Service Advisors by providing technical insight and assisting with customer communication
Ensure timely and accurate repair order documentation, technician notes, and job punch times
Review vehicle repair progress and keep customers informed of delays, approvals, or changes
Provide leadership and mentoring to the advisor team to ensure high performance and morale
Resolve customer concerns professionally and efficiently, acting as a point of escalation
Conduct quality control checks and test drives when necessary to confirm repair quality
Maintain an organized service lane, accurate job status board, and clean customer lounge
Assist with onboarding and training new service personnel
Ensure all required authorizations are obtained before performing additional repairs
What We’re Looking For:
2+ years of experience as a Service Advisor or similar role in a dealership or independent shop
Deep understanding of repair timelines, technician dispatching, and R.O. documentation
Mechanical knowledge and familiarity with standard repair procedures
Strong communication, customer service, and conflict-resolution skills
Experience with dealership management systems (CDK preferred)
Ability to multitask in a fast-paced environment while staying detail-oriented
Valid driver’s license and clean MVR
Positive attitude and desire to grow into a leadership role
Career Path:
We invest in our people and promote from within. High performers in this role have a clear track to: Service Manager
Fixed Operations Manager
Join a dealership where leadership is hands-on, the culture is people-first, and growth is part of the plan. Apply now and accelerate your career at Subaru South Charlotte. Subaru South Charlotte is an equal opportunity employer. We maintain a drug-free workplace and are committed to fostering an inclusive environment for all employees.
Job Description
Assistant Service Manager
Subaru South Charlotte | Charlotte, NC “Whatever it takes to stand above the rest.” Are you an experienced automotive professional ready to take the next step in your career? At Subaru South Charlotte, we’re looking for a proactive, customer-focused Assistant Service Manager to help lead our high-performing service team and deliver an exceptional dealership experience. This is a hands-on leadership support role that's ideal for someone with a deep understanding of repair processes, workflow management, and customer satisfaction, who’s ready to grow into a service management role. What We Offer:
Full-Time, Career-Building Role with advancement potential
Competitive Compensation
401(k) Plan
Health & Dental Insurance + HSA Options
Holiday Bonus Program
Paid Training & Development
Employee Discounts on vehicles, parts, and service
Positive, Team-First Culture
Closed on Sundays
Your Responsibilities:
Oversee daily service shop workflow and technician dispatching to maximize productivity
Support Service Advisors by providing technical insight and assisting with customer communication
Ensure timely and accurate repair order documentation, technician notes, and job punch times
Review vehicle repair progress and keep customers informed of delays, approvals, or changes
Provide leadership and mentoring to the advisor team to ensure high performance and morale
Resolve customer concerns professionally and efficiently, acting as a point of escalation
Conduct quality control checks and test drives when necessary to confirm repair quality
Maintain an organized service lane, accurate job status board, and clean customer lounge
Assist with onboarding and training new service personnel
Ensure all required authorizations are obtained before performing additional repairs
What We’re Looking For:
2+ years of experience as a Service Advisor or similar role in a dealership or independent shop
Deep understanding of repair timelines, technician dispatching, and R.O. documentation
Mechanical knowledge and familiarity with standard repair procedures
Strong communication, customer service, and conflict-resolution skills
Experience with dealership management systems (CDK preferred)
Ability to multitask in a fast-paced environment while staying detail-oriented
Valid driver’s license and clean MVR
Positive attitude and desire to grow into a leadership role
Career Path:
We invest in our people and promote from within. High performers in this role have a clear track to: Service Manager
Fixed Operations Manager
Join a dealership where leadership is hands-on, the culture is people-first, and growth is part of the plan. Apply now and accelerate your career at Subaru South Charlotte. Subaru South Charlotte is an equal opportunity employer. We maintain a drug-free workplace and are committed to fostering an inclusive environment for all employees.