zAnswer LLC
Amazon Connect Developer - No C2C - Onsite Role - No Relocation
zAnswer LLC, Plano, Texas, us, 75086
Role
Senior Amazon Connect & Generative AI Engineer (Contract – Long‑Term, Onsite)
Location: Jersey City, NJ / Plano, TX / Columbus, OH
Responsibilities
Design, develop, and maintain Amazon Connect contact flows, Lambda integrations, and precision routing.
Build conversational AI interfaces using Amazon Lex and integrate large language models via Amazon Bedrock, Bedrock Agent, and Bedrock AgentCore.
Develop and optimize serverless functions (Python, Node.js, Java) to extend Connect functionality.
Implement and tune Amazon Connect Precision Routing to improve SLAs.
Collaborate with clients and stakeholders for requirements gathering and status reporting.
Qualifications
Extensive experience with AWS serverless development and Lambda.
Deep knowledge of Amazon Connect SDK, APIs, and contact flow design.
Proficiency in Amazon Lex chatbot development and multi‑turn conversational flows.
Hands‑on experience integrating Amazon Bedrock, Bedrock Agent, and Bedrock AgentCore for generative AI in contact centers.
Strong skills in LLM prompt engineering (Claude, Llama, OpenAI).
Experience with Python, Node.js, or Java in AWS environments.
Core Competencies (Preferred)
Translate wireframes and functional designs into production‑quality code.
Familiarity with AWS, Kubernetes, Docker, and legacy platforms such as Pivotal Cloud Foundry.
Interpersonal & Professional Skills
Autonomous initiative and effective self‑management.
Stakeholder engagement and clear communication.
Strong analytical and problem‑solving abilities.
Team collaboration across distributed teams.
Adaptability to shifting project demands.
#J-18808-Ljbffr
Location: Jersey City, NJ / Plano, TX / Columbus, OH
Responsibilities
Design, develop, and maintain Amazon Connect contact flows, Lambda integrations, and precision routing.
Build conversational AI interfaces using Amazon Lex and integrate large language models via Amazon Bedrock, Bedrock Agent, and Bedrock AgentCore.
Develop and optimize serverless functions (Python, Node.js, Java) to extend Connect functionality.
Implement and tune Amazon Connect Precision Routing to improve SLAs.
Collaborate with clients and stakeholders for requirements gathering and status reporting.
Qualifications
Extensive experience with AWS serverless development and Lambda.
Deep knowledge of Amazon Connect SDK, APIs, and contact flow design.
Proficiency in Amazon Lex chatbot development and multi‑turn conversational flows.
Hands‑on experience integrating Amazon Bedrock, Bedrock Agent, and Bedrock AgentCore for generative AI in contact centers.
Strong skills in LLM prompt engineering (Claude, Llama, OpenAI).
Experience with Python, Node.js, or Java in AWS environments.
Core Competencies (Preferred)
Translate wireframes and functional designs into production‑quality code.
Familiarity with AWS, Kubernetes, Docker, and legacy platforms such as Pivotal Cloud Foundry.
Interpersonal & Professional Skills
Autonomous initiative and effective self‑management.
Stakeholder engagement and clear communication.
Strong analytical and problem‑solving abilities.
Team collaboration across distributed teams.
Adaptability to shifting project demands.
#J-18808-Ljbffr