Dunhill Professional Search
Cloud Support Engineer I - TS/SCI with FSP Security Clearance
Dunhill Professional Search, Atlanta, Georgia, United States, 30383
Cloud Support Engineer I - TS/SCI with FSP Security Clearance
Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escort system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. Duties and Responsibilities
Respond to incident tickets in a 24x7 operational environment to meet SLA objectives. Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools. Review system logs to identify and mitigate system issues. Leverage knowledge base to help troubleshoot, identify and resolve systems issues. Update knowledge base troubleshooting guides and lessons learned as required. Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases. Document system issues resulting in system outages and coordinate change through change management process. Support collaboration across operations, development teams and external partners. Support tiger team calls to streamline knowledge sharing and timely resolution of system issues. Monitor solution performance according to client specification and SLAs, and elevate as needed. Other supporting duties, as directed. Willingness to work overtime and varying hours as required. Minimum Qualifications
BS in Computer Science or other technical discipline is preferred. 1-2 years of operations experience providing application infrastructure support; 1 year performing system administrator support. Clearance Requirement
TS/SCI with Full Scope Poly required. Other Job Specific Skills
Experience with system administration support tools such as Windows/Linux. Experience supporting a 24x7 cloud based environment. Strong interpersonal skills. Strong oral and written communication skills. Experience in supporting Cloud based environment and tools such as Azure/AWS. Experience analyzing, troubleshooting, and providing solutions for technical issues. Ability to problem solve and collaborate with team members. Strong organizational and multi-tasking skills. Strong in technical communications with both technical and non-technical peers. Able to maintain professionalism under pressure. Benefits
Medical insurance 401(k) Vision insurance Tuition assistance Location & Salary
Atlanta, GA $99,008.00-$134,368.00 (2 months ago) Alpharetta, GA $83,000.00-$128,000.00 (2 weeks ago) Seniority level: Associate Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting and Technology, Information and Media #J-18808-Ljbffr
Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escort system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. Duties and Responsibilities
Respond to incident tickets in a 24x7 operational environment to meet SLA objectives. Troubleshoot system issues using diagnostic tools like netmom, windbg, and custom application tools. Review system logs to identify and mitigate system issues. Leverage knowledge base to help troubleshoot, identify and resolve systems issues. Update knowledge base troubleshooting guides and lessons learned as required. Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases. Document system issues resulting in system outages and coordinate change through change management process. Support collaboration across operations, development teams and external partners. Support tiger team calls to streamline knowledge sharing and timely resolution of system issues. Monitor solution performance according to client specification and SLAs, and elevate as needed. Other supporting duties, as directed. Willingness to work overtime and varying hours as required. Minimum Qualifications
BS in Computer Science or other technical discipline is preferred. 1-2 years of operations experience providing application infrastructure support; 1 year performing system administrator support. Clearance Requirement
TS/SCI with Full Scope Poly required. Other Job Specific Skills
Experience with system administration support tools such as Windows/Linux. Experience supporting a 24x7 cloud based environment. Strong interpersonal skills. Strong oral and written communication skills. Experience in supporting Cloud based environment and tools such as Azure/AWS. Experience analyzing, troubleshooting, and providing solutions for technical issues. Ability to problem solve and collaborate with team members. Strong organizational and multi-tasking skills. Strong in technical communications with both technical and non-technical peers. Able to maintain professionalism under pressure. Benefits
Medical insurance 401(k) Vision insurance Tuition assistance Location & Salary
Atlanta, GA $99,008.00-$134,368.00 (2 months ago) Alpharetta, GA $83,000.00-$128,000.00 (2 weeks ago) Seniority level: Associate Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting and Technology, Information and Media #J-18808-Ljbffr