Sparks Group
We are seeking a detail-oriented and customer-focused professional to join our team as a Customer Support Coordinator. In this role, you will be the key point of contact for spare parts inquiries, ensuring timely responses, smooth order processing, and effective delivery problem resolution. You will work closely with customers, suppliers, and internal teams to maintain high levels of service and operational efficiency.
Key Responsibilities:
Reviews of customer purchase orders to assess requirements. Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management. Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame. Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input. Performs research in Cardex (ERP) to potentially resolve order issues. Reviews and actions open orders that are pending resolution. For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders. Monitors / Expedites orders with high complexity and urgency. Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection. Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc. Performs other duties and responsibilities as assigned or required.
#LI-DA2
Required Qualifications: 6 or more years of related work experience Experience in Program Management and/or Customer Support Experience working with SAP system Strong problem-solving skills Ability to manage multiple and competing priorities Proficient knowledge in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze reports.
Preferred Qualifications (Desired Skills/Experience):
Experience in aerospace hardware sales Knowledge of the aerospace/aviation industry Outstanding communication skills, verbal and written Proficiency in numeric reasoning and mathematical skills What We Offer:
Opportunity to grow your career in a supportive, team-oriented environment.
Exposure to both customer relations and supply chain processes.
Competitive compensation and benefits package.
#LI-DA2
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This job is In-Person.
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from
Apple App Store or Google Play
.
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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
This Position Requires U.S. Citizenship
This Position May Either Require COVID-19 Vaccination or Regular Testing
Key Responsibilities:
Reviews of customer purchase orders to assess requirements. Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management. Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame. Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input. Performs research in Cardex (ERP) to potentially resolve order issues. Reviews and actions open orders that are pending resolution. For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders. Monitors / Expedites orders with high complexity and urgency. Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection. Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc. Performs other duties and responsibilities as assigned or required.
#LI-DA2
Required Qualifications: 6 or more years of related work experience Experience in Program Management and/or Customer Support Experience working with SAP system Strong problem-solving skills Ability to manage multiple and competing priorities Proficient knowledge in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze reports.
Preferred Qualifications (Desired Skills/Experience):
Experience in aerospace hardware sales Knowledge of the aerospace/aviation industry Outstanding communication skills, verbal and written Proficiency in numeric reasoning and mathematical skills What We Offer:
Opportunity to grow your career in a supportive, team-oriented environment.
Exposure to both customer relations and supply chain processes.
Competitive compensation and benefits package.
#LI-DA2
-----------------------------------------------------------------
This job is In-Person.
We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.
Download the Sparks Group mobile app from
Apple App Store or Google Play
.
-----------------------------------------------------------------
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
This Position Requires U.S. Citizenship
This Position May Either Require COVID-19 Vaccination or Regular Testing