Connor Co.
Job Description
Job Description
Principal Accountabilities: Ability to read
blueprints/schematics Accurately interpret customer needs and work with customers and the sales team to offer appropriate solutions to satisfy requirements. Answers customers’ questions about products, prices, availability, and product uses Arrange and direct delivery of products Assist with the collection of monies owed from the customers Attend industry trade shows and product training Consult with clients after sales or contract signings to resolve problems and provide ongoing support. Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders. Ensure timely order processing and confirmation of orders Enter orders into the Eclipse ordering system as needed Estimate or quote prices, credit or contract terms, warranties, and delivery dates Follow-up on estimates and bids submitted to customers Handle incoming customer requests for quotes and product information (equipment specifications, applications, and accessories) Identify prospective customers or develop territories using business directories, follow leads from existing clients, participate in organizations, and attend trade shows and conferences. Manage assigned customer orders from origination to delivery Monitor market conditions, product innovations, competitors’ products, pricing, and sales. Occasionally visit job sites to trouble-shoot problems that can’t be resolved over the phone. Participate in monthly sales meetings Participate in organizations, trade shows, and conferences. The position can require after-hours phone calls from customers and occasionally opening up the shop for customers. Process warranty claims Provide Branch Manager with reports or additional tasks as requested Provide competitive analysis to outside sales resulting in dealer acquisition Provide customers with product brochures or catalogs Provide information on the full range of products and programs offered by the company to the customer Provide post-sales follow-up as required Provide technical support, including monitoring shipping, delivery, and return status, as required Recommend products to customers based on customer’s needs and interests Work with other departments to answer questions (i.e., factory, warranty, finance, etc.) Perform other duties as requested
Minimum
Education/Experience
Required: High School Diploma required, or it's equivalent
Knowledge, Skills, and Abilities Required: Ability to develop and maintain positive customer relations Ability to learn Eclipse software Ability to perform assignments with minimal supervision Critical thinker-using logic and reasoning to identify alternative solutions Mathematical reasoning- the ability to choose the right method or formulas to solve the problem Must be able to determine and prioritize workload Must be friendly, have a positive attitude, and provide excellent customer service both on the phone and in person Must be very detail-oriented and focused for accuracy Must have strong interpersonal communication skills Must maintain a patient and professional attitude while managing a busy workload Plumbing & HVAC knowledge systems, products, and markets Requires maturity and experience to interface with all levels of management, personnel, and customers Strong organizational skills required
To view the full job description and to apply online, please visit us at www.connorco.com.
We offer a competitive salary and an outstanding benefits package, including the following: Medical Dental Vision Voluntary Term Life Medical & Dependent Care Flexible Spending accounts 401k Paid Time Off (PTO) Holidays-8 paid days Benefits covered 100% by Connor Co. for full-time employees include: $10,000 in life insurance Short-Term Disability Long-Term Disability
To learn more about Connor Co., please visit us at www.connorco.com.
Please apply on our job board: Connor Co. Career Opportunities Due to Covid-19, we are not accepting applications in person. No phone calls, please. At Connor Co., people make a difference!
Job Description
Principal Accountabilities: Ability to read
blueprints/schematics Accurately interpret customer needs and work with customers and the sales team to offer appropriate solutions to satisfy requirements. Answers customers’ questions about products, prices, availability, and product uses Arrange and direct delivery of products Assist with the collection of monies owed from the customers Attend industry trade shows and product training Consult with clients after sales or contract signings to resolve problems and provide ongoing support. Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders. Ensure timely order processing and confirmation of orders Enter orders into the Eclipse ordering system as needed Estimate or quote prices, credit or contract terms, warranties, and delivery dates Follow-up on estimates and bids submitted to customers Handle incoming customer requests for quotes and product information (equipment specifications, applications, and accessories) Identify prospective customers or develop territories using business directories, follow leads from existing clients, participate in organizations, and attend trade shows and conferences. Manage assigned customer orders from origination to delivery Monitor market conditions, product innovations, competitors’ products, pricing, and sales. Occasionally visit job sites to trouble-shoot problems that can’t be resolved over the phone. Participate in monthly sales meetings Participate in organizations, trade shows, and conferences. The position can require after-hours phone calls from customers and occasionally opening up the shop for customers. Process warranty claims Provide Branch Manager with reports or additional tasks as requested Provide competitive analysis to outside sales resulting in dealer acquisition Provide customers with product brochures or catalogs Provide information on the full range of products and programs offered by the company to the customer Provide post-sales follow-up as required Provide technical support, including monitoring shipping, delivery, and return status, as required Recommend products to customers based on customer’s needs and interests Work with other departments to answer questions (i.e., factory, warranty, finance, etc.) Perform other duties as requested
Minimum
Education/Experience
Required: High School Diploma required, or it's equivalent
Knowledge, Skills, and Abilities Required: Ability to develop and maintain positive customer relations Ability to learn Eclipse software Ability to perform assignments with minimal supervision Critical thinker-using logic and reasoning to identify alternative solutions Mathematical reasoning- the ability to choose the right method or formulas to solve the problem Must be able to determine and prioritize workload Must be friendly, have a positive attitude, and provide excellent customer service both on the phone and in person Must be very detail-oriented and focused for accuracy Must have strong interpersonal communication skills Must maintain a patient and professional attitude while managing a busy workload Plumbing & HVAC knowledge systems, products, and markets Requires maturity and experience to interface with all levels of management, personnel, and customers Strong organizational skills required
To view the full job description and to apply online, please visit us at www.connorco.com.
We offer a competitive salary and an outstanding benefits package, including the following: Medical Dental Vision Voluntary Term Life Medical & Dependent Care Flexible Spending accounts 401k Paid Time Off (PTO) Holidays-8 paid days Benefits covered 100% by Connor Co. for full-time employees include: $10,000 in life insurance Short-Term Disability Long-Term Disability
To learn more about Connor Co., please visit us at www.connorco.com.
Please apply on our job board: Connor Co. Career Opportunities Due to Covid-19, we are not accepting applications in person. No phone calls, please. At Connor Co., people make a difference!