State of Washington
DSHS HCLA Social and Health Program Manager
State of Washington, Lynnwood, Washington, United States, 98037
Overview
The Department of Social and Health Services (DSHS) within the Home and Community Living Administration (HCLA) is seeking a Social and Health Program Manager to join the Home and Community Services (HCS) Division in Region 2. HCS promotes, plans, develops, and provides long-term care services responsive to the needs of people with disabilities and older adults, with priority to low-income individuals and families. We help people with disabilities and their families obtain quality services that maximize independence, dignity, and quality of life. HCS works closely with aging and disability advocates, community partners, stakeholders, and Area Agencies on Aging to ensure a client-focused service delivery system. Responsibilities
Plan, lead, and implement long-term care services, program standards, and operating procedures for staff in Region 2, ensuring statewide compliance with HCLA policy and procedures. Manage the day-to-day operations of six social service units and over 60 FTEs, including hiring, training, coaching, performance evaluation, and corrective or disciplinary actions as needed. Oversee quality assurance, workload management, resource development, and service delivery planning for In-Home, Initial Intake, Presumptive Eligibility, and related programs. Develop biennial goals and objectives for regional operations and ensure that resources are available to achieve outcomes. Participate in regional goal setting, budget development, and policy and procedure implementation with the Regional Management Team. Provide consultation to staff and community organizations including Area Agencies on Aging, Managed Care Organizations, Residential Services, Hospitals, Tribes, and other partners. Respond to constituent and legislative inquiries and participate in complex case staffing, resource development, and quality assurance monitoring. Collaborate statewide with HCS Headquarters and other regional program managers on policy and program development. Who Should Apply
Master’s Degree in social science, health, public administration or related field and four years of professional experience in planning, administering, developing, or delivering social and health services programs. Or: Bachelor’s Degree and six years of professional experience in planning, administering, developing, or delivering social and health services programs. Or: Ten years of professional/practical experience in planning, administering, developing, or delivering social and health services programs. Additional years of service may substitute year for year for education. Preferred knowledge, skills, and abilities
Understanding of Area Agency on Aging and customer contact center operations. Familiarity with HCLA systems (CARE), ProviderOne, and system readiness principles. Knowledge of Medicaid, Older Americans Act, and long-term care insurance programs. Skilled in coordinating diverse resources to resolve complex policy and operational issues. Knowledge of organizational change management and personnel policies. Strong organizational skills; produce accurate, timely work with minimal supervision. Able to prioritize tasks and meet deadlines as directed. Experienced in delivering presentations to management, staff, and community groups. Experienced in leading diverse, culturally relevant teams and in policy development. Other information
This job is classified as Washington Management Services 2 (WMS2). If this is your area of expertise and interest, we invite you to apply today. Please list 3 professional references’ contact information on your application and include your current resume and a cover letter explaining how your knowledge, skills, and abilities qualify you for this role, including your work experience with contact centers and large-scale program management. The Department of Social and Health Services’ vision requires equity, anti-racism, and social justice commitments in our work. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Questions
For questions about this opportunity, please contact Grant Grady at grant.grady@dshs.wa.gov and reference project number 07322. Benefits
Washington State offers a comprehensive benefits package, including health, retirement, paid leave, and other compensation benefits. You will learn more about specific benefits during the hiring process. Benefits may vary by appointment type.
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The Department of Social and Health Services (DSHS) within the Home and Community Living Administration (HCLA) is seeking a Social and Health Program Manager to join the Home and Community Services (HCS) Division in Region 2. HCS promotes, plans, develops, and provides long-term care services responsive to the needs of people with disabilities and older adults, with priority to low-income individuals and families. We help people with disabilities and their families obtain quality services that maximize independence, dignity, and quality of life. HCS works closely with aging and disability advocates, community partners, stakeholders, and Area Agencies on Aging to ensure a client-focused service delivery system. Responsibilities
Plan, lead, and implement long-term care services, program standards, and operating procedures for staff in Region 2, ensuring statewide compliance with HCLA policy and procedures. Manage the day-to-day operations of six social service units and over 60 FTEs, including hiring, training, coaching, performance evaluation, and corrective or disciplinary actions as needed. Oversee quality assurance, workload management, resource development, and service delivery planning for In-Home, Initial Intake, Presumptive Eligibility, and related programs. Develop biennial goals and objectives for regional operations and ensure that resources are available to achieve outcomes. Participate in regional goal setting, budget development, and policy and procedure implementation with the Regional Management Team. Provide consultation to staff and community organizations including Area Agencies on Aging, Managed Care Organizations, Residential Services, Hospitals, Tribes, and other partners. Respond to constituent and legislative inquiries and participate in complex case staffing, resource development, and quality assurance monitoring. Collaborate statewide with HCS Headquarters and other regional program managers on policy and program development. Who Should Apply
Master’s Degree in social science, health, public administration or related field and four years of professional experience in planning, administering, developing, or delivering social and health services programs. Or: Bachelor’s Degree and six years of professional experience in planning, administering, developing, or delivering social and health services programs. Or: Ten years of professional/practical experience in planning, administering, developing, or delivering social and health services programs. Additional years of service may substitute year for year for education. Preferred knowledge, skills, and abilities
Understanding of Area Agency on Aging and customer contact center operations. Familiarity with HCLA systems (CARE), ProviderOne, and system readiness principles. Knowledge of Medicaid, Older Americans Act, and long-term care insurance programs. Skilled in coordinating diverse resources to resolve complex policy and operational issues. Knowledge of organizational change management and personnel policies. Strong organizational skills; produce accurate, timely work with minimal supervision. Able to prioritize tasks and meet deadlines as directed. Experienced in delivering presentations to management, staff, and community groups. Experienced in leading diverse, culturally relevant teams and in policy development. Other information
This job is classified as Washington Management Services 2 (WMS2). If this is your area of expertise and interest, we invite you to apply today. Please list 3 professional references’ contact information on your application and include your current resume and a cover letter explaining how your knowledge, skills, and abilities qualify you for this role, including your work experience with contact centers and large-scale program management. The Department of Social and Health Services’ vision requires equity, anti-racism, and social justice commitments in our work. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security. Questions
For questions about this opportunity, please contact Grant Grady at grant.grady@dshs.wa.gov and reference project number 07322. Benefits
Washington State offers a comprehensive benefits package, including health, retirement, paid leave, and other compensation benefits. You will learn more about specific benefits during the hiring process. Benefits may vary by appointment type.
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