Washington State ESD
DSHS HCLA Social and Health Program Manager
Washington State ESD, Seattle, Washington, us, 98127
Overview
The Department of Social and Health Services (DSHS) within the Home and Community Living Administration (HCLA) is seeking a Social and Health Program Manager to join the Home and Community Services (HCS) Division in Region 2.
HCS promotes, plans, develops, and provides long-term care services responsive to the needs of people with disabilities and older adults, with priority attention to low-income individuals and families. We help people with disabilities and their families obtain quality services that maximize independence, dignity, and quality of life. HCS works closely with aging and disability advocates, community partners, stakeholders, and Area Agencies on Aging to ensure a client-focused service delivery system.
This position reports to the Field Services Administrator and assists the Regional Administrator and Deputy Regional Administrator in planning, leading, coordinating, and implementing HCS programs throughout Region 2. The Social and Health Program Manager directs and manages over 60 staff across six social work units and is responsible for Initial Intake, Presumptive Eligibility, In-Home Services, and service provision for people experiencing homelessness.
Responsibilities
Plan, lead, and implement long-term care services, program standards, and operating procedures for staff in Region 2, ensuring statewide compliance with HCLA policy and procedures.
Manage the day-to-day operations of six social service units and over 60 FTEs, including hiring, training, coaching, performance evaluation, and corrective or disciplinary actions as needed.
Oversee quality assurance, workload management, resource development, and service delivery planning for In-Home, Initial Intake, Presumptive Eligibility, and related programs.
Develop biennial goals and objectives for regional operations and ensure that resources are available to achieve outcomes.
Participate in regional goal setting, budget development, and policy and procedure implementation with the Regional Management Team.
Provide consultation to staff and community organizations including Area Agencies on Aging, Managed Care Organizations, Residential Services, Hospitals, Tribes, and other partners.
Respond to constituent and legislative inquiries and participate in complex case staffing, resource development, and quality assurance monitoring.
Collaborate statewide with HCS Headquarters and other regional program managers on policy and program development
Who Should Apply Master’s Degree in social science, health, public administration or related field and four years of professional experience in planning, administering, developing, or delivering social and health services programs;
Or
Bachelor’s Degree and six years of professional experience in planning, administering, developing, or delivering social and health services programs.
Or
Ten years of professional/practical experience in planning, administering, developing, or delivering social and health services programs. Additional years of service may substitute year for year for education.
Advanced experience in program operations and leading diverse, culturally relevant teams.
Skilled in using research and data for decision-making, issue resolution, and policy development.
Able to work independently and alert management to key issues and risks.
Effective communicator with varied audiences, including agencies, legislators, and partners.
Experienced in identifying issues and facilitating conflict resolution.
Strong organizational skills; managing multiple projects and deadlines.
Proven leadership of large teams and mid-level supervisors across diverse areas.
Interprets laws and regulations to develop policies and procedures.
Subject matter expertise in long-term services and supports programs.
Preferred knowledge, skills, and abilities
Understanding of Area Agency on Aging and customer contact center operations.
Familiarity with HCLA systems (CARE), ProviderOne, and system readiness principles.
Knowledge of Medicaid, Older Americans Act, and long-term care insurance programs.
Skilled in coordinating diverse resources to resolve complex policy and operational issues.
Knowledge of organizational change management and personnel policies.
Strong organizational skills; produce accurate, timely work with minimal supervision.
Able to prioritize tasks and meet deadlines as directed.
Experienced in delivering presentations to management, staff, and community groups.
This job is classified as Washington Management Services 2 (WMS2).
If this is your area of expertise and interest, we invite you to apply today! Come partner with us in doing this meaningful and critical work
Application process and references Interested?
Please list 3 professional references’ contact information on your application and include your current resume and a cover letter explaining how your knowledge, skills, and abilities qualify you for this role, including your work experience with Contact center and large-scale program management.
The Department of Social and Health Services’ (DSHS) vision—that people find human services to shape their own lives—requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions about this opportunity?
Please contact Grant Grady at grant.grady@dshs.wa.gov and reference project number 07322.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security
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HCS promotes, plans, develops, and provides long-term care services responsive to the needs of people with disabilities and older adults, with priority attention to low-income individuals and families. We help people with disabilities and their families obtain quality services that maximize independence, dignity, and quality of life. HCS works closely with aging and disability advocates, community partners, stakeholders, and Area Agencies on Aging to ensure a client-focused service delivery system.
This position reports to the Field Services Administrator and assists the Regional Administrator and Deputy Regional Administrator in planning, leading, coordinating, and implementing HCS programs throughout Region 2. The Social and Health Program Manager directs and manages over 60 staff across six social work units and is responsible for Initial Intake, Presumptive Eligibility, In-Home Services, and service provision for people experiencing homelessness.
Responsibilities
Plan, lead, and implement long-term care services, program standards, and operating procedures for staff in Region 2, ensuring statewide compliance with HCLA policy and procedures.
Manage the day-to-day operations of six social service units and over 60 FTEs, including hiring, training, coaching, performance evaluation, and corrective or disciplinary actions as needed.
Oversee quality assurance, workload management, resource development, and service delivery planning for In-Home, Initial Intake, Presumptive Eligibility, and related programs.
Develop biennial goals and objectives for regional operations and ensure that resources are available to achieve outcomes.
Participate in regional goal setting, budget development, and policy and procedure implementation with the Regional Management Team.
Provide consultation to staff and community organizations including Area Agencies on Aging, Managed Care Organizations, Residential Services, Hospitals, Tribes, and other partners.
Respond to constituent and legislative inquiries and participate in complex case staffing, resource development, and quality assurance monitoring.
Collaborate statewide with HCS Headquarters and other regional program managers on policy and program development
Who Should Apply Master’s Degree in social science, health, public administration or related field and four years of professional experience in planning, administering, developing, or delivering social and health services programs;
Or
Bachelor’s Degree and six years of professional experience in planning, administering, developing, or delivering social and health services programs.
Or
Ten years of professional/practical experience in planning, administering, developing, or delivering social and health services programs. Additional years of service may substitute year for year for education.
Advanced experience in program operations and leading diverse, culturally relevant teams.
Skilled in using research and data for decision-making, issue resolution, and policy development.
Able to work independently and alert management to key issues and risks.
Effective communicator with varied audiences, including agencies, legislators, and partners.
Experienced in identifying issues and facilitating conflict resolution.
Strong organizational skills; managing multiple projects and deadlines.
Proven leadership of large teams and mid-level supervisors across diverse areas.
Interprets laws and regulations to develop policies and procedures.
Subject matter expertise in long-term services and supports programs.
Preferred knowledge, skills, and abilities
Understanding of Area Agency on Aging and customer contact center operations.
Familiarity with HCLA systems (CARE), ProviderOne, and system readiness principles.
Knowledge of Medicaid, Older Americans Act, and long-term care insurance programs.
Skilled in coordinating diverse resources to resolve complex policy and operational issues.
Knowledge of organizational change management and personnel policies.
Strong organizational skills; produce accurate, timely work with minimal supervision.
Able to prioritize tasks and meet deadlines as directed.
Experienced in delivering presentations to management, staff, and community groups.
This job is classified as Washington Management Services 2 (WMS2).
If this is your area of expertise and interest, we invite you to apply today! Come partner with us in doing this meaningful and critical work
Application process and references Interested?
Please list 3 professional references’ contact information on your application and include your current resume and a cover letter explaining how your knowledge, skills, and abilities qualify you for this role, including your work experience with Contact center and large-scale program management.
The Department of Social and Health Services’ (DSHS) vision—that people find human services to shape their own lives—requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.
Questions about this opportunity?
Please contact Grant Grady at grant.grady@dshs.wa.gov and reference project number 07322.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security
#J-18808-Ljbffr