Hartford HealthCare
Patient Service Coordinator- Maternal Fetal Medicine
Hartford HealthCare, Hartford, Connecticut, us, 06112
Overview
Position: Patient Service Coordinator - Maternal Fetal Medicine. Location: Hartford, CT. Shift: Monday - Friday 7:30 am - 4 pm. This role provides outstanding and professional customer service to ensure efficiency and promote a positive patient experience. Hartford HealthCare Medical Group is a large multi-location practice with a wide range of specialties. This role supports patient intake, scheduling, and front desk operations across our network. Responsibilities
Warmly greet and register arriving patients. Answer incoming calls promptly and professionally, evaluate priority, and direct calls according to urgency and subject matter. Schedule new patient appointments accurately and inform patients of essential preparation requirements prior to visit. Review daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients. Collect co-payments and office charges as needed and explain office payment/billing policies to patients. Maintain a clean waiting environment by keeping the waiting area comfortable and orderly throughout the day. Qualifications
High school diploma or equivalent preferred. Relevant experience in a fast-paced medical office is highly preferred. Epic experience preferred. Positive, customer-focused approach with a commitment to excellent patient care. Ability to adapt quickly in a fast-paced environment and juggle multiple tasks. Proven ability to work effectively in a team environment. Excellent verbal communication skills; ability to communicate in other languages is highly desirable. Strong computer skills with solid knowledge of Microsoft Office. Basic working knowledge of medical terminology. Ability to travel independently to satellite offices with or without advanced notice. Strong working knowledge of insurance requirements. Additional Information
We offer opportunities for career development and growth within Hartford HealthCare. This role is part of a broader network that values employee well-being and work/life balance.
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Position: Patient Service Coordinator - Maternal Fetal Medicine. Location: Hartford, CT. Shift: Monday - Friday 7:30 am - 4 pm. This role provides outstanding and professional customer service to ensure efficiency and promote a positive patient experience. Hartford HealthCare Medical Group is a large multi-location practice with a wide range of specialties. This role supports patient intake, scheduling, and front desk operations across our network. Responsibilities
Warmly greet and register arriving patients. Answer incoming calls promptly and professionally, evaluate priority, and direct calls according to urgency and subject matter. Schedule new patient appointments accurately and inform patients of essential preparation requirements prior to visit. Review daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients. Collect co-payments and office charges as needed and explain office payment/billing policies to patients. Maintain a clean waiting environment by keeping the waiting area comfortable and orderly throughout the day. Qualifications
High school diploma or equivalent preferred. Relevant experience in a fast-paced medical office is highly preferred. Epic experience preferred. Positive, customer-focused approach with a commitment to excellent patient care. Ability to adapt quickly in a fast-paced environment and juggle multiple tasks. Proven ability to work effectively in a team environment. Excellent verbal communication skills; ability to communicate in other languages is highly desirable. Strong computer skills with solid knowledge of Microsoft Office. Basic working knowledge of medical terminology. Ability to travel independently to satellite offices with or without advanced notice. Strong working knowledge of insurance requirements. Additional Information
We offer opportunities for career development and growth within Hartford HealthCare. This role is part of a broader network that values employee well-being and work/life balance.
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