Mitsubishi Electric Automation, Inc
Engineer, Service II
Mitsubishi Electric Automation, Inc, Nashville, Tennessee, United States, 37247
Engineer, Service II
Field Service
Nashville, Tennessee
Full-Time/Regular
This position will service the greater Nashville area. The position requires 60-80% travel, mostly within region.
Position Summary In this role you will provide technical service and support to our customers onsite and remotely using learned knowledge and experience of electro‑mechanical assemblies, system operations, programming, and diagnosing of equipment problems. Additionally, you will be responsible for:
Installing components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer's equipment in the field is being utilized
Supporting the in‑house systems for diagnostics such as simulators, programming systems, tools, etc.
Presenting and sell customers our value‑added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc.
Promoting the sales of spare parts to customers which would further assist in their machine UPTIME
Entering all technical claims, service activity, follow ups, and other customer related inquiries into the database, while maintaining data integrity
Cooperating with and take instruction/support advice from Senior Engineers
Essential Education, Skills and Experience
BSEET or equivalent related experience
Some experience in field service for industrial automation
Knowledgeable on electrical and mechanical tools for machine repair
Mechanical aptitude
Hands‑on knowledge of volt meters, oscilloscopes, and other test / measuring equipment
Ability to read and understand technical documentation: schematics, logic, procedures, etc.
Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues
Organization skills for arranging travel plans and service call schedule
Flexibility to travel with limited notice to meet customer's expectations
Experience in Computerized Numeric Controls (CNC’s) products strongly preferred
Experience with robots and how they operate is a plus
Experience in motion controllers and programmable logic controllers (PLC’s) is a plus
Experience in field service is a plus
Who is MEAU?
A successful team of smart, dedicated professionals who are not only the best in their respective fields but are committed to a tradition of technological leadership and innovation.
An organization that truly cares about employee engagement and understands the impact of clear and consistent communication.
Our leaders are committed to ensuring all employees are regularly informed about the state of the business, understand how they fit in, and know where they can make a difference.
Employees are encouraged to pursue professional development opportunities and participate in in‑house training programs.
Benefits
Health, dental and vision insurance plans with company contribution we offer different plans, including PPO and HMO (HMO offered only in some states)
Competitive 401k with company match
Paid Vacation and 13 Paid Holidays, including floater holidays
Tuition Reimbursement
Flexible Spending Account
Life Insurance
Short-Term Disability
Long-Term Disability
Employee Assistance Program
Employee Discount Program
Pet Insurance
The target pay range for this position is $75-80k annually. The listed salary range is approximate and reflects the anticipated compensation for this position as determined by salary analysis; both internal and external to MEAU. Final compensation will be determined based on the candidate's qualifications, skills and experience. Compensation may also vary due to market factors. MEAU retains the right to adjust compensation based on business needs.
Mitsubishi Electric Automation, Inc. is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, ancestry, citizenship status, age, marital status, disability, veteran status, sexual orientation, or any other lawfully protected characteristic.
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This position will service the greater Nashville area. The position requires 60-80% travel, mostly within region.
Position Summary In this role you will provide technical service and support to our customers onsite and remotely using learned knowledge and experience of electro‑mechanical assemblies, system operations, programming, and diagnosing of equipment problems. Additionally, you will be responsible for:
Installing components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer's equipment in the field is being utilized
Supporting the in‑house systems for diagnostics such as simulators, programming systems, tools, etc.
Presenting and sell customers our value‑added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc.
Promoting the sales of spare parts to customers which would further assist in their machine UPTIME
Entering all technical claims, service activity, follow ups, and other customer related inquiries into the database, while maintaining data integrity
Cooperating with and take instruction/support advice from Senior Engineers
Essential Education, Skills and Experience
BSEET or equivalent related experience
Some experience in field service for industrial automation
Knowledgeable on electrical and mechanical tools for machine repair
Mechanical aptitude
Hands‑on knowledge of volt meters, oscilloscopes, and other test / measuring equipment
Ability to read and understand technical documentation: schematics, logic, procedures, etc.
Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues
Organization skills for arranging travel plans and service call schedule
Flexibility to travel with limited notice to meet customer's expectations
Experience in Computerized Numeric Controls (CNC’s) products strongly preferred
Experience with robots and how they operate is a plus
Experience in motion controllers and programmable logic controllers (PLC’s) is a plus
Experience in field service is a plus
Who is MEAU?
A successful team of smart, dedicated professionals who are not only the best in their respective fields but are committed to a tradition of technological leadership and innovation.
An organization that truly cares about employee engagement and understands the impact of clear and consistent communication.
Our leaders are committed to ensuring all employees are regularly informed about the state of the business, understand how they fit in, and know where they can make a difference.
Employees are encouraged to pursue professional development opportunities and participate in in‑house training programs.
Benefits
Health, dental and vision insurance plans with company contribution we offer different plans, including PPO and HMO (HMO offered only in some states)
Competitive 401k with company match
Paid Vacation and 13 Paid Holidays, including floater holidays
Tuition Reimbursement
Flexible Spending Account
Life Insurance
Short-Term Disability
Long-Term Disability
Employee Assistance Program
Employee Discount Program
Pet Insurance
The target pay range for this position is $75-80k annually. The listed salary range is approximate and reflects the anticipated compensation for this position as determined by salary analysis; both internal and external to MEAU. Final compensation will be determined based on the candidate's qualifications, skills and experience. Compensation may also vary due to market factors. MEAU retains the right to adjust compensation based on business needs.
Mitsubishi Electric Automation, Inc. is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, ancestry, citizenship status, age, marital status, disability, veteran status, sexual orientation, or any other lawfully protected characteristic.
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