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Senior Business Analyst

Remote Jobs, Arlington, Virginia, United States, 22201

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Employer Industry: IT Services and Solutions

Why consider this job opportunity:

Competitive salary with opportunities for bonuses

Opportunity for career advancement and growth within the organization

Flexible work environment with potential remote work options

Chance to lead impactful projects on the ServiceNow platform

Supportive and collaborative work culture

Involvement in innovative AI/ML solutions and modernization initiatives

What to Expect (Job Responsibilities):

Lead business analysis efforts across all ServiceNow modules, conducting discovery workshops and capturing requirements

Serve as the Product Owner, defining vision, roadmap, and value delivery for various ServiceNow capabilities

Facilitate backlog grooming, sprint planning, and prioritization to align with program objectives

Validate sprint outcomes against acceptance criteria and oversee user acceptance testing

Develop comprehensive knowledge articles and training materials to support user adoption and platform enablement

What is Required (Qualifications):

Bachelor's degree in Information Systems, Business Administration, or a related IT field

Minimum of 4 years of experience in ServiceNow-focused roles, such as Business Analyst or Product Owner

Demonstrated expertise in multiple ServiceNow modules, including ITSM, SPM, and others

Strong understanding of Agile methodologies and experience managing agile ceremonies

Exceptional written and verbal communication skills to convey technical concepts to non-technical audiences

How to Stand Out (Preferred Qualifications):

ServiceNow Certified System Administrator (CSA)

One or more ServiceNow Implementation Specialist certifications (e.g., ITSM, ITAM, SPM)

Agile or project management certification (e.g., CSPO, PMI-ACP, PMP)

Experience supporting federal government programs

Proven success in leading AI/ML initiatives or analytics-driven enhancements

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