Baker's Cay Resort Key Largo
Guest Services Manager
Baker's Cay Resort Key Largo, Key Largo, Florida, United States, 33037
Join to apply for the
Guest Services Manager
role at
Baker's Cay Resort Key Largo .
Baker's Cay Resort, located in the breathtaking Florida Keys, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a stunning oceanfront property that offers a unique and luxurious experience for our guests. With positions available in front desk, housekeeping, food and beverage, and more, there are abundant opportunities for career growth and advancement. Our resort boasts lush tropical landscapes, modern amenities, and unparalleled ocean views, creating an extraordinary work environment. As a member of the Baker's Cay team, you'll have the chance to provide exceptional service to our discerning guests, work in a dynamic and guest‑centric atmosphere, and be part of a team that values excellence.
Join us in delivering unforgettable moments and become part of our dedicated team at Baker's Cay Resort!
Overview Inspired by Nature. Our guests escape to Baker's Cay Resort Key Largo to enjoy lazy beach days, romantic watercolor sunsets, and family-friendly nature‑inspired pursuits. We serve with a hospitality heart and kindness for all!
Position Info Are you passionate about providing exceptional guest experiences? Do you thrive in a fast‑paced, dynamic environment? We are seeking a highly motivated, guest‑focused individual to join our team as a Guest Services Manager. As a Guest Services Manager, you will oversee the day‑to‑day operations of our guest‑services department, ensuring that guests receive the highest level of service and satisfaction.
Key Responsibilities
Manage and lead the guest services team, including front desk, concierge, and bell staff.
Ensure the smooth check‑in and check‑out process for guests.
Handle guest inquiries, concerns, and special requests in a timely and professional manner.
Train and mentor staff to deliver exceptional guest service.
Monitor and respond to guest feedback and reviews.
Collaborate with other departments to enhance the overall guest experience.
Implement and maintain guest service standards and procedures.
Resolve guest complaints and issues to ensure guest satisfaction.
Qualifications
Bachelor's degree in Hospitality Management or related field preferred.
Previous experience in guest services or hotel management.
Excellent communication and interpersonal skills.
Strong leadership and team‑management abilities.
Proven ability to deliver exceptional guest service.
Attention to detail and ability to multitask in a fast‑paced environment.
Proficient in hotel management software and technology.
Positive attitude and passion for creating memorable guest experiences.
Benefits We offer a competitive salary, comprehensive benefits package, and opportunities for career growth.
Multiple tiers of medical coverage.
Dental & vision coverage.
24/7 Teledoc service.
Free maintenance medications.Pet insurance.
Hotel discounts.
Tuition reimbursement.
Paid time off (vacation, sick, bereavement, holidays).
401K match.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify.
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Guest Services Manager
role at
Baker's Cay Resort Key Largo .
Baker's Cay Resort, located in the breathtaking Florida Keys, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a stunning oceanfront property that offers a unique and luxurious experience for our guests. With positions available in front desk, housekeeping, food and beverage, and more, there are abundant opportunities for career growth and advancement. Our resort boasts lush tropical landscapes, modern amenities, and unparalleled ocean views, creating an extraordinary work environment. As a member of the Baker's Cay team, you'll have the chance to provide exceptional service to our discerning guests, work in a dynamic and guest‑centric atmosphere, and be part of a team that values excellence.
Join us in delivering unforgettable moments and become part of our dedicated team at Baker's Cay Resort!
Overview Inspired by Nature. Our guests escape to Baker's Cay Resort Key Largo to enjoy lazy beach days, romantic watercolor sunsets, and family-friendly nature‑inspired pursuits. We serve with a hospitality heart and kindness for all!
Position Info Are you passionate about providing exceptional guest experiences? Do you thrive in a fast‑paced, dynamic environment? We are seeking a highly motivated, guest‑focused individual to join our team as a Guest Services Manager. As a Guest Services Manager, you will oversee the day‑to‑day operations of our guest‑services department, ensuring that guests receive the highest level of service and satisfaction.
Key Responsibilities
Manage and lead the guest services team, including front desk, concierge, and bell staff.
Ensure the smooth check‑in and check‑out process for guests.
Handle guest inquiries, concerns, and special requests in a timely and professional manner.
Train and mentor staff to deliver exceptional guest service.
Monitor and respond to guest feedback and reviews.
Collaborate with other departments to enhance the overall guest experience.
Implement and maintain guest service standards and procedures.
Resolve guest complaints and issues to ensure guest satisfaction.
Qualifications
Bachelor's degree in Hospitality Management or related field preferred.
Previous experience in guest services or hotel management.
Excellent communication and interpersonal skills.
Strong leadership and team‑management abilities.
Proven ability to deliver exceptional guest service.
Attention to detail and ability to multitask in a fast‑paced environment.
Proficient in hotel management software and technology.
Positive attitude and passion for creating memorable guest experiences.
Benefits We offer a competitive salary, comprehensive benefits package, and opportunities for career growth.
Multiple tiers of medical coverage.
Dental & vision coverage.
24/7 Teledoc service.
Free maintenance medications.Pet insurance.
Hotel discounts.
Tuition reimbursement.
Paid time off (vacation, sick, bereavement, holidays).
401K match.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify.
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