Tiburcio Vasquez Health Center
Operations Manager
Tiburcio Vasquez Health Center, San Leandro, California, United States, 94579
Program Manager of Telehealth / Operations Manager
The Program Manager of Telehealth / Operations Manager is responsible for leading the growth and integration of telehealth services. This role will expand current services – such as video and phone visits, remote patient monitoring, and emerging AI tools – while exploring new opportunities to improve access and quality of care. The Program Manager will work closely with teams across the organization to identify eligible patient populations, design and implement workflows, provide staff training, and ensure compliance with regulatory and contractual requirements. This position will play a key role in shaping the future of healthcare delivery at TVHC by building a sustainable, evidence‑based model of care.
Supervision This role does not initially supervise staff. As the program develops, the Program Manager may assume supervision of Telehealth Coordinators, Telehealth Medical Assistants, and/or other support staff.
Schedule This is a full‑time position, working 40 hours per week, typically Monday through Friday, with occasional Saturday hours.
About TVHC Tiburcio Vasquez Health Center is a non‑profit community health center that is dedicated to promoting the health and well‑being of our community by providing accessible, high‑quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education, and more.
Benefits
Medical (100% co‑pay coverage, premiums, etc.)
Dental
Vision (including dependent and domestic partner coverage)
Generous paid leave benefits including holidays
Flexible Spending Accounts
Retirement plans with an employer match
Tuition reimbursement
Monthly treats
Pet insurance
Compensation Salary: $76,530.94 – $84,927.20, depending on experience.
TVHC offers compensation ranges that are determined by a thorough market‑based analysis and are fully disclosed in accordance with California law. The pay for a selected candidate is determined by a variety of factors to ensure fair and equitable compensation. We are committed to providing a competitive compensation package that extends beyond base salary, designed to support the health, wealth, and career development of our employees.
Responsibilities Program Management
Strengthen and expand telehealth as a core service line, including video visits, telephone visits, and remote patient monitoring
Develop, implement, and refine workflows that connect clinical care, operations, and technology
Pilot and evaluate new tools and approaches that address health disparities, including digital access and language needs
Provide onboarding and ongoing training for clinicians and staff on telehealth platforms and workflows
Build and maintain relationships with community partners and technology vendors, and represent TVHC in external collaborations, such as possible consortium telehealth initiatives
Lead change initiatives, build staff buy‑in, and support adoption of new technologies
Performance & Quality Improvement
Define program success metrics and develop dashboards to track performance at both patient and population levels
Monitor access, provider productivity, no‑show rates, and patient satisfaction to support high‑quality, efficient care
Collaborate with population health and quality improvement staff to align telehealth with value‑based care initiatives
Compliance
Ensure all telehealth services meet Medi‑Cal and federal billing and documentation standards
Stay informed of state and federal telehealth regulations and update workflows as needed
Supervision
Provide day‑to‑day direction, coaching, and support to telehealth staff
Oversee workload distribution, scheduling, and performance expectations
Support professional development and training to ensure staff are confident and competent in telehealth workflows
Requirements
Associate’s degree in healthcare or a related field (e.g., public health, nursing) required; equivalent experience may be considered in lieu of degree
Minimum of three (3) years’ experience in healthcare program management, operations, or clinical care required
Leadership or supervisory experience preferred
Experience implementing or scaling telehealth services required
Demonstrated ability to manage cross‑functional projects and achieve measurable results required
Qualifications
Ability to travel to designated locations as required
Prior experience in an FQHC, hospital, or health system serving high‑volume Medicaid populations preferred
Knowledge of Medi‑Cal telehealth regulations and billing practices preferred
Familiarity with Epic (preferably Epic OCHIN) and digital health platforms preferred
Strong communication, project management, and problem‑solving skills
#J-18808-Ljbffr
Supervision This role does not initially supervise staff. As the program develops, the Program Manager may assume supervision of Telehealth Coordinators, Telehealth Medical Assistants, and/or other support staff.
Schedule This is a full‑time position, working 40 hours per week, typically Monday through Friday, with occasional Saturday hours.
About TVHC Tiburcio Vasquez Health Center is a non‑profit community health center that is dedicated to promoting the health and well‑being of our community by providing accessible, high‑quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education, and more.
Benefits
Medical (100% co‑pay coverage, premiums, etc.)
Dental
Vision (including dependent and domestic partner coverage)
Generous paid leave benefits including holidays
Flexible Spending Accounts
Retirement plans with an employer match
Tuition reimbursement
Monthly treats
Pet insurance
Compensation Salary: $76,530.94 – $84,927.20, depending on experience.
TVHC offers compensation ranges that are determined by a thorough market‑based analysis and are fully disclosed in accordance with California law. The pay for a selected candidate is determined by a variety of factors to ensure fair and equitable compensation. We are committed to providing a competitive compensation package that extends beyond base salary, designed to support the health, wealth, and career development of our employees.
Responsibilities Program Management
Strengthen and expand telehealth as a core service line, including video visits, telephone visits, and remote patient monitoring
Develop, implement, and refine workflows that connect clinical care, operations, and technology
Pilot and evaluate new tools and approaches that address health disparities, including digital access and language needs
Provide onboarding and ongoing training for clinicians and staff on telehealth platforms and workflows
Build and maintain relationships with community partners and technology vendors, and represent TVHC in external collaborations, such as possible consortium telehealth initiatives
Lead change initiatives, build staff buy‑in, and support adoption of new technologies
Performance & Quality Improvement
Define program success metrics and develop dashboards to track performance at both patient and population levels
Monitor access, provider productivity, no‑show rates, and patient satisfaction to support high‑quality, efficient care
Collaborate with population health and quality improvement staff to align telehealth with value‑based care initiatives
Compliance
Ensure all telehealth services meet Medi‑Cal and federal billing and documentation standards
Stay informed of state and federal telehealth regulations and update workflows as needed
Supervision
Provide day‑to‑day direction, coaching, and support to telehealth staff
Oversee workload distribution, scheduling, and performance expectations
Support professional development and training to ensure staff are confident and competent in telehealth workflows
Requirements
Associate’s degree in healthcare or a related field (e.g., public health, nursing) required; equivalent experience may be considered in lieu of degree
Minimum of three (3) years’ experience in healthcare program management, operations, or clinical care required
Leadership or supervisory experience preferred
Experience implementing or scaling telehealth services required
Demonstrated ability to manage cross‑functional projects and achieve measurable results required
Qualifications
Ability to travel to designated locations as required
Prior experience in an FQHC, hospital, or health system serving high‑volume Medicaid populations preferred
Knowledge of Medi‑Cal telehealth regulations and billing practices preferred
Familiarity with Epic (preferably Epic OCHIN) and digital health platforms preferred
Strong communication, project management, and problem‑solving skills
#J-18808-Ljbffr