PetSmart Charities Inc.
PetSmart Retail Operations Manager – Fort Myers, Florida
Job Description
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!
About Life At PetSmart
At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.
Benefits That Benefit You
Paid weekly
Full time hours
Health benefits: medical, dental, vision
401k
Tuition assistance
Associate discounts and perks
Paid time off for fulltime associates
Career pathing
Development opportunities
Job Summary
PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.
Essential Responsibilities
People Leadership: Participates in employment decisions such as recruiting, interviewing, and coaching; facilitates the associate experience and development; onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability; address and administer associate complaints and grievances; prioritize, delegate, and validate daily tasks; lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy; coordinate staffing coverage for store processes; validate completion of operational messages and engagement video compliance; effectively communicate company information and priorities to associates; recognize and celebrate associate engagement. Overall Store Experience: Accountable for and oversees healthcare of store-owned pets, inventory management and pricing processes, including inventory accuracy, receiving, stocking, counts, product rotations and planner/planogram sets; evaluate operations and seek opportunities to improve experiences and services; maintain vendor relationships, backroom standards, and communication boards; oversee Buy Online/Pick Up In Store and Ship From Store processes; identify and react to sales trends; make sound merchandising decisions; maintain store standards and ensure compliance with Policies & Procedures and Code of Ethics; ensure a safe environment for associates, pets, and pet parents; take action when a sick/injured pet is identified; assist with opening and closing procedures and respond to pet parent concerns. Expense Management: Drives opportunities to grow the business and holds associates accountable for store P&L targets; analyzes inventory management reporting to identify trends and root causes; manages expenses such as labor and supplies; collaborates with Home Office for store-related work orders and purchase card allocation. Qualifications: 3+ years of retail leadership or experience in a customer-focused environment; full-time availability; flexible schedule including evenings, weekends, and holidays; proficiency in computer applications; strong written and verbal communication skills; ability to react under pressure and maintain composure; strong organizational skills and attention to detail, especially in store presentation. Supervisory Responsibility: Typically oversees up to three lead associates and up to forty non-leader associates; responsible for employment decisions and associate development. Physical Demands & Work Environment: Stand, walk, climb a ladder; handle, feel, lift up to 50 pounds frequently and more than 100 pounds occasionally; may be exposed to moving parts, pet hair, noise, and live animals; reasonable accommodations provided as needed. EEO & Legal Notices
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over the age of 18 (except where required by local/state law). Some locations may be subject to fair chance ordinances. This job summary describes the general nature and level of work and is not intended to include all duties and responsibilities. Exact rate of pay will be based on experience and store location. This position is eligible for benefits as described by PetSmart.
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People Leadership: Participates in employment decisions such as recruiting, interviewing, and coaching; facilitates the associate experience and development; onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability; address and administer associate complaints and grievances; prioritize, delegate, and validate daily tasks; lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy; coordinate staffing coverage for store processes; validate completion of operational messages and engagement video compliance; effectively communicate company information and priorities to associates; recognize and celebrate associate engagement. Overall Store Experience: Accountable for and oversees healthcare of store-owned pets, inventory management and pricing processes, including inventory accuracy, receiving, stocking, counts, product rotations and planner/planogram sets; evaluate operations and seek opportunities to improve experiences and services; maintain vendor relationships, backroom standards, and communication boards; oversee Buy Online/Pick Up In Store and Ship From Store processes; identify and react to sales trends; make sound merchandising decisions; maintain store standards and ensure compliance with Policies & Procedures and Code of Ethics; ensure a safe environment for associates, pets, and pet parents; take action when a sick/injured pet is identified; assist with opening and closing procedures and respond to pet parent concerns. Expense Management: Drives opportunities to grow the business and holds associates accountable for store P&L targets; analyzes inventory management reporting to identify trends and root causes; manages expenses such as labor and supplies; collaborates with Home Office for store-related work orders and purchase card allocation. Qualifications: 3+ years of retail leadership or experience in a customer-focused environment; full-time availability; flexible schedule including evenings, weekends, and holidays; proficiency in computer applications; strong written and verbal communication skills; ability to react under pressure and maintain composure; strong organizational skills and attention to detail, especially in store presentation. Supervisory Responsibility: Typically oversees up to three lead associates and up to forty non-leader associates; responsible for employment decisions and associate development. Physical Demands & Work Environment: Stand, walk, climb a ladder; handle, feel, lift up to 50 pounds frequently and more than 100 pounds occasionally; may be exposed to moving parts, pet hair, noise, and live animals; reasonable accommodations provided as needed. EEO & Legal Notices
PetSmart is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, or any other characteristic protected by law. Applicants must be over the age of 18 (except where required by local/state law). Some locations may be subject to fair chance ordinances. This job summary describes the general nature and level of work and is not intended to include all duties and responsibilities. Exact rate of pay will be based on experience and store location. This position is eligible for benefits as described by PetSmart.
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