CornerStone Technology Talent Services
Technical Support Specialist
CornerStone Technology Talent Services, Dallas, Texas, United States, 75215
We are seeking a
Technical Support Specialist
to join our team in Irving, TX. This onsite role is ideal for a tech-savvy professional who delivers outstanding end-user support while effectively troubleshooting a variety of hardware and software issues. The position starts as a 6-month contract with the potential to transition into a full-time, permanent role. Key Responsibilities Provide high-quality customer service to users needing technical assistance. Apply critical thinking and technical skills to resolve a wide range of issues, including: Access and login problems Software functionality concerns Hardware setup and diagnostics System performance issues Offer clear, step-by-step support through phone or remote sessions. Track, manage, and document all interactions in the ticketing system, ensuring resolution is confirmed by the user. Operate both independently and collaboratively, maintaining professionalism in all communications. Identify when user training is needed and escalate or assist accordingly. Participate in occasional after-hours support rotations for emergency or overnight system monitoring. Educate users to reduce recurring issues and promote efficient use of technology. Stay up to date with supported systems, tools, and platforms to ensure responsive and cost-effective support. Qualifications Education & Experience: Bachelors degree or equivalent practical experience (3+ years in IT support, technical call centers, or related roles). Strong technical background, ideally with 3 years of relevant hands-on support experience. Recent graduates with a degree in a related IT field will be considered. Excellent customer service and interpersonal communication abilities. Proficiency in troubleshooting Microsoft Windows, standard business software, and internet issues. Strong problem-solving and organizational skills with an ability to prioritize effectively. Experience with: Active Directory Network and printer troubleshooting Certifications (e.g., CompTIA, Microsoft) are beneficial but not required. Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Technology, Information and Media Referrals increase your chances of interviewing at CornerStone Technology Talent Services by 2x Get notified about new Technical Support Specialist jobs in
Dallas-Fort Worth Metroplex . Dallas, TX $36,000.00-$68,000.00 2 weeks ago Richardson, TX $57,000.00-$75,000.00 4 days ago Dallas, TX $70,000.00-$100,000.00 1 day ago Technical Service Specialist - Dallas, TX
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Technical Support Specialist
to join our team in Irving, TX. This onsite role is ideal for a tech-savvy professional who delivers outstanding end-user support while effectively troubleshooting a variety of hardware and software issues. The position starts as a 6-month contract with the potential to transition into a full-time, permanent role. Key Responsibilities Provide high-quality customer service to users needing technical assistance. Apply critical thinking and technical skills to resolve a wide range of issues, including: Access and login problems Software functionality concerns Hardware setup and diagnostics System performance issues Offer clear, step-by-step support through phone or remote sessions. Track, manage, and document all interactions in the ticketing system, ensuring resolution is confirmed by the user. Operate both independently and collaboratively, maintaining professionalism in all communications. Identify when user training is needed and escalate or assist accordingly. Participate in occasional after-hours support rotations for emergency or overnight system monitoring. Educate users to reduce recurring issues and promote efficient use of technology. Stay up to date with supported systems, tools, and platforms to ensure responsive and cost-effective support. Qualifications Education & Experience: Bachelors degree or equivalent practical experience (3+ years in IT support, technical call centers, or related roles). Strong technical background, ideally with 3 years of relevant hands-on support experience. Recent graduates with a degree in a related IT field will be considered. Excellent customer service and interpersonal communication abilities. Proficiency in troubleshooting Microsoft Windows, standard business software, and internet issues. Strong problem-solving and organizational skills with an ability to prioritize effectively. Experience with: Active Directory Network and printer troubleshooting Certifications (e.g., CompTIA, Microsoft) are beneficial but not required. Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Technology, Information and Media Referrals increase your chances of interviewing at CornerStone Technology Talent Services by 2x Get notified about new Technical Support Specialist jobs in
Dallas-Fort Worth Metroplex . Dallas, TX $36,000.00-$68,000.00 2 weeks ago Richardson, TX $57,000.00-$75,000.00 4 days ago Dallas, TX $70,000.00-$100,000.00 1 day ago Technical Service Specialist - Dallas, TX
Dallas, TX $48,000.00-$56,000.00 2 weeks ago Grand Prairie, TX $19.00-$22.00 3 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr