Cynet systems Inc
Job Description
Pay Range: $33hr - $38hr Responsibilities
Monitor network devices, interfaces, and applications through automated programs and intelligent monitoring tools. Create, track, and manage incident tickets, change requests, work orders, and service requests. Issue initial outage notifications and communications as directed. Isolate and correlate multiple customer issues identified from alarms and alerts to eliminate duplication. Initiate major outage communication bridges when requested. Apply predefined fix procedures for repetitive events according to instructions. Perform 24x7 monitoring of network, application, and system events across the enterprise. Manage alarms and alerts based on business rules and monitoring programs. Implement predefined Playbooks, Runbooks, and Work Instructions for incident resolution. Assign incident tickets to appropriate teams based on priority, impact, and complexity. Provide feedback on alarms, processes, and documentation to improve operations and service management. Escalate incidents when necessary if they fall outside well-defined procedures. Required Qualifications
High School Diploma or equivalent; AA in Information Technology or related field preferred. Basic knowledge of network protocols, software applications, or operational support systems. Experience working in telecommunications, internet, or network operations center (NOC) environments (1+ year preferred). Experience using ticket management systems (e.g., SMC Remedy) and monitoring network devices or software. Strong organizational, problem-solving, and analytical skills. Proficient in Microsoft Excel and Word. Strong verbal and written communication skills. Willingness to work varied shift schedules, including nights, weekends, and holidays, as required. Preferred Qualifications
Knowledge of IT product lines, operational processes, or utility domains (Gas, Electric, Telecom). Basic understanding of TCP/IP, network monitoring, and network/system/application support. Ability to follow Work Instructions and procedural guidelines in Runbooks and Playbooks. Ability to travel locally for training or meetings as needed.
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Pay Range: $33hr - $38hr Responsibilities
Monitor network devices, interfaces, and applications through automated programs and intelligent monitoring tools. Create, track, and manage incident tickets, change requests, work orders, and service requests. Issue initial outage notifications and communications as directed. Isolate and correlate multiple customer issues identified from alarms and alerts to eliminate duplication. Initiate major outage communication bridges when requested. Apply predefined fix procedures for repetitive events according to instructions. Perform 24x7 monitoring of network, application, and system events across the enterprise. Manage alarms and alerts based on business rules and monitoring programs. Implement predefined Playbooks, Runbooks, and Work Instructions for incident resolution. Assign incident tickets to appropriate teams based on priority, impact, and complexity. Provide feedback on alarms, processes, and documentation to improve operations and service management. Escalate incidents when necessary if they fall outside well-defined procedures. Required Qualifications
High School Diploma or equivalent; AA in Information Technology or related field preferred. Basic knowledge of network protocols, software applications, or operational support systems. Experience working in telecommunications, internet, or network operations center (NOC) environments (1+ year preferred). Experience using ticket management systems (e.g., SMC Remedy) and monitoring network devices or software. Strong organizational, problem-solving, and analytical skills. Proficient in Microsoft Excel and Word. Strong verbal and written communication skills. Willingness to work varied shift schedules, including nights, weekends, and holidays, as required. Preferred Qualifications
Knowledge of IT product lines, operational processes, or utility domains (Gas, Electric, Telecom). Basic understanding of TCP/IP, network monitoring, and network/system/application support. Ability to follow Work Instructions and procedural guidelines in Runbooks and Playbooks. Ability to travel locally for training or meetings as needed.
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