AHMC HealthCare
Under general supervision, the position is responsible for registering inpatients, outpatients, and ancillary patients in the emergency department. The role involves compiling complete and accurate information for hospital records and timely reimbursement, maintaining effective patient flow, completing the admissions process, and fostering effective relationships with co‑workers, nurses, physicians, and other hospital staff.
This position requires full understanding and active participation in fulfilling the mission of AHMC‑Anaheim Regional Medical Center. The employee shall demonstrate behavior consistent with the core values of AHMC‑ARMC and support the organization’s strategic goals, including customer service, patient rights, confidentiality, environment of care, and AHMC‑ARMC initiatives.
Key Responsibilities and Qualifications
Consistently applies infection control policies and practices.
Understands and practices standard precautions for self and others in patient care activities.
Understands and practices appropriate disease‑specific isolation.
Appropriately handles and disposes of sharps (needles, etc.) as required.
Ensures sterility of supplies and equipment.
Meets population and age‑specific competencies per unit‑specific addendum.
Attends department‑specific education/training, in‑services, and staff meetings.
Attends mandatory in‑services/educational/training activities.
Submits all required paperwork on time.
Verifies attendance at staff meetings or reads staff meeting minutes, as indicated by signature/initials.
Participates in department‑specific performance improvement projects.
Actively assists in unit performance improvement monitoring.
Knows and understands the PDSA model for performance improvement programs.
Demonstrates understanding of performance improvement principles in job performance.
Registers inpatients, outpatients, ER, and ancillary patients, compiling complete and accurate information for hospital records and timely reimbursement.
Interviews patients to obtain demographic data using alternate sources when necessary (family members, transferring facilities, physicians’ offices, nursing homes).
Obtains all required signatures.
Accurately enters and updates patient information via computer using proper registration procedures.
Ensures all insurance information is obtained and verified by available systems, notifying the insurance verifier of any potential issues.
Secures accounts by properly identifying procedures requiring prior authorization.
Demonstrates work knowledge of third‑party payor requirements necessary to support optimum fiscal reimbursement and ensures financial codes and insurance codes are entered correctly.
Informs patients of their financial responsibility and collects co‑pays, deductibles, and other cost‑share amounts.
Prioritizes and coordinates essential job functions.
Completes and documents all applicable registration forms.
Obtains eligibility, PCP, and insurance information using available systems and web‑based insurance providers.
Complies with EMTALA/OBRA ER requirements.
Collects patient responsibilities, including co‑pays and deductibles.
Obtains insurance co‑pay amounts and notifies patients.
Uses alternative methods when standard procedures do not provide needed information.
Follows up on all registrations to ensure prompt reimbursement.
Introduces self and explains registration process to patients with appropriate tone.
Engages customers and guests professionally while minimizing extraneous conversation.
Adapts to new procedures, processes, and memos, and to fluctuating volumes of registrations.
Shares equal registration volume and completes the process within departmental accuracy standards.
Utilizes customer‑service skills with patients and maintains effective working relations with co‑workers, nurses, physicians, and staff.
Answers the telephone within three rings courteously.
Receives and greets customers and family members in a courteous, professional manner, using guest‑relation techniques.
Handles upset or distressed customers or patients effectively.
Complies with Attendance and Time‑keeping policies.
Passes chart audit with minimum 95% accuracy.
Possesses effective communication and interpersonal skills.
Possesses computer and typing skills.
Medical terminology knowledge is preferred.
General knowledge of third‑party payors with 1–2 years of admitting/registration or equivalent experience preferred.
Bilingual (English/Spanish) preferred (as applicable).
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This position requires full understanding and active participation in fulfilling the mission of AHMC‑Anaheim Regional Medical Center. The employee shall demonstrate behavior consistent with the core values of AHMC‑ARMC and support the organization’s strategic goals, including customer service, patient rights, confidentiality, environment of care, and AHMC‑ARMC initiatives.
Key Responsibilities and Qualifications
Consistently applies infection control policies and practices.
Understands and practices standard precautions for self and others in patient care activities.
Understands and practices appropriate disease‑specific isolation.
Appropriately handles and disposes of sharps (needles, etc.) as required.
Ensures sterility of supplies and equipment.
Meets population and age‑specific competencies per unit‑specific addendum.
Attends department‑specific education/training, in‑services, and staff meetings.
Attends mandatory in‑services/educational/training activities.
Submits all required paperwork on time.
Verifies attendance at staff meetings or reads staff meeting minutes, as indicated by signature/initials.
Participates in department‑specific performance improvement projects.
Actively assists in unit performance improvement monitoring.
Knows and understands the PDSA model for performance improvement programs.
Demonstrates understanding of performance improvement principles in job performance.
Registers inpatients, outpatients, ER, and ancillary patients, compiling complete and accurate information for hospital records and timely reimbursement.
Interviews patients to obtain demographic data using alternate sources when necessary (family members, transferring facilities, physicians’ offices, nursing homes).
Obtains all required signatures.
Accurately enters and updates patient information via computer using proper registration procedures.
Ensures all insurance information is obtained and verified by available systems, notifying the insurance verifier of any potential issues.
Secures accounts by properly identifying procedures requiring prior authorization.
Demonstrates work knowledge of third‑party payor requirements necessary to support optimum fiscal reimbursement and ensures financial codes and insurance codes are entered correctly.
Informs patients of their financial responsibility and collects co‑pays, deductibles, and other cost‑share amounts.
Prioritizes and coordinates essential job functions.
Completes and documents all applicable registration forms.
Obtains eligibility, PCP, and insurance information using available systems and web‑based insurance providers.
Complies with EMTALA/OBRA ER requirements.
Collects patient responsibilities, including co‑pays and deductibles.
Obtains insurance co‑pay amounts and notifies patients.
Uses alternative methods when standard procedures do not provide needed information.
Follows up on all registrations to ensure prompt reimbursement.
Introduces self and explains registration process to patients with appropriate tone.
Engages customers and guests professionally while minimizing extraneous conversation.
Adapts to new procedures, processes, and memos, and to fluctuating volumes of registrations.
Shares equal registration volume and completes the process within departmental accuracy standards.
Utilizes customer‑service skills with patients and maintains effective working relations with co‑workers, nurses, physicians, and staff.
Answers the telephone within three rings courteously.
Receives and greets customers and family members in a courteous, professional manner, using guest‑relation techniques.
Handles upset or distressed customers or patients effectively.
Complies with Attendance and Time‑keeping policies.
Passes chart audit with minimum 95% accuracy.
Possesses effective communication and interpersonal skills.
Possesses computer and typing skills.
Medical terminology knowledge is preferred.
General knowledge of third‑party payors with 1–2 years of admitting/registration or equivalent experience preferred.
Bilingual (English/Spanish) preferred (as applicable).
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