Peachtree Hospitality Management
Guest Service Agent/Weekend Night Auditor
Peachtree Hospitality Management, San Jose, California, United States, 95199
Overview
The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards. Responsibilities
Process guest check-ins and check-outs accurately and efficiently. Secure payments and verify and adjust guest billing as needed. Assist guests with reservations and respond to requests with professionalism and courtesy. Anticipate guest needs, strive to exceed expectations, and implement creative solutions to deliver exceptional service while adhering to brand standards. Benefits
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund. Equal Opportunity
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards. Responsibilities
Process guest check-ins and check-outs accurately and efficiently. Secure payments and verify and adjust guest billing as needed. Assist guests with reservations and respond to requests with professionalism and courtesy. Anticipate guest needs, strive to exceed expectations, and implement creative solutions to deliver exceptional service while adhering to brand standards. Benefits
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund. Equal Opportunity
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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