Dunhill Professional Search & Government Solutions
Cloud Support Engineer
Dunhill Professional Search & Government Solutions, Atlanta, Georgia, United States, 30383
Technical Recruiter at Dunhill Solutions
On-site: Atlanta, GA
TS/SCI w/ FSP
We are looking for a Cloud Support Engineer to join our team in support of the MS 1GOV program. This is a great opportunity for a night owl who’s good at troubleshooting tech issues and loves working in a fast-paced environment.
Job Description: Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or elevate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues.
Duties and Responsibilities
Responds to incident tickets in a 24x7 operational environment to meet SLA objectives.
Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools.
Reviews system logs to identify and mitigate system issues.
Leverage knowledge base to help troubleshoot, identify and resolve systems issues.
Update knowledge base troubleshooting guides and lessons learned as required.
Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.
Document system issues resulting in system outages and coordinate change through change management process.
Support collaboration across operations, development teams and external partners.
Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues.
Monitor solution performance according to client specification and SLAs, elevate as needed.
Other supporting duties, as directed.
Willingness to work overtime and varying hours as required.
Minimum Qualifications
BS in Computer Science or other technical discipline is preferred.
1-2 years of operations experience providing application infrastructure support; 1 year performing system administrator support.
Clearance Requirement
TS/SCI with Full Scope Poly required.
Other Job Specific Skills
Experience with system administration support tools such as Windows/Linux.
Experience supporting a 24x7 cloud based environment.
Strong interpersonal skills.
Strong oral and written communication skills.
Experience in supporting Cloud based environment and tools such as Azure/AWS.
Experience analyzing, troubleshooting, and providing solutions for technical issues.
Ability to problem solve and collaborate with team members.
Strong organizational and multi-tasking skills.
Strong in technical communications with both technical and non-technical peers.
Able to maintain professionalism under pressure.
Seniority level Entry level
Employment type Full-time
Job function Engineering and Information Technology
Industries IT Services and IT Consulting
Benefits
Medical insurance
401(k)
Vision insurance
Tuition assistance
#J-18808-Ljbffr
TS/SCI w/ FSP
We are looking for a Cloud Support Engineer to join our team in support of the MS 1GOV program. This is a great opportunity for a night owl who’s good at troubleshooting tech issues and loves working in a fast-paced environment.
Job Description: Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or elevate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues.
Duties and Responsibilities
Responds to incident tickets in a 24x7 operational environment to meet SLA objectives.
Troubleshoots system issues using diagnostic tools like netmom, windbg, and custom application tools.
Reviews system logs to identify and mitigate system issues.
Leverage knowledge base to help troubleshoot, identify and resolve systems issues.
Update knowledge base troubleshooting guides and lessons learned as required.
Document incident fixes and make recommendations to engineering team for system improvements for consideration in future releases.
Document system issues resulting in system outages and coordinate change through change management process.
Support collaboration across operations, development teams and external partners.
Support “tiger team” calls to streamline knowledge sharing and timely resolution of system issues.
Monitor solution performance according to client specification and SLAs, elevate as needed.
Other supporting duties, as directed.
Willingness to work overtime and varying hours as required.
Minimum Qualifications
BS in Computer Science or other technical discipline is preferred.
1-2 years of operations experience providing application infrastructure support; 1 year performing system administrator support.
Clearance Requirement
TS/SCI with Full Scope Poly required.
Other Job Specific Skills
Experience with system administration support tools such as Windows/Linux.
Experience supporting a 24x7 cloud based environment.
Strong interpersonal skills.
Strong oral and written communication skills.
Experience in supporting Cloud based environment and tools such as Azure/AWS.
Experience analyzing, troubleshooting, and providing solutions for technical issues.
Ability to problem solve and collaborate with team members.
Strong organizational and multi-tasking skills.
Strong in technical communications with both technical and non-technical peers.
Able to maintain professionalism under pressure.
Seniority level Entry level
Employment type Full-time
Job function Engineering and Information Technology
Industries IT Services and IT Consulting
Benefits
Medical insurance
401(k)
Vision insurance
Tuition assistance
#J-18808-Ljbffr