Ahold Delhaize USA
Solutions Delivery Analyst IV – WMS
Company:
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize. We are part of the U.S. family of grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support these brands with services across Finance, Legal, Sustainability, Commercial, Digital & E‑commerce, Technology, and more.
Primary Purpose:
The Solutions Delivery Analyst IV role is designed to serve as a lead technical subject matter expert for assigned systems, services, or applications delivered & supported in specific functional areas. The analyst will lead the execution of mid‑ to large‑sized IT initiatives, provide third‑level production support, engage with engineers, monitor supplier performance, and recommend operational improvements for overall system stability.
Our flexible/hybrid work schedule includes 3 in‑person days at one of our core locations and 2 remote days. Core office locations include Salisbury, NC; Quincy, MA; Mauldin, SC; Carlisle, PA; and Scarborough, ME.
Responsibilities
Lead Technical SME for WMS systems, services and applications ranging from simple to most complex for an identified functional area.
Coaches and mentors other members of the functional area to increase overall technical knowledge within the organization.
Lead primarily mid‑ to large‑scale projects, including:
Assist the PMO in resource management allocation and budget management associated with assigned project delivery.
Translate business needs into agile stories or waterfall business requirements.
Partner with Solution Engineers to build technical specifications that deliver on business requirements and outcomes.
Collaborate with the business and QA to build test cases and matrices ensuring proper testing before production deployment.
Execute assigned tasks during System Integration Testing, record passed test cases, document failures, and re‑execute as needed.
Work with Solution Engineers on failed test cases and necessary changes to technical specifications.
Complete RUN Book Documentation and prepare for production support turnover in partnership with Service Delivery.
Participate in Solution Implementation & Post‑Production Hyper‑Care Support.
Responsible for and drive all third‑level technical support for application and services within a specified functional area.
Serve as Technical SME for the identified service or application, acting as the technical resolver and knowledge provider, and mentor lower‑level Solution Delivery Analysts.
Accountable for supplier performance, managing support relationships for mid‑ to large‑size software suppliers.
Engage with Engineers and Product Teams to ensure operational support needs are met and maintain all technical engagement with senior SMEs and suppliers.
Lead root‑cause analysis on complex issues and recommend continuous performance improvements, including through suppliers.
Partner with Engineers, Product Teams, and business groups to deliver standard to complex configuration and routine operational changes within established standards.
Lead efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams.
Identify and drive end‑to‑end proactive improvement through monitoring tools integration and continuous improvement activities, reporting on service availability.
Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution—including off‑hours, weekends, and holidays as needed.
Required Qualifications
Bachelor's degree in computer science, CIS or related (or equivalent work experience).
8 or more years of equivalent experience in relevant technology roles.
Strong experience working with WMS technologies (Manhattan preferred).
Experience in an advanced role or technical capacity, leading teams directly or indirectly.
Experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities, or skills.
Master’s level understanding of professional concepts and functional expertise.
Takes on mid‑ to large projects from start to finish, working independently with minimal direction.
Works on complex problems where analysis of situations or data requires reviewing a variety of factors.
Possesses an innate desire to produce quality work.
Has the desire and ability to trace issues to their source—even when those issues lie outside code boundaries.
Exercises judgment within defined procedures and practices to determine appropriate action.
Preferred Qualifications
Master’s degree in a relevant field of study.
Additional trainings or certifications in a relevant field of study.
Experience in Agile teams and Product/Platform based operating model.
Experience leading teams or advancing technical capability in teams.
Experience in retail or grocery (preferred).
Salary Range:
ME/NC/PA/SC: $92,640 – $138,960
IL/MA/MD: $106,480 – $159,720
We offer an experience where our associates are valued. Diversity, Equity, Inclusion and Belonging are infused in our business, and our employees represent the communities we serve. We believe in total wellness—including physical, financial and emotional well‑being—and provide opportunities for continuous learning and professional growth.
For inquiries or to apply, contact the recruiting team at Ahold Delhaize USA.
#J-18808-Ljbffr
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize. We are part of the U.S. family of grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support these brands with services across Finance, Legal, Sustainability, Commercial, Digital & E‑commerce, Technology, and more.
Primary Purpose:
The Solutions Delivery Analyst IV role is designed to serve as a lead technical subject matter expert for assigned systems, services, or applications delivered & supported in specific functional areas. The analyst will lead the execution of mid‑ to large‑sized IT initiatives, provide third‑level production support, engage with engineers, monitor supplier performance, and recommend operational improvements for overall system stability.
Our flexible/hybrid work schedule includes 3 in‑person days at one of our core locations and 2 remote days. Core office locations include Salisbury, NC; Quincy, MA; Mauldin, SC; Carlisle, PA; and Scarborough, ME.
Responsibilities
Lead Technical SME for WMS systems, services and applications ranging from simple to most complex for an identified functional area.
Coaches and mentors other members of the functional area to increase overall technical knowledge within the organization.
Lead primarily mid‑ to large‑scale projects, including:
Assist the PMO in resource management allocation and budget management associated with assigned project delivery.
Translate business needs into agile stories or waterfall business requirements.
Partner with Solution Engineers to build technical specifications that deliver on business requirements and outcomes.
Collaborate with the business and QA to build test cases and matrices ensuring proper testing before production deployment.
Execute assigned tasks during System Integration Testing, record passed test cases, document failures, and re‑execute as needed.
Work with Solution Engineers on failed test cases and necessary changes to technical specifications.
Complete RUN Book Documentation and prepare for production support turnover in partnership with Service Delivery.
Participate in Solution Implementation & Post‑Production Hyper‑Care Support.
Responsible for and drive all third‑level technical support for application and services within a specified functional area.
Serve as Technical SME for the identified service or application, acting as the technical resolver and knowledge provider, and mentor lower‑level Solution Delivery Analysts.
Accountable for supplier performance, managing support relationships for mid‑ to large‑size software suppliers.
Engage with Engineers and Product Teams to ensure operational support needs are met and maintain all technical engagement with senior SMEs and suppliers.
Lead root‑cause analysis on complex issues and recommend continuous performance improvements, including through suppliers.
Partner with Engineers, Product Teams, and business groups to deliver standard to complex configuration and routine operational changes within established standards.
Lead efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams.
Identify and drive end‑to‑end proactive improvement through monitoring tools integration and continuous improvement activities, reporting on service availability.
Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution—including off‑hours, weekends, and holidays as needed.
Required Qualifications
Bachelor's degree in computer science, CIS or related (or equivalent work experience).
8 or more years of equivalent experience in relevant technology roles.
Strong experience working with WMS technologies (Manhattan preferred).
Experience in an advanced role or technical capacity, leading teams directly or indirectly.
Experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities, or skills.
Master’s level understanding of professional concepts and functional expertise.
Takes on mid‑ to large projects from start to finish, working independently with minimal direction.
Works on complex problems where analysis of situations or data requires reviewing a variety of factors.
Possesses an innate desire to produce quality work.
Has the desire and ability to trace issues to their source—even when those issues lie outside code boundaries.
Exercises judgment within defined procedures and practices to determine appropriate action.
Preferred Qualifications
Master’s degree in a relevant field of study.
Additional trainings or certifications in a relevant field of study.
Experience in Agile teams and Product/Platform based operating model.
Experience leading teams or advancing technical capability in teams.
Experience in retail or grocery (preferred).
Salary Range:
ME/NC/PA/SC: $92,640 – $138,960
IL/MA/MD: $106,480 – $159,720
We offer an experience where our associates are valued. Diversity, Equity, Inclusion and Belonging are infused in our business, and our employees represent the communities we serve. We believe in total wellness—including physical, financial and emotional well‑being—and provide opportunities for continuous learning and professional growth.
For inquiries or to apply, contact the recruiting team at Ahold Delhaize USA.
#J-18808-Ljbffr