Rose International
Associate Network Operations Analyst
Rose International, Fairfield, California, United States, 94533
Date Posted:
10/23/2025 Hiring Organization:
Rose International Position Number:
490463 Industry:
Utility Job Title:
Associate Network Operations Analyst Job Location:
Fairfield, CA, USA, 94533 Work Model:
Hybrid Work Model Details:
Hybrid 3 in office days a week, 2 remotes. Shift:
Multiple shifts to be filled. Employment Type:
Temporary FT/PT:
Full-Time Estimated Duration (In months):
13 Min Hourly Rate ($):
35.00 Max Hourly Rate ($):
39.00 Must Have Skills/Attributes:
MS Excel, MS Word, TCP/IP, Verbal Communication Experience Desired:
Experience in telecommunication, internet, or network operation center environments (1+ yrs); Working in ticket management systems/ applications, monitoring network devices software operating (1+ yrs) Required Minimum Education:
High School Diploma or equivalent Preferred Education:
Associate degree
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity **C2C is not available**
Job Description Top things looking for: • Technical skillset, previous Operations experience, effective communicator.
Education (Minimum): • HS Diploma or equivalent work experience.
Desired: • AA in Information Technology or related field or equivalent work experience desired.
Experience (Minimum): • Basic knowledge of network protocols, software applications, or operating support systems desired. • May require certification applicable to the technology being supported. • 1 year experience in telecommunication, internet, or network operation center environments desired. • Previous experience working in ticket management systems/ applications, monitoring network devices or software operating systems desired.
Knowledge, Skills, and Abilities (Desired): • Qualitative and quantitative analytic & problem-solving skills, • Ability to learn new concepts quickly, • Organizational skills • Advanced verbal and written communication skills, • Proficient in Microsoft Excel and Word, • Is able to work independently or as part of a team, • Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP), • Adheres to Work Instructions and/or processes as defined in Run Books and Playbooks, • Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines. • Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment. • May require some local traveling for training, meeting, etc. • Able to support shift schedules as required to meet business needs.
Job Responsibilities: • This is the “Eyes on Glass” role, which monitors the network systems and application events. • Monitor network devices, interfaces and applications through intelligent devices and automated programs as directed. • Create and track incident tickets, change requests, work orders, service requests and assignments as directed. • Issue initial outage notification event communications as directed. • Isolate and correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events as instructed. • Initiate major outage communication technical bridges as requested. • Apply fix procedures as instructed for repetitive events as instructed. • Network/System/Application monitoring - • Monitoring & Scheduling alarms & alerts based on “Eyes on Glass”, Initial Outage Mgmt., Notifications, 7x24 hour support. • Manage alarms and alerts received from existing monitoring programs with previously defined business rules. • Monitor network, applications, and systems across the client's enterprise for alarms/alerts received from incidents, unauthorized or failed changes. • Timely implementation of predefined Playbooks, Run-books, Work Instructions or Business Rules changes as directed. • Create/Assign incident tickets based on priority, impact and complexity to the appropriate fix agents. • Provide feedback on alarms, Run Books, process efficacy and knowledgebase to service manage, OSS Tools and operations support as necessary. • Escalate incidents as needed if not well-defined by Run Books or work instructions.
**Only those lawfully authorized to work in the designated country associated with the position will be considered. **
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **
Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
10/23/2025 Hiring Organization:
Rose International Position Number:
490463 Industry:
Utility Job Title:
Associate Network Operations Analyst Job Location:
Fairfield, CA, USA, 94533 Work Model:
Hybrid Work Model Details:
Hybrid 3 in office days a week, 2 remotes. Shift:
Multiple shifts to be filled. Employment Type:
Temporary FT/PT:
Full-Time Estimated Duration (In months):
13 Min Hourly Rate ($):
35.00 Max Hourly Rate ($):
39.00 Must Have Skills/Attributes:
MS Excel, MS Word, TCP/IP, Verbal Communication Experience Desired:
Experience in telecommunication, internet, or network operation center environments (1+ yrs); Working in ticket management systems/ applications, monitoring network devices software operating (1+ yrs) Required Minimum Education:
High School Diploma or equivalent Preferred Education:
Associate degree
Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity **C2C is not available**
Job Description Top things looking for: • Technical skillset, previous Operations experience, effective communicator.
Education (Minimum): • HS Diploma or equivalent work experience.
Desired: • AA in Information Technology or related field or equivalent work experience desired.
Experience (Minimum): • Basic knowledge of network protocols, software applications, or operating support systems desired. • May require certification applicable to the technology being supported. • 1 year experience in telecommunication, internet, or network operation center environments desired. • Previous experience working in ticket management systems/ applications, monitoring network devices or software operating systems desired.
Knowledge, Skills, and Abilities (Desired): • Qualitative and quantitative analytic & problem-solving skills, • Ability to learn new concepts quickly, • Organizational skills • Advanced verbal and written communication skills, • Proficient in Microsoft Excel and Word, • Is able to work independently or as part of a team, • Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP), • Adheres to Work Instructions and/or processes as defined in Run Books and Playbooks, • Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines. • Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment. • May require some local traveling for training, meeting, etc. • Able to support shift schedules as required to meet business needs.
Job Responsibilities: • This is the “Eyes on Glass” role, which monitors the network systems and application events. • Monitor network devices, interfaces and applications through intelligent devices and automated programs as directed. • Create and track incident tickets, change requests, work orders, service requests and assignments as directed. • Issue initial outage notification event communications as directed. • Isolate and correlate multiple customer issues identified with alarms / alerts received to eliminate duplication of events as instructed. • Initiate major outage communication technical bridges as requested. • Apply fix procedures as instructed for repetitive events as instructed. • Network/System/Application monitoring - • Monitoring & Scheduling alarms & alerts based on “Eyes on Glass”, Initial Outage Mgmt., Notifications, 7x24 hour support. • Manage alarms and alerts received from existing monitoring programs with previously defined business rules. • Monitor network, applications, and systems across the client's enterprise for alarms/alerts received from incidents, unauthorized or failed changes. • Timely implementation of predefined Playbooks, Run-books, Work Instructions or Business Rules changes as directed. • Create/Assign incident tickets based on priority, impact and complexity to the appropriate fix agents. • Provide feedback on alarms, Run Books, process efficacy and knowledgebase to service manage, OSS Tools and operations support as necessary. • Escalate incidents as needed if not well-defined by Run Books or work instructions.
**Only those lawfully authorized to work in the designated country associated with the position will be considered. **
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **
Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.